• 한국신뢰성학회지:신뢰성응용연구
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• 제12권1호
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• pp.13-24
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• 2012

This paper applied the Blue Print and FMEA (Failure Mode and Effect Analysis) to education service in order to raise the education service satisfaction. First, the Blue Print is deployed to come up with strategies to overcome the fail possibility point and waiting point. Next, in order to analyze the fail factors and alternative strategies, the Blue Print of education service is applied to FMEA. The results are as follows; first, the ommission from information document by web-mail or e-mail, Second, thing that selected in spite of company uneducated, thing that omitted despite the company is target, and the unsatisfaction of attendee about training contents. Third, the delay of counsel at the telephone reply, erroneous list of course name and attendee at HRD (Human Resource Development), omission of check whether attends or not. Except for unsatisfaction of attendee, all appears at the process that service delivered. And the unsatisfaction of attendee is about education contents. Both is the factor which have influence on the education service quality. The strategies to remove the failure mode are training and manual development on service and work, a thorough management and check of information system like as ERP (Enterprise Resoure Planning), HRD, education institution list DB (Data Base), on-line application system, a development of education program to offer best education that reflect the user needs and continuously changing environment.

• 대한방사선기술학회지:방사선기술과학
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• 제29권2호
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• pp.93-98
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• 2006

방사선과의 의료 서비스에 대한 환자의 만족도 평가 및 방사선사와 환자간의 인식차를 평가하여 방사선과 의료 서비스의 개선방향에 대해 알아보았다. 그 결과 대부분의 설문결과에"보통이다"이상의 답변을 하였으며, 부족한 부분으로는"접수수속의 복잡함, 검사 대기시간이 긴 점 및 환자 보호자의 방사선차폐 미실시"를 들었다. 또한 이 항목들은 환자뿐 아니라 방사선사들도 인식을 하고 있는 부분으로 환자에 대한 적극적인 배려가 필요하다고 사료된다. 그리고 방사선사와 환자의 인식차를 줄이기 위해서는 서비스를 제공하는 방사선사의 노력이 가장 필요하며, 이를 위해서는 정기적으로 환자관점에서의 의료서비스 만족도 조사를 통해 환자가 느끼는 서비스의 품질수준을 평가하고 만족도가 낮은 사항에 대해서는 만족도를 높이기 위한 개선책 마련에 힘써야 할 것이다.

• 한국시뮬레이션학회논문지
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• 제27권1호
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• pp.75-90
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• 2018

일반적으로 고객의 만족도를 높이는 방안은 병원의 이익 및 병원 의료진들의 만족도를 높이는 방안과는 상충된다. 이에 본 논문은 병원과 고객을 함께 고려한 평가지표를 사용하여 여러 가지 예약 패턴들을 비교해보고 병원의 효율적인 운영을 위해 성형외과에 적절한 예약 패턴을 제안하고자 한다. 본 논문에서는 도심에 위치한 실제 성형외과의 고객 및 진료 데이터를 이용해 시뮬레이션 모델을 설계하고, 이 모델을 대상으로 5가지 예약 패턴을 비교하였다. 예약 패턴의 강건성을 체크하기 위하여 성수기와 극성수기, 피크 요일과 한적한 요일 등 다양한 상황 하에서 실험을 진행하였다. 실험 결과, 본 연구에서 새롭게 제안하는 Triangle-like Pattern이 예약 수와 관계없이 가장 좋은 결과를 보여주었다.

• 치위생과학회지
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• 제6권3호
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• pp.207-212
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• 2006

