• 임상간호연구
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• 제27권2호
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• pp.130-139
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• 2021

Purpose: This study aimed to investigate the effect of educational nurse practitioners at comprehensive nursing care service units by comparing the educational satisfaction of general nurses and the occupational stress of preceptor nurses before and after education by educational nurse practitioners. Methods: Participants were 71 general nurses and 71 preceptor nurses working at comprehensive nursing care service units of G University hospital in I City. The level of educational satisfaction of general nurses and occupational stress of preceptor nurses were measured and compared. The differences in educational satisfaction and occupational stress before and after the education program were verified by paired t-test and one-way ANOVA using SPSS/WIN 27.0 statistical program. Differences before and after the education program according to the general characteristics were analyzed with repeated measure analysis of variance after Sapiro-Wilks normality test, and post-hoc analysis was conducted using Scheffétest. Results: It was inferred that there was a significant difference (t=-9.32, p<.001) in the educational satisfaction of general nurses, with an average of 3.72±0.77 before the education and 4.47±0.60 after the education. However, there was no significant difference in occupational stress in the preceptor nurses. Conclusion: It could be concluded that introduction of educational nurse practitioners at comprehensive nursing care service units has a positive effect on the educational satisfaction of general nurses. This result will serve as basic data to implement educational nurse practitioners for general nurses in all medical institutions as well as comprehensive nursing care service units.

• 벤처창업연구
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• 제10권5호
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• pp.105-115
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• 2015

본 연구는 노인일자리 사업에서의 교육 만족도가 사업효과성에 어떠한 영향을 주는지 살펴보고, 참여자 교육 만족도가 일자리 만족에 영향을 미처 궁극적으로 사업효과성에 미치는 영향을 검증하였다. 본 연구는 2013년 수행된 한국노인인력개발원의 노인 일자리사업 참여노인 실태조사의 원자료를 활용하였으며, 사업유형, 지역규모, 시도 등을 고려한 비비례층화표본 추출방법을 활용하였다. 조사대상에서 세종시는 제외하였으며, 이들 중 본 연구 문제와 관련한 문항에 무응답 또는 응답 비해당자를 제외시킨 2,005명을 대상으로 하였다. 수집된 자료는 SPSS WIN 21.0 프로그램을 이용하여 분석하였다. 분석기법으로는 연구대상자의 일반적 특성을 파악하기 위해 빈도와 백분율을 산출하였다. 또한 교육 만족도가 노인일자리 사업의 사업효과성에 미치는 영향을 알아보기 위해 회귀분석을 실시하였으며, 교육 만족도가 노인 일자리 사업의 사업효과성에 미치는 영향에서 일자리 만족도의 매개효과를 알아보기 위계적 회귀분석을 실시하였다. 본 연구의 주요 결과는 다음과 같다. 첫째, 교육 만족도가 사업효과성에 미치는 영향 중 심리적 효과에는 교육내용의 흥미도와 교육의 직무 활용도 모두가 유의미한 영향을 미쳤으며, 신체적 사회적 효과에는 교육내용의 흥미도가 유의미한 영향을 미쳤으며, 경제적 효과에는 교육의 직무 활용도가 유의미한 영향을 미쳤다. 둘째, 교육 만족도가 사업효과성에 미치는 영향에서 일자리 만족도는 교육 만족도가 심리적 신체적 사회적 효과에 미치는 영향에서 부분매개효과가 있음을 알 수 있다. 일자리 만족도는 교육 만족도가 경제적 효과에 미치는 영향에서 완전매개효과가 있음을 알 수 있다. 또한 일자리 만족도는 교육 만족도가 사업효과성에 미치는 영향에서 부분매개효과가 있음을 알 수 있다. 결과적으로 일자리 참여자들의 요구에 맞는 교육 내용을 개발하고, 전담 인력을 배치하여 교육이 효과적으로 진행되어야 할 것이다. 또한 일자리 만족도가 사업효과성에 긍정적인 영향을 미친다는 점에서 참여자 스스로 일에 대한 자부심을 충분히 느낄 수 있도록 한다면 사업효과성을 높이는데 크게 기여할 것이다.

• 품질경영학회지
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• 제51권1호
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• pp.79-96
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• 2023

Purpose: The purpose of this study is to examine the effects of the educational service quality of lifelong education institutions on the job preparation behavior of adult learners, and to suggest important factors that enhance the job preparation behavior of adult learners and ways to contribute to the improvement of educational service quality. Methods: In this study, 260 adult learners using lifelong educational institutions located in Seoul and Gyeonggi-do were statistically analyzed with SPSS 22.0 as a study sample. Results: First, lecturer expertise, educational environment, educational programs, and administrative services of instructors, which are sub-factors of educational service quality, were all adopted as positive (+) influences on educational satisfaction. Second, the lecturer expertise and educational programs were adopted due to the positive (+) effect on job search efficacy, but the educational environment and administrative services were rejected. Third, educational satisfaction was adopted as a positive (+) effect on job search efficacy. Fourth, educational satisfaction was adopted as a positive (+) effect on job preparation behavior. Fifth, job search efficacy was adopted as a positive effect on job preparation behavior. Conclusion: Based on the research results, it suggests that educational satisfaction and job search efficacy are important variables for adult learners using lifelong education institutions, and provides basic data on variables necessary to increase their job effectiveness in a rapidly changing job environment.

