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http://dx.doi.org/10.15207/JKCS.2018.9.5.053

Convergence Effects of Empathy Ability, Emotional Intelligence on Emotional Labor in some Dental Hygienists  

Kim, Ji-Young (Department of Dental Hygiene, Ulsan College)
Publication Information
Journal of the Korea Convergence Society / v.9, no.5, 2018 , pp. 53-60 More about this Journal
Abstract
The purpose of this study was to investigate the relationship among emotional labor, empathy ability, emotional intelligence in dental hygienists. A convenience sample of 192 registered hygienists was obtained from dental clinic in a city. Data were collected by a self-administered questionnaire during January, 2017. Data were analyzed using descriptive statistics, t-test, one-way ANOVA, Pearson correlations and multiple regression with SPSS/WIN 21.0. The mean score for emotional labor was $3.61{\pm}0.24$, empathy ability was $3.01{\pm}0.28$, and Emotional intelligence was $3.47{\pm}0.24$. In multiple regression analysis, factors related to emotional labor were empathy ability of hygiests, emotional intelligence. The explained variable for emotional labor was 26%(F＝13.58, p<.001). Findings from this study indicate the need to evaluate and improve the intervention program for hygienists to decrease emotional labor.
Keywords
Emotion; Empathy; Emotional labor; Convergence; Dental hygienist;
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Times Cited By KSCI : 12  (Citation Analysis)
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