사회, 경제적으로 발전하면서 환자들이 치과를 내원하는 동기가 다양해졌다. 부정교합으로 인한 안모의 개선과 저작 기능을 개선하고자 치과를 찾는 인구가 점차 늘어나고 있으며, 교정치료에 대한 관심의 증가와 더불어 수요도 증가하고 있어서 교정환자들의 치과 의료서비스의 만족도를 측정하여 만족도에 영향을 미치는 요인들을 파악하여 의료 환경변화에 대한 치과경영대책 차원에서 치과 의료기관의 수익성과 의료의 질적 수준을 높이기 위한 방안을 제시하고자 2005년 3월 7일부터 3월 26일까지 20일간 편의 표본을 추출하여 설문조사를 실시하여 다음과 같은 결과를 얻었다. 1. 치과 의료서비스 만족도를 구성요인별로 비교한 결과 교정환자에서 치위생사요인 (4.21)에 대한 만족도가 높았고, 진료절차 및 대기시간요인(3.73)이 가장 낮았다. 2. 성별에 따른 교정환자와 비교정환자의 치과 의료서비스에 대한 만족도는 교정환자에서 남자가 여자보다 만족도가 높았다. 재이용의사에서는 교정환자의 남녀 모두가 비교정 환자보다 만족도가 높았다. 3. 연령에 따른 교정환자와 비교정환자의 치과 의료서비스에 대한 만족도는 재이용의사에서 교정환자의 모든 연령층이 만족도가 높았다. 4. 월수입에 따른 교정환자와 비교정환자의 치과 의료서비스에 대한 만족도는 교정환자가 치위생사요인과 재이용의사에서 고소득일수록 만족도가 높았다. 5. 학력에 따른 교정환자와 비교정환자의 치과 의료서비스 만족도를 살펴보면 치과의사 요인, 치위생사요인, 내부 환경요인, 외부환경요인에서 초등학교졸업환자의 만족도가 높은 것으로 조사되었다. 이러한 연구결과로 교정환자에서 비교정환자보다 치과 의료서비스 만족도가 높은 것을 알 수 있었다.

• 인터넷정보학회논문지
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• 제9권3호
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• pp.59-67
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• 2008

본 연구에서는 의료서비스의 복잡한 스케줄링문제 해결을 위한 새로운 시스템을 제안하였다. 기존 FCFS 시스템은 병원의 입장만 고려하였으나 제안 시스템은 병원의 사정과 환자들의 선호시간을 자동협상으로 반영하였다. 본 시스템은 개인의 서비스이용 희망시간을 우선도로 표현하였고 개인이 선택한 협상전략에 따라 변화되는 우선도를 기준으로 스케줄을 조정할 수 있도록 설계하였고 병원의 정책에 따라 스케줄을 확정 할 수도 있게 하였다. 따라서 제안시스템은 장비의 유휴시간만을 고려하는 기존시스템과 달리 장비의 효율성뿐만 아니라 환자의 대기시간까지 고려할 수 있도록 하여 의료서비스의 고객만족경영을 지원할 수 있을 것이다.

• 대한산업공학회지
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• 제34권1호
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• pp.108-121
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• 2008

Dispatching rule for parallel machines with multi product is proposed in this paper, In current market,customer's request for higher quality is increasing, In accordance with such demand, manufacturers are focusingon improving the quality of the products. Such shift in production objective is risky. The possibility ofneglecting another important factor in customer satisfaction increases, namely due dates. From the aspect ofimproving quality, frequency of product assignment to limited number of high performance machines willincrease. This will lead to increased waiting time which can incur delays, In the case of due date orientedproduct dispatch, Products are assigned to machines without consideration for quality. Overall deterioration ofproduct quality is inevitable, In addition, Poor products will undergo rework process which can increase delays.The objective of this research is dispatching products to minimize due date delays while improving overallquality. Quality index is introduced to provide means of standardizing product quality. The index is used toassure predetermined quality level while minimizing product delays when dispatching products. Qualitystandardization method and dispatching algorithm is presented. And performance evaluation is performed withcomparison to various dispatching methods.

• 종양간호연구
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• 제8권2호
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• pp.138-146
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• 2008

Purpose: This study was to investigate the cancer screening rates and influence factors in island residents. Methods: The participants were 1,223 Shinan gun island residents. Data were collected using structured questionnaires from June 23th to September 8th, 2007 and analyzed using the SAS win 12.0 program. Results: The cancer screening rate was 49.9%. There were significant differences for sex, age, living with family, economic level, smoking, exercise, private health insurance, familial history, health concern. The highest practice rate was of stomach cancer (55.9%), which is gastric endoscopic exam. The most common motivation of getting a screening test was the concern of health (40.8%), and many had no recommender of the screening test (30.0%). 58.4% of the subjects were satisfied with the screeing tests and the most frequent reason of the satisfaction was 'rapid result report' (33.1%). The msot common reason of unsatisfaction was 'long waiting time' (25.7%). Most participants agreed with the necessity of cancer screening (74.9%). More than half participants said they would participate in another cancer screening tests in the future (51.9%). Private health insurance, exercise, health concern and smoking showed significant predictors (20.6%) of obtaining cancer screening. Conclusion: The results suggest that health care professionals should give more attention to help the residents obtain cancer screening tests. A further study is necessary to develop any effective intervention for people who do not practice cancer screening tests.

