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http://dx.doi.org/10.5392/JKCA.2013.13.11.249

Effect of Doctors' Patient-centered Communication on the Patient Satisfaction and Treatment Outcomes : Focusing on Mediating Effect of Patient Participation  

Lee, Jong-Hak (충북대학교 경영학부)
Kim, Chan-Jung (충북대학교 경영학부)
Publication Information
The Journal of the Korea Contents Association / v.13, no.11, 2013 , pp. 249-260 More about this Journal
Abstract
The main purpose of this study is to examine the effect of doctors' patient-centered communication on patient satisfaction and treatment outcomes, and the mediating effect of patient participation between doctors' patient-centered communication and patient satisfaction, between doctors' patient-centered communication and treatment outcomes. For the purpose of this study's goal, the 339 samples for this empirical study were collected from general hospital outpatient in C. The results of this study are as follows, First, except prohibition factor there are positive effect careful listening factor, consideration factor on patient satisfaction and treatment outcomes. Second, there are positive effects of careful listening factor, consideration factor on emotional factor and informational factor, but there are no significant effect of prohibition factor on three factors of patient. Third, There are partial mediating effects of patient participation between doctors' patient-centered communication and patient satisfaction, between doctors' patient-centered communication and treatment outcomes. Last, based on the results of this study, we suggested implications for heighten the alternatives of patient satisfaction and treatment outcomes.
Keywords
Patient-centered Communication; Patient Participation; Patient Satisfaction; Treatment Outcomes; Ppartial Mediating Effect;
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Times Cited By KSCI : 1  (Citation Analysis)
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