• 품질경영학회지
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• 제45권1호
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• pp.11-24
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• 2017

Purpose: This study is on the priority for improving students satisfaction in university educational service. It explores the dimension of service quality and analyzes the relationship among quality elements, service satisfaction, and loyalty. Methods: This paper performs empirical studies by questionnaire survey. The Timko model is used for finding the degree of possible improvement of quality elements, and structural equation and regression models are used to analyze the effect of them on service satisfaction and loyalty. Also, explanatory factor analysis is used to investigate the quality determinants. Results: The quality dimension is composed of curriculum, employment support, interaction with outsiders, start-up support, learning support, counselling, and administration service. Curriculum, learning support, and administration service are positively correlated with service satisfaction, and service satisfaction has a positive effect on loyalty. Counselling service is an attractive element, and curriculum, start-up support, and learning support are indifferent elements. Conclusion: Comprehensive analysis shows that curriculum, academic advisor, and administration service have high priorities for improving educational service satisfaction.

• 사회복지연구
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• 제43권2호
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• pp.267-293
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• 2012

본 연구의 목적은 노인일자리사업의 사업효과성에 미치는 교육만족도의 영향력을 검증하고 이 관계에서의 직무만족도의 매개효과를 분석하는 것이다. 연구에 활용된 자료는 한국노인인력개발원에서 실시한 2010년 노인일자리사업 참여노인 실태조사 원자료이며, 1,220명이 분석대상이다. 연구방법은 기술분석과 단순상관분석을 실시하였으며, 다중회귀분석으로 연구모형을 검증하고, Sobel test를 통해 직무만족도의 매개효과를 분석하였다. 분석 결과 노인일자리사업의 교육만족도는 직무만족도에 유의미한 영향을 미치는 것으로 나타났다. 그리고 교육만족도는 사업효과성에 직접적인 영향을 미칠 뿐만 아니라 직무만족도를 매개로 하여 영향을 미치는 매개효과가 있는 것으로 나타났다. 이러한 연구결과를 바탕으로, 노인일자리사업의 사업효과성을 높이기 위해서는 참여 노인에 대한 교육의 중요성을 인식하고 향후 교육프로그램의 발전방향에 대해 제언하며, 직무만족도 또한 고려해야 함을 제시하였다.

• 한국조리학회지
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• 제22권8호
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• pp.157-171
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• 2016

본 연구는 부산지역의 조리 제과제빵전공 대학생들의 교육환경이 만족도, 추천의도에 미치는 영향에서 전공 파트타임 경험이 조절효과를 하는지 규명해 대학관계자에서 전공자들의 교육환경에 대한 인식을 이해하고, 유용한 자료를 제공하기 위한 것이다. 조리 제과제빵관련 전공자의 교육환경이 만족도와 추천의도의 연구목적을 달성하기 위하여 부산지역 외식 제과제빵전공 2년제 대학생 299명을 대상으로 SPSS 20.0 통계 프로그램을 이용하여 빈도분석, 요인분석 상관관계분석을 하였다. 또한 전공 파트타임 경험의 조절효과가 있는지의 검정은 3단계 위계적 회귀분석을 실시하였다. 분석결과, 교육환경과 만족도간에는 정의 상관관계가 있었고, 전공 파트타임 경험은 물리적 환경만 p<0.01에서 통계적으로 유의하게 나타나 교육환경에서 부분 채택되었고, 조절효과는 $R^2$값이 0.603에서 0.610으로 0.007 증가하여 교육환경에 전공 파트타임 경험이 만족도를 증가시키는 것으로 분석되어 조절효과가 있는 것으로 알 수 있다. 만족도가 추천의도에 미치는 영향에서 전공 파트타임 경험의 조절효과는 기각되었다.

