• Journal of the Korea Society of Computer and Information
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• v.16 no.11
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• pp.209-217
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• 2011

Recently, As it takes charge of the customer service in many enterprises, the importance of call center has been emphasized more and more. The growth of call center industry is leading lots of call center agents. But, Call center agent's frequent turnover deteriorates the labor productivity and quality. Also, This turnover increases training cost and recruit cost. For these reasons, management turnover in call center is emerging as an important issue. The purpose of this study is to analyze the relationship of job satisfaction factors, job satisfaction, organizational commitment and turnover intention of call center agent. To achieve these objective, as a conceptual model of the study, job satisfaction factors, job satisfaction, organizational commitment and turnover intention were reviewed and the model could be estimated through path analysis. According th the finding of this study, job satisfaction factors have positively impact on the job satisfaction, organizational commitment but have not directly impact on the turnover intention. Also job satisfaction and organizational commitment have negatively impact on the turnover intention. As a result, the meaningful implication of this study suggests that the increase of both job satisfaction and organizational commitment through the improvement of job satisfaction factors should be regard as important dimensions to decrease of turnover intention of call center agents.

• Journal of Korea Society of Industrial Information Systems
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• v.22 no.5
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• pp.65-84
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• 2017

This Study is Empirically Analyzed the Relationship among Personality, Job Satisfaction and Turnover Intention of Marketing Counselor of Mutual aid Fund for Small Enterprises and Small Enterprisers. The Collected 205 Counselors Data were Verified the Cause-and-effect Relationship and Mediated Effects among Variables by Exploratory Factor Analysis, Reliability Analysis, Multiple Regression Analysis. Personality Traits have a Significant Effect on Job Satisfaction and Turnover Intention. Job Satisfaction was Proved to have a Mediating Effect Between Personality Factors and Turnover Intention. In order to Encourage the Counselor to work and to Improve the Effectiveness of System, this Study Suggested the Necessity of Job Satisfaction Improvement Strategy According to Personality Characteristics of Counselor.

• Journal of the Korea Convergence Society
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• v.12 no.1
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• pp.231-242
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• 2021

The purpose of this study was to investigate the degree to which cyber counselors' psychological stress, Compassion fatigue and Compassion satisfaction affect exhaustion. 82 cyber counselors were surveyed, and 5 interviews were conducted. As a result of analysis to find out the degree of influence on exhaustion, it was found that Compassion satisfaction was a variable. In-depth interviews looked at the causes, consequences, and ways of overcoming exhaustion, and increased Compassion satisfaction, a positive emotion in the process of helping clients, lowers exhaustion, and shows that Compassion satisfaction is a protective factor to prevent exhaustion. Based on the research results, implications and limitations were discussed.

• Korean Journal of School Psychology
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• v.18 no.2
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• pp.221-247
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• 2021

This study was conducted to determine if the relationships between role identification confusion and burnout and between role identification confusion and job satisfaction are mediated by role conflict and whether job crafting moderates the mediating the relationships between role conflict and burnout and between role conflict and job satisfaction. A total of 150 professional school counselors completed a survey about role identification confusion, role conflict, burnout, job satisfaction, and job crafting. The results of a correlation analysis showed that the relationship between role identification confusion and burnout was statistically significantly positive, the relationship between role identification confusion and job satisfaction was statistically significantly negative, and that role conflict mediated the relationships between role identification confusion and burnout and between role identification confusion and job satisfaction. However, the moderated mediation effect of job crafting in these relationships was not statistically significant. This paper discusses this study's limitations and suggestions for further research.

• The Korean Journal of Woman Psychology
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• v.17 no.3
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• pp.435-456
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• 2012

This study attempted to understand awareness for the overall need of family counseling and aims at providing a direction of support for family counseling that is leveled at married immigrant women and their families. To achieve this, this study analyzed data from the 2010 National Multicultural Families Survey, which was conducted by the Ministry of Health and Welfare. Frequency, distribution, and hierarchical multipleregression analyses on demographic variables, Korean language skills, social support, satisfaction of family relations, and experience of family counseling were conducted in view that these were factors that affected awareness for family counseling, with a total of 58,072 immigrant women who came to Korea. The results of this study are as follows: First, Korean language skills, social support, satisfaction of family relations, the study revealed that subjects recognized the need for family counseling as moderate and their Korean language skills were also moderate. Social supporters did not exceed more than two people including from both Koreans and their country natives, and subjects were satisfied with the relationships to their spouse, children, and parents in-law. Second, there were differences in opinion between the nationalities of the married immigrant women regarding the need for family counseling. Third, the following is the result of the influence of the awareness of the need for family counseling based on the demographic variables of the existence or non-existence of Korean language ability, social support, satisfactory family relationships and previous experience of family counseling.

