Effects of Beauty Shop Online Reservation Motivations and the Convenience of Reservation System on Customers' Word-of-mouth Behaviors : Focused on Naver and Kakao Reservation System (뷰티샵 온라인 예약 동기와 예약시스템 편의성이 고객 구전행동에 미치는 영향 -네이버예약과 카카오예약을 중심으로-)
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- Journal of Convergence for Information Technology
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- v.10 no.4
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- pp.184-193
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- 2020