• 한국가정과교육학회지
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• 제12권3호
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• pp.129-143
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• 2000

The Survey of Teaching Practice and the Factors of Satisfaction on Teaching Practice in Home economics Education The purpose of this study was to investigate teaching practice and factors on satisfaction of educational practice in home economics education of middle and high school, to provide information for improving educational practice. The subjects were 365 college students who had the educational practice in 1999. A questionnaire was used. The results were as follows: 1. Seventy on point eight percent of the subjects choose their teaching-practice school by themselves, however 25.2% of them was recommended by college. Twenty five point six percent of the subjects satisfied the orientation of the college, but 32.8% of them didn’t. Thirty four point four percent of the subjects indicated the form of practice documents was good, whereas 27.9% of them it needed more improvement. 2. Fifty four point eight percent of the subjects used their own research room. The orientation of teaching-practice school was good(36.4%) but 20.0% of the subjects dissatisfied. Eighty nine percent of the subjects managed the class as vice supervisory teachers, 46^ of them had example instruction, the number of subjects practised at middle school and public school were more than high school and private school respectively. 3. The score of educational expertise of teachers was 3.66 and the teacher educators’was 3.85 The score of educational expertise of the teacher educators who were in college of education(3.87) was higher than in general teacher course(3.77) at p$\leq$0.05 4. The score of educational practice satisfaction in the all subjects was 3.67. The factors to effect the satisfaction of the educational practice were the kind of research room, the orientation plan of the practice school and the management of the class, The score of the educational practice satisfaction was correlated with the score of educational expertise of teachers and teacher educators. and the agrresive attitude to the teaching practice of the teacher educators.

• 대한방사선기술학회지:방사선기술과학
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• 제45권1호
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• pp.31-39
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• 2022

This study aimed to analyze educational understanding and satisfaction by survey including for the online educational videos by used online platform (YouTube) which provide resolve patient's questions, require attention and treatment information for a patient with radiation therapy. Video viewing analysis was used by YouTube studio. The survey was analyzed general properties (age, academic ability, disease, and watched of no watched videos) and educational understanding and satisfaction for two groups as no watched and watched patients. The views number was 60% at the female higher than 40% at the male. Based on the standard viewing time (hours), the non-subscription rate was 86.7%. The device type mostly used the mobile phone (82.8%). The viewership of educational videos was lower as the age increased and the academic ability decreased in the survey. The educational understanding increased by 22% at watched group as 4.15 point from at no watched group as 3.4 point (p<0.001), and the educational satisfaction increased by 15.8% at watched group as 4.25 point from at no watched group as 3.67 point (p<0.01). The correlation of understanding (r=0.761) and satisfaction (r=0.767) was high for both no watched and watched groups (p<0.01). The online educational videos increased educational understanding and satisfaction for the patient with radiation therapy. Our study could be used references data for improving the quality of medical services.

• 대한안전경영과학회지
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• 제10권4호
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• pp.209-218
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• 2008

The growth in services has focused issues of service quality both for commercial enterprises and across a range of public services and government institutions. The education sector, in particular, has undergone radical change to meet the needs of its varied constituents. This paper examines key issues in internal service, customer satisfaction, service quality, relational commitment as they apply in one particular education sector. The purpose of this study is to analyze effect of internal service on customer satisfaction, educational service quality. First, In the dimension of internal service, many factors affect internal customer's evaluation for overall satisfaction. They are categorized as five factors; tangibles, reliability, responsiveness, assurance, empathy. The results of this study supported the proposed conceptual framework overall. Therefore, we identified that internal service quality is the antecedent of an internal customer satisfaction, and the consequent variables of an internal customer satisfaction are educational service quality, external customer satisfaction. The major findings of this study are summarized as follows. First, some factors(tangibles, reliability, responsiveness, assurance, empathy) affected positively internal customer satisfaction. Second, external service quality affected positively educational service quality, external satisfaction. In other words, the more internal customers have experienced internal service, the higher internal service quality deliver educational service quality.

• 한국산학기술학회논문지
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• 제19권5호
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• pp.285-295
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• 2018

본 연구는 서울소재 사이버대학교에 재학 중인 성인학습자들을 대상으로 학습참여동기 유형과 삶에 대한 만족도가 전공만족도에 어떠한 영향을 미치는지를 파악하여 사이버대 재학생의 학과 만족도를 높이기 위한 기초자료를 제공하고자 수행되었다. 연구 대상자는 서울 소재 한 사이버대학에 재학 중인 20세 이상 성인학습자로 온라인 설문에 응답한 총 937명의 자료를 수집 분석하였다. 주요한 결과는 다음과 같다. 첫째, 사이버대 재학생의 학습참여동기 유형은 목적지향동기, 학습지향동기, 활동지향동기 순으로 높게 나타났다. 둘째, 학습참여동기, 삶에 대한 만족도, 전공만족도에서 인구통계학적 특성에 따른 차이가 있는지를 검증해본 결과 학년을 제외한 성별, 연령, 직업유무, 결혼유무, 전공에 따른 집단 간 차이가 확인되었다. 셋째, 회귀분석 결과 삶에 대한 만족도, 목적지향동기, 학습지향동기, 활동지향동기 순서로 전공만족도에 영향을 미치고 있었다. 이러한 연구결과는 전공만족도를 높이기 위해서 성인학습자의 학습참여동기에 대한 이해가 요구되며, 성인학습자가 경험하고 있는 삶의 만족도를 향상시키기 위한 연구 및 지원 방안이 필요함을 시사한다.