• 한국철도학회:학술대회논문집
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• 한국철도학회 2008년도 추계학술대회 논문집
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• pp.698-705
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• 2008

Under the rapid change in environment of our society and culture, it is also called for a reform in railway management that has traditionally focused on transportation service. Thus developing a business model to use station buildings as a new source of profit has become a promising core business of railway companies. This study aims to find a way to maximize profits by strategically utilizing station buildings and thereby increasing accessibility to customers and consolidating facilities as a key service point. The subjects of this study include eight station buildings that can represent three types of railway stations including departure stations, junction stations, and metro stations. The researcher conducted an analysis on moving lines for examining user distribution and facility utilization within the selected buildings, a survey for collecting basic information on usage and measuring customer satisfaction of facility in the buildings, and a sight analysis to examine accessibility to the station buildings. On the basis of these analyses, the researcher examined the correlations between convenience, visibility, recognizability and functionality with regard to commerce, amenities, couches, direction boards, etc. within station waiting rooms. On the basis of the above analyses, the researcher provides a scheme to increase profitability in railway operation business and customer benefits of using station buildings by drawing up a plan to improve usage of station buildings and maximize profit-making potential for each category of station buildings.

• International journal of advanced smart convergence
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• 제10권3호
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• pp.66-71
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• 2021

Recent healthcare environments have characteristics of expanding the scope of healthcare-impacting healthcare, complexity resulting from diversification of components, and accelerating the pace of change. Drugs are used for the prevention, mitigation, and treatment of diseases, so they can inevitably cause harm, while they have efficacy and effectiveness, which are key elements of health recovery. Therefore, many countries regulate permits for safe and effective medicines, and also designate essential drugs directly related to life as pay targets and guarantee health insurance. Especially Pharmacist relying on manpower for composition medicine is liable for mal-manufacture due to combination of toxic medical substances or other chemical usage. In this paper, we focus on using Kiosk and Optical Character Recognition (OCR) for automated pharmacy to level up medical service and create labor friendly environment for pharmacist themselves through maintenance of prescription data and automated manufacturing solution. Presentation of drug substances and precautions will lead to efficient drug prescription and prevent misuse of information while auto manufacturing system efficiently maintain labor force and raise patient satisfaction level by reduction of waiting time.

• Child Health Nursing Research
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• 제3권1호
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• pp.83-98
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• 1997

The purpose of this study were to find out the practical way to enlarged child-raising knowledge and to enhance their satisfaction with out-patient care by evaluating how effectively the education is done by nurses for mothers with ill-child and how their satisfaction with out-patient care changed. This study was designed as a Nonequivalent Control Group study. The subjects studied were consisted of the experimental and control group. Each consisted of 50 mothers with ill-child in pediatric department at one university hospital in Seoul. The period of this study is from May 20, 1996 to J one 28, 1996. The first data were collected from both of experimental and control groups in which mothers with ill-child come to the hospital for the first time. After this being done, the experimental group had been educated by the planned program and then the second data were collected from them. On the contrary, as for the control group, there had been no education and the second data were col looted on the same method. The data analysis was done by SPSS program. The results of this study are as follow, 1 The child-raising knowledge level of mothers with education was higher than that of with no education. (t=18.84, df=49, p=0.000) 2. The satisfaction with out-patient care level of mothers with education was higher than that of no education. (t=10.51, df=49, p=0.000) Based on these results, I suggest as follow, 1. The research on the patients and their family should be made not only in pediatric department, but in every out-patient department. 2. For more effective education, it is required for all out-patient nurses to research the education demand of patients and their family. 3. To increase the effect of education, there must be the consultation room in out-patient department. 4. The meetings with the mothers with ill-child of the same illness have to be established and periodical education must be executed. 5. Audio-visual education programs like video tapes are needed to make use of waiting time for the medical treatment. 6. On-line consulting programs are needed.