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http://dx.doi.org/10.15207/JKCS.2021.12.1.231

A Study on the relationship between Psychological stress, Compassion fatigue, Compassion satisfaction, and burnout of cyber counselors  

Sung, Mi-Kyoung (Department of Education, Gachon University)
Park, Sung-Hee (Graduate School of Education, Gachon University)
Publication Information
Journal of the Korea Convergence Society / v.12, no.1, 2021 , pp. 231-242 More about this Journal
Abstract
The purpose of this study was to investigate the degree to which cyber counselors' psychological stress, Compassion fatigue and Compassion satisfaction affect exhaustion. 82 cyber counselors were surveyed, and 5 interviews were conducted. As a result of analysis to find out the degree of influence on exhaustion, it was found that Compassion satisfaction was a variable. In-depth interviews looked at the causes, consequences, and ways of overcoming exhaustion, and increased Compassion satisfaction, a positive emotion in the process of helping clients, lowers exhaustion, and shows that Compassion satisfaction is a protective factor to prevent exhaustion. Based on the research results, implications and limitations were discussed.
Keywords
Cyber counselor; Psychological stress; Compassion fatigue; Compassion satisfaction; Burnout;
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Times Cited By KSCI : 2  (Citation Analysis)
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