• 제목/요약/키워드: Satisfaction factor

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비행교관의 변혁적 리더십이 학생조종사의 심리적 안정감과 학업만족에 미치는 영향 (Effects of Flight Instructor's Transformative Leaderships on Student Pilot's Psychological Stabilities and Learning Satisfactions)

  • 박원태
    • 한국항공운항학회지
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    • 제28권3호
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    • pp.41-51
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    • 2020
  • This research is accomplished to verify objectively how flight instructor's transformative leadership affects student pilot's psychological stabilities and learning satisfactions. Flight instructor's transformative leadership factor divided into individual consideration, intellectual stimulus and charisma from exploring factor analysis. Psychological stability factor subdivided into happiness, concentration and satisfaction. Learning satisfaction factor subdivided into participation, recommendation, persistence, accomplishment and relationship. According to the analysis of flight instructor's transformative leadership effect on psychological stability, it showed that it has statistical significance on happiness, concentration and satisfaction. It also has positive influence on happiness and concentration. The result from regression analysis showed that individual consideration and charisma affected happiness and concentration in order. However, satisfaction from individual consideration, intellectual stimulus and charisma didn't show statistical significance to student pilot's satisfaction. Analysis of flight instructor's transformative leadership on student pilot's learning satisfaction showed statistical significance between them. Intellectual stimulus and charisma had positive influence on student pilot's learning satisfaction. Regression analysis showed charisma and intellectual affect student pilot's learning satisfaction in order.

경북지역 중국인 유학생의 대학급식 선택속성에 대한 중요도와 만족도 분석 (Analyzing the Importance and Satisfaction on the University Foodservice Selection Attributes of Foreign Chinese Students in Gyeongbuk Province)

  • 범명명;배현주
    • 한국식품영양학회지
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    • 제27권1호
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    • pp.128-135
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    • 2014
  • The purpose of this study is to analyze the gap in perceived importance-satisfaction rates of foreign Chinese students regarding the university foodservice selection attributes. All statistical analyses are conducted by the SPSS package program (ver 20.0). The results of the statistical analyses are as follows: The validity of the 22 food service selection attributes is being evaluated via the exploratory factor analysis and then five factors are extracted. The five factors are: 'Factor 1. Cleanness and service quality', 'Factor 2. Food quality and price', 'Factor 3. Physical environment', 'Factor 4. Convenience', and 'Factor 5. Service environment'. According to the results of one-way ANOVA, physical environment showed that significant differences across the periods of residence in Korea and the eating frequency at on campus foodservices. On the other hand, the food quality and price, convenience, and service environment showed that significant differences across the periods of residence in Korea. In addition, according to the Importance-Satisfaction Analysis results, 'ventilation of dining room' is the key aspect that university food service managers should reinforce. In conclusion, in order to increase the customer satisfaction rates, the food service managers should not only improve the quality of food and service but also the physical environments of the food service facility.

도시공원 이용프로그램의 만족도 분석 -도쿄도립도시공원을 중심으로- (An Satisfaction Degree Analysis of Programs in the City Park -Tokyo Metropolitan City Parks, in Japan-)

  • 서주환;김동근
    • 한국조경학회지
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    • 제28권5호
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    • pp.58-67
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    • 2000
  • This study is mainly focus on the satisfaction degree of programs which were been held in city park. The case study of this study is Tokyo metropolitan city park which planed programs and have managed them for approximately 20 years. For the purpose, this study used the questionnaire about the satisfaction degree of programs in 2 Tokyo metropolitan city parks which are held nature observation programs, after analysis of programs of city parks. This study used analysis method of cross-tab, factor analysis and multi-regression. The result are as follows: 1. As the result of factor analysis, 6 factors which are determined the satisfaction degree of programs are found. Also as the regression result between satisfaction degree and 6 factor, the satisfaction degree is positively affected by first factor which is identified program contents and forth factor which is identified marketing part of program. 2. On the organization of managing program, the sponsorship privately-managed citizen group is more favorable than the sponsorship by volunteer. 3. In the participant attribute, participants who are older than 50 showed high distribution, and there is no difference between sex.

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패밀리레스토랑 음식서비스에 대한 만족에 영향을 미치는 요인들의 평가 (Factor Influencing on Satisfaction of Foodservice in Family Restaurant)

  • 강종헌;양소영
    • 한국식품조리과학회지
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    • 제20권4호
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    • pp.371-379
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    • 2004
  • The purpose of this study was to identify factors associated with high satisfaction with foodservices in family restaurant. Accordingly, this study surveyed questionnaire concerning 20 measures of foodservice as well as major subject descriptors. The result of this study were as follows. KMO and Bartlett's test statistics showed that the data fitted factor analysis well. Results of factor analysis, average variance extracted estimates and shared variance showed that the convergent and discriminant validitys of 3 factors are supported, and cronbach's alpha showed that the internal consistency of 3 factors is supported. It was found that expensive groups, except gender groups and frequency of purchase groups, were differentially associated with high levels of overall satisfaction with foodservices. Multivariate analyses showed that satisfaction with service factor was the best predictor of overall satisfaction, followed by facilities factor. Three factors emerged from the logistic regression analysis as predictors of level of overall satisfaction. Overall, approximately 77% of university students could be correctly classified as being satisfied or unsatisfied. Finally, the results of the study provide some insights into the market-oriented types of foodservice marketing strategies or tactics to enable family restaurant to effectively manage and more competitive.

