• Title/Summary/Keyword: Management and Service Evaluation System

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Evaluation of e-commerce system success factors in health care (의료기관 전자상거래 성공요인의 평가)

  • Park, Jae-Sung;Kim, Hye-Sook
    • The Korean Journal of Health Service Management
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    • v.3 no.2
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    • pp.17-27
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    • 2009
  • The purpose of this study was to identify the impact of e-commerce system satisfaction on e business success factors. We developed the questionnaire for measuring system satisfaction and success factors and tested internal reliability and construct validity. Cronbach's alphas of all system satisfaction factors were above .79 and that of e business success factors were above .82 except partnership (.66). In the regression models, we tried to identify all possible independent variables such as individual factors, organizational factors, system vendor size, order items in their systems and system satisfactions. Using Partial F-test, the regression model with system satisfaction factors, individual and organizational factors was identified as the optimal model in explaining the dependant variable. In the best model, system readiness and timeliness was significant determinants of e-business success evaluation. After using 7 success evaluations factors as the dependant variables, only three models were significant linear models, which were the models with partnership, CEO willingness to e-commerce and e-commerce support. In those models, system readiness and timeliness showed consistent influences to success factors.

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Product-Service System : Current Status and Research Issues (제품-서비스 통합 시스템 : 현황 및 연구방향)

  • Kim, Kwang-Jae;Hong, Yoo-Suk;Park, Kwang-Tae;Lim, Chie-Hyeon;Heo, Jun-Yeon;Kang, Chang-Muk;Baek, Min-Jeong;Park, Geun-Wan
    • Journal of Korean Institute of Industrial Engineers
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    • v.37 no.3
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    • pp.234-247
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    • 2011
  • Product-service system (PSS) is a novel type of business model integrating products and services in a single system. It provides a strategic alternative to product-oriented economic growth and price-based competition in the global market. This paper first reviews the current status of PSS, including its concept, characteristics, benefits, and cases. This paper then reviews the existing literature and identifies major research issues for three main phases of a PSS development lifecycle, namely, PSS design, PSS evaluation, and PSS operation. This research is expected to contribute to promoting awareness and improving understanding of PSS in our society and planning of future research in this field.

Development of Certification Program for Application Service Provider : Application Certification (ASP 인증제도 개발 : 어플리케이션 인증)

  • Seo Kwang Kyu
    • Journal of the Korea Safety Management & Science
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    • v.7 no.3
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    • pp.97-108
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    • 2005
  • The issue of using information system to ensure competitive power in the market is rising. The outsourcing methods that entrust activities of information system of companies to other expert agencies are increasing as the enterprises make a lot of efforts to put their resources to their heart of business in the process of adopting information system. Recently, ASP (Application Service Provider) as new information technology outsourcing method appears due to development of network technology and spreading of peculating software. ASP defines as a software leasing service which is supplied through networks instead of purchasing application software with high price. For successful implementation of ASP, it is necessary to develop a certification program to ensure safety and reliability of ASP. This paper provides the safe and reliable certification program for ASP. In order to develop it, the critical issues related to service quality and certification of ASP are identified and then evaluation methodology for ASP certification program is proposed. This paper presents application certification as the part of ASP certification program.

Capacity Design of a Gateway Router for Smart Farms

  • Lee, Hoon
    • Journal of information and communication convergence engineering
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    • v.16 no.1
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    • pp.31-37
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    • 2018
  • In this work, we propose an analytic framework for evaluating the quality of service and dimensioning the link capacity in the gateway router of a smart farm with a greenhouse eco-management system. Specifically, we focus on the gateway router of an IoT network that provides an access service for smart farms. We design the link capacity of a gateway router that is used for the remote management of the greenhouse eco-management system to accommodate both time-critical and delay-tolerant traffic in a greenhouse LAN. For this purpose, we first investigate the ecosystem for smart farm, and we define the specification and requirements of the greenhouse eco-management system. Second, we propose a system model for the link capacity of a gateway that is required to guarantee the delay performance of time-critical applications in the greenhouse LAN. Finally, the validity of the proposed system is demonstrated through a series of numerical experiments.

A Study on Integrated Quality Evaluation Model of Information System (정보시스템 종합품질평가 모형 연구)

  • Seo, Jang-Hoon;Lee, Gi-Jun;Park, Myeong-Kyu
    • Journal of the Korea Safety Management & Science
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    • v.8 no.4
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    • pp.151-166
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    • 2006
  • One of The standard issue in riding on the wave of the information system(IS) is records of performance, grow unprecedently fast, and has highly uncertain future. Within the framework of IS Evaluation, The main purpose of this study is to suggest performance quality evaluation system as follows, The Integrated Quality Evaluation Model Design(IQEMD) of Information System helps corporations to improve productivity, customer service and corporate competitive power. To respond flexibly this trend, we have to realize that the information system has to keep the most effective optimal information network at the proper time. The existing evaluation method has been concentrated on the evaluation of a degree of the information system maturity focused on static viewpoints. The evaluation of potential factors to affect the future-oriented performance, that can analyze both unit business being able to apply an information system base was used efficiently well and what performance evaluation item was obtained actually, was insufficient relatively. In this paper, An integrated quality evaluation method will analyze a degree of information system maturity in dynamic evaluation viewpoints rather than in static evaluation viewpoints. finally we estimated the relative degree of importance of each determinant using the AHP methodology The validity of the proposed model was also partially proved using two different methods, holistic and historical approach.

