• Journal of the Korea Convergence Society
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• v.9 no.5
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• pp.53-60
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• 2018

The purpose of this study was to investigate the relationship among emotional labor, empathy ability, emotional intelligence in dental hygienists. A convenience sample of 192 registered hygienists was obtained from dental clinic in a city. Data were collected by a self-administered questionnaire during January, 2017. Data were analyzed using descriptive statistics, t-test, one-way ANOVA, Pearson correlations and multiple regression with SPSS/WIN 21.0. The mean score for emotional labor was $3.61{\pm}0.24$, empathy ability was $3.01{\pm}0.28$, and Emotional intelligence was $3.47{\pm}0.24$. In multiple regression analysis, factors related to emotional labor were empathy ability of hygiests, emotional intelligence. The explained variable for emotional labor was 26%(F＝13.58, p<.001). Findings from this study indicate the need to evaluate and improve the intervention program for hygienists to decrease emotional labor.

• Journal of the Korean Society for Library and Information Science
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• v.48 no.4
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• pp.345-376
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• 2014

This study examined (1) what effect emotional labor has on an university library, focusing on (2) the relationship among a supervisor's emotional intelligence, the extent of social support and the level of library service on job performance. The survey period took place from 14 Oct. to 4 Nov. 2013. 533 librarians at 13 public and 28 private university libraries were included in the survey. Of the 533 surveys distributed, 529 were returned and used in the final analysis. SPSS Win 21.0 was used for statistical analysis, factor analysis, regression analysis and differential analysis. The survey also shows that a librarian's emotional labor affects emotional intelligence of supervisor, social support and library service level positively. This finding is not the case for the employees in the general service industry. Because the librarian is professional and manages stress better than general employees. This research suggest the following practical measures. Educational programs for librarian's emotional intelligence should be planned in order to improve library service.

• The Journal of the Korea Contents Association
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• v.15 no.12
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• pp.387-406
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• 2015

Recently emotional labor is an essential situation for hospital employees in relation to surface and deep acting as the core of emotional labor strategies. This study empirically examines the relation between hospital employees' emotional intelligence and emotional labor strategies in the context of emotional labor. For empirical experiments, we conducted a questionnaire survey targeting hospital employees, and we employed the method of Partial Least Squares (PLS) for data analysis. Major findings are as follows. Hospital employees' emotional intelligence including self emotion appraisal, others' emotion appraisal, regulation of emotion, and use of emotion, have a significantly positive effect on hospital employees' deep acting. And hospital employees' deep acting has a significantly positive effect on hospital employees' organizational attachment, knowledge sharing intentions, and innovative activities.

• Korean Journal of Social Welfare
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• v.66 no.4
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• pp.157-179
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• 2014

This study introduces the mediating role of social worker's emotional labor in the relationship between person-social welfare value fit and job-related psychological attitudes. This study characterizes emotional labor as surface acting and deep acting, and job-related psychological attitudes as job satisfaction and organizational commitment. This study hypothesizes that the social worker's person-social welfare value fit raises job satisfaction and organizational commitment, that social worker's surface acting negatively mediates the relationship between social welfare value fit and psychological attitudes, and that deep acting positively mediates the relationship. The results from this study are as follows. Firstly, social worker's person-social welfare value fit raises job satisfaction and organizational commitment. Secondly, social worker's surface acting fully mediates the relationship between social welfare value fit and organizational commitment. Thirdly, deep acting fully mediates the relationship between social welfare value fit and job satisfaction, and social welfare value fit and organizational commitment. Based on these results, detailed practical and theoretical implications are discussed.

• Journal of Internet of Things and Convergence
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• v.4 no.2
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• pp.29-46
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• 2018

The purpose of this study is to understand the relation among experience of verbal abuse, emotional labor, emotional intelligence, social support and turnover intention of hospital nurses. The survey was conducted with 189 hospital nurses working at general hospital in the city of S. The data was collected by using structured questionnaires as research tools from November 17, 2015 to November 27, 2015. The collected data was analyzed by using SPSS ver. 18.0 program. As a result of the correlation analysis between the nurse 's experience of verbal abuse, emotional labor, emotional intelligence, social support and turnover intention, the turnover intention of the nurse was a significantly positive correlation between the experiences of verbal abuse from the doctor, nurses, patients, and the caregiver and the emotional labor. Also, There is a significantly negative correlation between emotional intelligence and social support. In order to identify the factors influencing the turnover intention of the subjects, multiple regression analysis was performed. The statistically significant variables were emotional labor & the ER in the working department.