고등학교 기숙사 주거시설에 대한 사용자 만족도 - 개인공간 단위실을 중심으로 - (Users' Satisfaction on the Dormitory of High School in Jeonju City)

  • 안진숙;최병숙
    • 한국주거학회논문집
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    • 제18권6호
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    • pp.93-101
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    • 2007
  • This study was to find out users' satisfaction on the dormitory of high school in Jeonju City and to propose it's physical environmental improvement directions. This was performed by a questionnaire survey method, and the questionnaire was designed by researchers considering relative literatures. Data were collected from 200 students, who had been dwelling 4 high school dormitories in Jeonju City. By analyzing those data, findings were as follows: 1) Users of students were satisfied the whole of their dormitory; facilities, spaces, and living. 2) They were highly concerned about a library and a personal unit space in their dormitory. 3) They needed their personal unit space to be designed bedroom+bathroom type with 2 persons' sharing and be equipped one story bed and desk furniture. Also, they needed improvement on heating & cooling, small space and indoor air quality of unit space. 4) The users' satisfaction on unit space were 2.88, and their satisfaction of the technical factor was 2.71 that was the lowest score in them. And The functional factor was highly effected their satisfaction. 5) The space utility and the space size of functional factor, the soundproof, the heating/ventilation and the indoor quality of technical factor, and the privacy of behavior factor were highly correlative to their satisfaction of unit space.

미용실 유형에 따른 미용실 직원의 직무 만족과 고객 만족에 관한 연구 (Job Satisfaction and Consumer Satisfaction of Beauty Shops - Compasing with Franchised and Non-franchised Beauty Shops -)

  • 박은주;오경숙
    • 복식문화연구
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    • 제14권5호
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    • pp.715-727
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    • 2006
  • The purposes of this study are to investigate the job satisfaction, customer satisfaction and revisiting intention to beauty shops, and to examine the difference of the job satisfaction, customer satisfaction, and revisiting intention between franchised and non-franchised beauty shops. Data were obtained via questionnaire, which developed by results of pretest and previous studies, from workers and consumers of beauty shops in Busan. They were analyzed by factor analysis, t-test and regression. The results were as follows; First, the job satisfaction of beauty shops workers was composed of Adaptation, Operation and Instruction. For both of franchised and non-franchised beauty shops, the operation of beauty shops greaty influenced the job satisfaction of workers, and job satisfaction is not significantly different. Second, consumer satisfaction related to services of beauty shops is composed of three factors: Policy, Personal service, and Physical environment. Regardless of shop types, the policy of shop influenced the consumer satisfaction. Consumers' revisiting intentions to beauty shops are influenced by consumer satisfaction. Third, consumers in franchised beauty shops is less likely to be satisfied and to have the intentions to revisit than those of non-franchised beauty shops. Resulted provide some insights to develop strategies for franchised and non-franchised beauty shops. Limitations and future research directions have been discussed.

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호텔 조리사의 직무 스트레스 반응과 직무 만족 분석 - 제주지역 특1급 호텔을 중심으로 - (An Analysis of the Work-Related Stress and Job Satisfaction in Hotel Cooks - Focused on the Five Diamond Hotels in Jeju Area -)

  • 양태석;박인수;이용천
    • 한국조리학회지
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    • 제14권2호
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    • pp.1-17
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    • 2008
  • This study analyzed the factors related to the stress which the top-rated chefs in Jeju suffer and conducted the multiple regression analysis to look into the effect of job-related stress on the stress reaction and the satisfaction with job, in order to examine the effect of job-related stress faced by hotel kitchen employees in performing duties and determine the effect of job-related stress on the reaction of individuals in the peculiar environment of a kitchen in a hotel. Job-related stresses were classified into five factors which were physical, individual, vocational, organizational, and social. The result of regression analysis, which was performed to figure out the effect of job-related stress on the stress reaction and the satisfaction with the job, indicated that the physical factor of job-related stress had the greatest effect on the physiological reaction, followed by the organizational factor, individual factor, and social factor, while the organizational factor of job-related stress had the greatest effect on the psychological reaction, followed by the individual factor, social factor, vocational factor, and physical factor. Meanwhile, the vocational factor of job-related stress had the greatest effect on behavioral re-action, followed by organizational factor and individual factor. The vocational factor of job-related stress had the greatest effect on the satisfaction with the job, followed by individual factor, organizational factor, social factor, and physical factor.

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외식업체 종사원의 직무만족 영향요인이 직무만족과 서비스품질에 미치는 영향 (An effect on the Job-satisfaction and Service quality of the effect factor on Job-satisfaction on Family Restaurant Service Staff.)

