Journal of Korea Society of Industrial Information Systems (한국산업정보학회논문지)

Korea Society of Industrial Information Systems (한국산업정보학회)
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The Effect of Mutual Aid Fund for Small Enterprises and small Enterprisers Counselors' Personality on Turnover Intention : Focusing on the Mediating Effect of Job Satisfaction

소기업소상공인공제상담사의 성격요인이 이직의도에 미치는 영향 - 직무만족도의 매개효과를 중심으로 -

  • 김종환 (호서대학교 벤처대학원 정보경영학과) ;
  • 전인오 (호서대학교 벤처대학원 정보경영학과)
  • Received : 2017.09.20
  • Accepted : 2017.10.27
  • Published : 2017.10.31
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Abstract

This Study is Empirically Analyzed the Relationship among Personality, Job Satisfaction and Turnover Intention of Marketing Counselor of Mutual aid Fund for Small Enterprises and Small Enterprisers. The Collected 205 Counselors Data were Verified the Cause-and-effect Relationship and Mediated Effects among Variables by Exploratory Factor Analysis, Reliability Analysis, Multiple Regression Analysis. Personality Traits have a Significant Effect on Job Satisfaction and Turnover Intention. Job Satisfaction was Proved to have a Mediating Effect Between Personality Factors and Turnover Intention. In order to Encourage the Counselor to work and to Improve the Effectiveness of System, this Study Suggested the Necessity of Job Satisfaction Improvement Strategy According to Personality Characteristics of Counselor.

본 연구는 소기업소상공인공제 상담사의 성격, 직무만족도 및 이직의도 간의 관계를 실증적으로 분석하였다. 205명이 응답한 설문 자료는 탐색적 요인분석, 신뢰도 분석, 다중 회귀분석을 통한 변수들 간의 인과관계와 매개효과를 검증하였다. 외향성, 정서불안정성, 성실성, 호감성, 경험개방성의 Big 5 성격요인은 직무만족 및 이직의도, 직무만족과 이직의도 간에 유의한 영향을 미치며, 직무만족도는 성격요인과 이직의도 간에 완전 또는 부분매개효과가 있는 것으로 검증되었다. 분석 결과를 바탕으로 공제상담사의 이직을 줄이고, 제도의 효율성을 높이기 위하여 공제상담사의 성격 특성에 따른 선발, 교육 및 수당, 안정감 제고 등 직무만족도를 높이는 방안이 필요하다.

Keywords

References

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