• Journal of Digital Convergence
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• v.12 no.9
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• pp.245-253
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• 2014

The purpose of this study is to investigate how the emotional labor and emotional intelligence of nurses working at a general hospital affect their job stress, and how the integration factor of emotional labor and emotional intelligence affects their job stress. The subjects of research were the nurses working at general hospital in Seoul city from March 11-29, 2013. The collected data was analyzed after computerized statistical processing using SPSS 18.0 and AMOS 18.0. It was found that the frequency of emotional expressions, one of emotional labor variables, significantly negatively influenced job stress(${\beta}=-.301$, p<.01), and that the attention required for the norms of emotional expressions significantly positively affected job stress(${\beta}=.277$, p<.01). Among emotional intelligence variables, understanding of self-emotion and control of emotion were found to significantly negatively affected job stress. Given the study result, in order to alleviate nurses' job stress, it is necessary to have positive emotional expressions with patients, come up with a plan to show nurses' emotions which they fail to express because of the norms of emotional expressions in hospital, and make their effort to improve understanding of their own emotions and the capability of controlling emotions.

• Journal of the Korean Society of Clothing and Textiles
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• v.26 no.12
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• pp.1709-1715
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• 2002

신사복 정장은 일상의 관습으로 착용되는 가장 중요한 항목으로서, 사무직, 관리 직, 전문직 등의 정신노동자들에 게 폭넓게 수용되는 매우 중요한 의복항목이 다. 따라서 소비자의 감성에 부합되는 신사복 개발을 위해 신사복 디자인에 대한 감성연구가 필요하다. 이에 본 연구에서는 신사복 상의 디자인 개발을 위해서 소비자의 감성에 적합한 신사복 상의를 적절하게 표현해 줄 수 있는 감성 어휘를 추출하고 그 인자를 분석하였다. 요인분석 결과,7개 의 요인과 67개 의 감성 어휘 가 채택되었다. 선택된 감성어휘는 인자별로 대별하여 7개의 요인으로 묶어서 대표적인 요인명을 붙인 결과, 요인 1은 품위성 요인. 요인 2는 매력성 요인. 요인 3은 실용성 요인, 요인 4는 체형성 요인. 요인 5는 외관성 요인. 요인 6은 남성미 요인. 요인 7은 활동성 요인이라고 하였다.

• Journal of the Korean Applied Science and Technology
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• v.39 no.6
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• pp.727-737
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• 2022

This study was conducted to identify the factors Influencing the burnout of general hospital nurses. Method: The study subjects were 150 nurses in three general hospital. The collected data were analyzed by t-test, ANOVA, Scheffe's test, Pearson's correlation coefficient, and Multiple regression analysis. Results: The factors affecting the burnout of the subjects, multiple regression analysis results showed that emotional intelligence(β=-.441, p<.001), emotional labor(β=.403, p<.001), current position was more than responsible nurse(β=-.111, p<.018), and health status was healthy(β=-.100, p<.029). In addition, the F statistics for the fitness of the estimated regression model were 35.51(p<.001), which was very significant. The explanatory power was 79.7%. Conclusion: The results of this study showed that emotional intelligence of the general hospital nurse was the most influential factor on burnout, and the higher the position, the better the health status, the lower the emotional labor, the lower the burnout. Therefore, the results of this study suggest that it is necessary to find ways to reduce emotional labor and improve health and emotional intelligence in order to reduce burnout of nurses, and it is considered to be useful as basic data for developing intervention programs to lower burnout.

• Proceedings of the Korean Society of Disaster Information Conference
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• 2023.11a
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• pp.99-100
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• 2023

최근 중대재해처벌법의 목적은 건설업 주체 구성원들의 안전불감증을 방지하기 위해 CEO의 안전참여 문화를 강조하고 있다. 선행연구에서는 리더의 감성 수준이 높을수록 업무 능력에 긍정적인 영향을 미치며, 감성능력을 요구하는 추세라고 주장하였다4). 본 연구에서 경영자 (CEO) 리더십 및 안전관리 연구에 사용할 수 있는 감성안전 측정으로 건전하고 간단한 EI 측정개발도구에 대해 신뢰도를 검증한다. Schutte Self-Report Emotional Intelligence Test (SSEIT)의 감정 조절 모델을 적용하면 리더와 안전관리자의 EI가 안전업무 수행과 태도에 긍정적인 영향을 미쳐야 한다. 또한 건설 안전관리 직업의 재해피해가능성스트레스 감정 노동이 EI-활용훈련 결과 감정조절이 가능하다는 것을 제안한다.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.26 no.4
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• pp.83-104
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• 2015

This study intends to provide guidance for library design and assessment by eliciting the emotional vocabulary related to academic library space. In order to accomplish the goal of this study, 12 major emotional vocabularies related to academic library space were derived through 5 stages of extraction and refinement processes. Literature search and analysis of preceding research, focus group interview and survey of academic librarians and users of the academic library, evaluation of similarity through KJ Method, etc., selected 12 adjectives of emotional vocabulary as follows: diverse, satisfactory, necessary, full, clean, stable, appropriate, harmonious, open, warm, natural, and excellent.