  • 이형백;노진옥
    • 한국관광식음료학회:학술대회논문집
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    • 한국관광식음료학회 2005년도 학술논문발표집
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    • pp.1-20
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    • 2005
  • 패밀리 레스토랑은 서비스 산업이라 해도 과언이 아니다. 서비스 운영자 혹은 서비스 제공자의 역할은 고객과의 접촉순간(MOT : Moment Of Truth)에 고객의 요구 및 욕구를 충족시켜 고객에게 제공하는 가치를 극대화하여 서비스 상품의 판매 향상을 도모하고자 하는 것이다. 향후 패밀리 레스토랑은 하드웨어(hard ware)측면보다 내적으로 어떤 서비스를 질적으로 나타낼 수 있느냐 하는 소프트웨어(soft ware)가 더욱 강조될 추세이다. 따라서 본 연구의 목적은 패밀리레스토랑 종사원들의 직무만족이 서비스품질에 어떠한 영향을 미치는지 연구하고자 하는 것이다. 본 연구의 대상은 대구전역에 위치하고 있는 패밀리 레스토랑에 근무하는 종사원을 연구대상으로 하였다. 조사기간은 2004년 4월 1일부터 5월 20일까지 50일간에 걸쳐 실시하였다. 실증분석 결과, 본 연구에서 제시한 7개의 가설 가운데 4개가 유의한 것으로 검증되었다.

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신체장애인의 주거만족도 평가 요소 도출에 관한 연구 (A Study on Deriving Evaluation Factors for Housing Satisfaction of the Physically Handicapped)

  • 박미영;소준영
    • 한국실내디자인학회논문집
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    • 제25권1호
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    • pp.201-212
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    • 2016
  • This study is a literature study aimed to derive the evaluation factors for the survey of housing satisfaction of the physically handicapped. To attain the objective, the present study compared the influential factors of housing satisfaction for normal people and those for the physically handicapped found in the precedent researches, and analyzed them to draw out the evaluation factors for housing satisfaction of the physically handicapped. And then it drew out sub-factors and elements for the housing satisfaction of the physically handicapped. The evaluation factors for housing satisfaction of the physically handicapped are divided mainly into physical, social-psychological and economic factors. First, physical factor consists of 'functionality (usability)', 'safety', 'convenience', 'comfort', 'aesthetics', 'accessibility (mobility)', 'identifiability (recognition)'. Of them, 'functionality (usability)' factor consists of 3 sub-factors and 8 elements. 'Safety' was subdivided into securing safety and public order/crime prevention. and structural safety, and 7 elements were drawn out from 'safety'. 'Convenience' is sub-categorized into convenient usage and simple operation, and 9 elements were derived. 'Comfort' was classified into 2 sub-factors and 9 elements. 'Aesthetics' was classified into 2 sub-factors and elements. 'Accessibility (mobility)' was divided into 2 sub-factors and elements. 'Identifiability (recognition)' was classified into 2 sub-factors and 5 elements. Second, social-psychological factor includes 'sociality' and 'independence' factor. One sub-factor and one element were drawn from each of both factors. Third, 'economic factor' consists of 'economy'. One sub-factor and elements were drawn out from the factor. It is expected that the 10 evaluation factors, their sub-factors and elements that have been derived from this study can be used as the basic data and/or reference in designing residential space for the physically handicapped and making policy for it after verifying them in following studies. The present study finds itself significance in that the findings here can ultimately improve the housing welfare and life quality of the physically handicapped.

의사의 환자중심 커뮤니케이션이 환자만족과 치료성과에 미치는 영향 : 환자참여의 매개효과를 중심으로 (Effect of Doctors' Patient-centered Communication on the Patient Satisfaction and Treatment Outcomes : Focusing on Mediating Effect of Patient Participation)

  • 이종학;김찬중
    • 한국콘텐츠학회논문지
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    • 제13권11호
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    • pp.249-260
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    • 2013
  • 본 연구의 주된 목적은 의사의 환자중심 커뮤니케이션(경청요인, 배려요인, 금지요인)이 환자만족과 치료성과에 미치는 영향, 그리고 의사의 환자중심 커뮤니케이션과 환자만족, 치료성과 간 환자참여(행동적 참여, 감정적 참여, 정보적 참여)의 매개효과 여부를 검증하는데 있다. 이러한 연구목적 달성을 위해 C지역의 종합병원에서 진료를 한 339명의 외래환자를 중심으로 실증분석을 수행하였다. 연구결과 첫째, 경청요인과 배려요인은 환자만족과 치료성과에 유의한 정(+)의 영향을 보였으나 금지요인은 그렇지 않았다. 둘째, 경청요인과 배려요인은 감정적 요인과 정보적 요인에 유의한 정(+)의 관계를 보였으나, 금지요인은 환자참여의 3개 요인에 유의한 영향을 보이지 않았다. 셋째, 의사의 환자중심 커뮤니케이션과 환자만족, 치료성과 간의 관계에서 환자참여의 부분 매개효과가 존재하는 것을 확인하였다. 마지막으로 이러한 연구결과를 중심으로 환자만족과 치료성과를 높이기 위한 방안들을 제시하였다.