• The Journal of Korean Association of Computer Education
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• v.20 no.3
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• pp.47-57
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• 2017

The purpose of this study was to design and develop the Mobile Disabilities Family Counseling (MDFC) application as a tool to voluntarily solve problems that disabilities family faces in every day life and investigate the effects of the application. To do so, counseling contents were designed and the MDFC application was developed based on ADDIE, an educational program model. Contents consisted of the results of need analysis of people with disabilities and their family and extracted literature review. The MDFC developed has following distinctive characteristics: 1) people with disabilities and their family can voluntarily participate in the MDFC and solve real problems and intrinsic ones; 2) chatting counseling of the MDFC allows client to choose his/her time and chatting program; 3) the MDFC and confirms client's objective data in mobile counseling by connecting and recommending online psychological tests of counselor. The effectiveness of the MDFC contained high satisfaction rate in contents, counseling procedure, problem solving, manual, recommendation, information gathering and showed high level of counseling access. These results of the study also suggest useful development ideas for future mobile counseling programs.

• Korean Journal of Human Ecology
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• v.13 no.6
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• pp.917-926
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• 2004

This study examines the effects of consumer counseling education on the work performance and work satisfaction of consumer counselors, controlling the effects of other variables. The results of this study is as below: First, approximately 70% of consumer counselors have not had any education pertinent to their work. The level of work performance was highest in listening to customers' complaints, and then consistence of counseling work and explanation for counseling were next. Professionality was the last in order. Second, consumer counseling education did not affect the work performance. Instead, the number of counselors and work experience, along with whether the counselor majored in consumer studies, were more likely to increase the performance. Finally, educating counseling skills did not affect the level of work satisfaction. Instead, the work performance affected the level of work satisfaction. The number of workers and income were positively related with the level of work satisfaction.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.22 no.3
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• pp.297-302
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• 2021

This study examined the effects of social support and life satisfaction on the sustainability of meditation psychological counselors. The subjects were 124 meditation psychological counselors at K city. As an analysis method, frequency, reliability, and correlation analysis were performed using the SPSS 22.0 program, and multiple regression analysis on the causal relationship between variables was conducted. First, information support, a sub-factor of social support, significantly affected sustainability. On the other hand, emotional, material, and evaluation support did not affect sustainability. Second, in the effect of life satisfaction of meditation psychological counselors on sustainability, the overall satisfaction factor, which is a sub-factor of life satisfaction, positively affected sustainability. This means that the higher the information support factor of social support and the overall satisfaction of life satisfaction perceived by the meditation psychological counselor, the higher the sustainability. This study implies that the meditation psychological counselors as human factors will become more important to future society. Quality and role will be more prominent to enhance healthy continuous activities and sustainability. This study provides basic data to improve the sustainability of meditation psychological counselors.

• Journal of Naturopathy
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• v.8 no.1
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• pp.11-20
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• 2019

Purpose: The purpose of this study was to investigate the effects of 'career decision making', 'school career education activities and participation', and 'school career education satisfaction' after 568 high school students. Methods: The subjects were surveyed after the counseling training. Results: 49.3% of the respondents answered that they had "decided but considered" in the "career decision information items" of the questionnaire about the subjects after the school career counseling education. 28.0% of the parents' advice was the most helpful when choosing their career, and 52.2% of the career decision making at school. There were 13 items in 'participation in school career education activity', and the average value was 3.49. The highest score was 3.66 points for "college or major experience" and the lowest score of 3.27 points for career-linked career education. In 'satisfaction with School Career Education', 94.7% of creative experiential activities and 94% of career and vocational courses were enthusiasts, and entrepreneurship and entrepreneurship experience (10.6%) were low. The career decision - making self - efficacy was also high in the group with high satisfaction of career education. Conclusions: School career decisions for high school students were effective when they were devoted to parental advice, university experience, creative vocational and career, and vocational education. The career decision - making self - efficacy was high in the group with high satisfaction of career education. Therefore, career counseling education considered adequate if it is devoted to education professionals.

• Journal of Venture Innovation
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• v.6 no.3
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• pp.111-129
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• 2023

The purpose of this study is to empirically analyze the impact of job stress on job turnover intention through job satisfaction for vocational counselors working in private and employment centers in Korea. This study applied the significance sampling method, and the number of samples used in the maximum analysis was 167 copies, and statistical analysis was conducted using the SPSS 20.0 program. In order to verify the relationship between each variable, four hypotheses were established, and empirical analysis and surveys were conducted. As a result of the analysis, first, among the sub-factors of job stress of vocational counselors, job demands, organizational systems, and workplace culture had a significant positive (+) effect on turnover intention. Second, among the sub-factors of job stress, job demand, lack of job autonomy, and organizational system were found to have a significant negative (-) effect on job satisfaction. Third, job satisfaction was found to have a significant negative (-) effect on turnover intention. Fourth, it was found that job satisfaction partially mediates complete mediation with job factors, which are sub-factors of job stress, with the organizational system. Therefore, it can be seen that job stress of vocational counselors is a factor affecting turnover intention and job satisfaction. Based on these analysis results, the implications of the study, suggestions to reduce the intention to change jobs due to stress of vocational counselors, and limitations of the study were presented.