Dynamic Service Assignment based on Proportional Ordering for the Adaptive Resource Management of Cloud Systems

  • Mateo, Romeo Mark A.;Lee, Jae-Wan
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • v.5 no.12
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    • pp.2294-2314
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    • 2011
  • The key issue in providing fast and reliable access on cloud services is the effective management of resources in a cloud system. However, the high variation in cloud service access rates affects the system performance considerably when there are no default routines to handle this type of occurrence. Adaptive techniques are used in resource management to support robust systems and maintain well-balanced loads within the servers. This paper presents an adaptive resource management for cloud systems which supports the integration of intelligent methods to promote quality of service (QoS) in provisioning of cloud services. A technique of dynamically assigning cloud services to a group of cloud servers is proposed for the adaptive resource management. Initially, cloud services are collected based on the excess cloud services load and then these are deployed to the assigned cloud servers. The assignment function uses the proposed proportional ordering which efficiently assigns cloud services based on its resource consumption. The difference in resource consumption rate in all nodes is analyzed periodically which decides the execution of service assignment. Performance evaluation showed that the proposed dynamic service assignment (DSA) performed best in throughput performance compared to other resource allocation algorithms.

A study on Risk-based Bridge Performance Evaluation Method for Asset Management (위험도 개념을 적용한 교량 자산관리의 성능평가방법 연구)

  • Choi, Hyun-Ho;Sun, Jong-Wan;Park, Kyung-Hoon
    • Korean Journal of Construction Engineering and Management
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    • v.14 no.3
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    • pp.22-32
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    • 2013
  • Generally, asset management procedure consists of exact information collection, decision of service level, analysis of aspiration level, analysis of financial condition and available budget, preparation of asset management plan, and value of modified asset. In this study, for the risk-based asset management, condition assessment and performance measuring, assessment of failure modes and risks, evaluation/selection of treatment options, and implementation of optimum solution are additionally included. For this, bridge inventory and performance measure considering risks are classified and method of quantitative/qualitative performance measure is suggested. Also, evaluation method of risk analysis for bridge asset management is suggested and basic research is carried out for applicable method of risk-based asset management. Using suggested risk procedure and method of risk-based bridge service level evaluation, it is possible to perform resonable asset management. Moreover, it is concluded that the proposed applicable method of risk-based asset management will provide a solution to contribute the development of systematical asset management for optimal decision making and prototype asset management system.

A Study on Systematic Certification Methodology for Application Service Provider (체계적인 ASP 인증 방법론에 관한 연구)

  • Seo, Kwang-Kyu
    • IE interfaces
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    • v.19 no.1
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    • pp.62-69
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    • 2006
  • In these days companies are rapidly implementing the extended enterprise collaboration to provide enhanced management services and products based on the enterprise integration that human resources, technologies and the management process. In this corporate environment, ASP (Application Service Provider) which is the developed type of outsourcing in the area of information technology, is a good alternative for corporate information system management. ASP defines as a software leasing service which is supplied through networks instead of purchasing application software with high price. For successful implementation of ASP, it is necessary to develop the certification methodology to ensure safety and reliability of ASP. The paper provides the safe and reliable certification methodology for ASP. In order to develop it, the critical issues related to service quality and certification of ASP are identified and the systematic certification methodology of application and service provider(service environment) domains of ASP are provided. A evaluation method for the developed certification methodology is also proposed.

A Study on Selection of Effective Supplier and Analysis of Evaluation Structure in Supply Chain Management (공급체인 관리하에서 효율적인 협력업체 선정 및 평가구조 분석에 관한 연구)

  • Kim, Jin-Ho;Lee, Byoung-Ki
    • IE interfaces
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    • v.17 no.2
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    • pp.169-179
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    • 2004
  • In supply chain management, supplier capacity is very important to meet the customer demand quickly. This paper studies a supplier evaluation structure and then suggests a methodology using fuzzy theory for selecting an effective supplier. Several quantitative and qualitative evaluation factors should be analyzed in the evaluation structure. The qualitative factors includes not only product and service qualities but financial condition. The methodology deals with both the quantitative and qualitative factors together through fuzzy inference. A case study is also presented to show how to choose the best one among potential suppliers.

An Effect of Information System Quality of BRIS on Perceived Usefulness and User's Continuous Use Intention

  • Kim, Sang-tae;Lee, Seung-hyeon;Lee, Kang-o
    • Agribusiness and Information Management
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    • v.11 no.2
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    • pp.16-24
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    • 2019
  • BRIS has been established by the Ministry of Agriculture, Food and Rural Affairs since 2011 under Article 21 of the Act on the Preservation, Management and Utilization of Agricultural Life Resources. It is an information service that provides information related to agricultural life resources in connection with the Rural Development Administration, the Forest Service, and Korea Seed & Variety Service, Agricultural Resources and Agricultural and Livestock Quarantine Headquarters. The purpose of this study is to evaluate how the users assess the information system quality (information quality, system quality) for the current Bio Resource Information Service (BRIS). Ultimately, the structural equation modeling analyzes the causal relationship between each variable and how it responds to the user's continuous use intention. As a result, information quality among information system quality and information quality among system quality used as the main variables for the evaluation of BRIS were statistically positively influenced by users' perceived usefulness, while system quality It has been analyzed to have a positive effect on the sustained use intention. The user's continuous use intention is positively influenced by the information system quality and perceived usefulness at a statistically significant level. Especially, the perceived usefulness plays a role in mediating the user's continuous use intention.