• Title/Summary/Keyword: 정보만족도

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A Study on Customer's Satisfaction of Convergence Products (컨버전스 제품의 소비자 만족도에 관한 연구)

  • Kang, Byung-Young;Hwang, Tae-Gyun
    • Journal of Korea Society of Industrial Information Systems
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    • v.14 no.5
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    • pp.169-185
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    • 2009
  • This study set out to analyze the impacts of convergence products(cell phones, PDAs, IPTV, and portable game consoles) on the consumers' purchase intention and satisfaction. These results of the research model show that usefulness, perceived risk, and communication had significant influences on purchase intention, and usefulness, innovation, perceived risk, and communication on satisfaction. But there were differences according to the product kinds. The results indicate that usefulness, convenience, perceived risk, and communication are the major factors affecting the satisfaction and purchase intention of convergence products and that innovation didn't have much influence on them. And there were small differences among the influential factors according to the kinds of convergence products.

Factors Affecting Marriage Immigrant Women's Satisfaction with Digital Information Change (결혼이주여성의 디지털 정보화 변화 만족도에 영향을 미치는 요인)

  • Jun-Su Kim;Woo-Hong Cho;Young-Eun Jang;Dea-Hun Choi
    • Proceedings of the Korean Society of Computer Information Conference
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    • 2024.01a
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    • pp.207-210
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    • 2024
  • 본 연구의 목적은 결혼 이주 여성의 디지털 정보화 변화 만족도에 미치는 영향을 탐색하는 데 있다. 이를 위해 2022년 실시한 디지털정보격차 실태조사 자료 중 결혼이주여성 응답을 SPSS 25.0 통계프로그램을 활용하여 영향 관계를 분석하였다. 결과, 첫째, 결혼 기간이 정(+)적인 영향을 미쳤다. 둘째, 스마트폰 이용일수가 정(+)적 영향을 미치는 것으로 나타났다. 셋째, 디지털 정보화기기 활용 역량 중 PC 활용 능력은 부(-)적 영향을 미쳤고, 모바일기기 활용 능력은 정(+)적 영향을 미쳤다. 넷째, 디지털 정보활용 역량 중 취미여가에 활용은 결혼 이주 여성의 디지털 정보화 변화 만족도에 정(+)적 영향을 미치는 것으로 나타났다. 다섯째, 디지털 사회자본 중 가교형 사회자본이 정(+)적 영향을 미치는 것으로 나타났다. 여섯째, 디지털 정보화 자기효능감은 결혼 이주 여성의 디지털 정보화 변화 만족도에 정(+)적 영향을 미치는 것으로 나타났다.

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A Survey of the Satisfaction Level of Construction Information System From Users' Viewpoints On Construction Site (현장 사용자 관점에서의 건설 정보시스템 만족도 분석)

  • Yoon, Jeong-Hwan;Yoon, Su-Won;Chin, Sang-Yoon;Kim, Yea-Sang
    • Korean Journal of Construction Engineering and Management
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    • v.7 no.4 s.32
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    • pp.126-136
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    • 2006
  • Most of large construction companies have developed construction information systems and their ultimate goals should be improvement of the management efficiency of the construction projects. In order to make them successful, the systems should be designed to meet system users' needs Therefore purpose of this study is to evaluate the current information management systems from the viewpoint of the system users, especially on-site engineers. Questionnaire surveys and interviews have been conducted for the highly ranked 10 construction companies on four major factors including the functions of the systems and satisfaction level of each function, recognition of the use effect, informatization support. From the surveys results, correlation between the functions of the systems and the others has been statistically analyzed.

A Study of the Precedent Information Search Patterns of On-line Database Users Compared to Non-users have an Effect on User Satisfaction (온라인 데이터베이스 이용자와 비이용자의 선행 정보탐색이 이용자 만족도에 미치는 영향)

  • Koo, Yeen-Bai
    • Journal of the Korean Society for Library and Information Science
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    • v.41 no.1
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    • pp.215-230
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    • 2007
  • The study aims at understanding that the precedent information search Patterns of on-line database users compared to non-users have an effect on user satisfaction. The research team analyzed S college students' library system use patterns to evaluate the efficiency of library information services and systems and therefore to diverse factors to improve user satisfaction. The research showed higher satisfaction from on-line system users than non-users. To satisfy user needs the research recommends more devices access methods to information.

An Empirical Study on Information Service Satisfaction of Shipping Market Reports (해운시황리포트 정보서비스 만족도에 관한 연구)

  • Lee, Seok-Yong
    • Journal of Korea Port Economic Association
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    • v.31 no.4
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    • pp.1-15
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    • 2015
  • During global recessions, such as the 2008 financial crisis, Korean shipping companies have been undergoing a liquidity crisis that is comparably worse than other shipping companies worldwide. One of the reasons behind this repetitive vicious cycle can be the lack of ability to foresee the future by analyzing and understanding the volatile shipping market. Traditionally, in order to assimilate the shipping market, larger Korean shipping companies have been purchasing market reports published by Europe-based research companies and shipping brokers, leading to a digital divide by company size. To resolve this issue, the Maritime Exchange Information Center (MEIC) has been publishing shipping market reports that include essential shipping information such as freight rates by different routes; commodity trends for iron ore, grain, and coal; ship-building trends for new-building, second-hand, and demolition markets; as well as bunker price and port congestion. This research was conducted to analyze the effectiveness of four variables-information usefulness, market reflection, information composition, and latest information-on information satisfaction. If the information satisfaction was found to be adequate, the analysis of actual proof was used to determine if the customers would be willing to purchase MEIC's report when it is chargeable. All the four variables were found to have positive effects on information satisfaction. In particular, latest information was found to directly affect the intention to purchase. Furthermore, high information satisfaction was related to the intention to purchase.

A study on prediction influence factor of Graduate Students inEducation Learning satisfaction, persistence, recommend intention (교육대학원생의 비대면 온라인 강의 만족도, 학습지속의향, 추천 의향에 미치는 예측 요인에관한연구)

  • Kim-Jae Kum
    • Journal of The Korean Association of Information Education
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    • v.26 no.6
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    • pp.517-532
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    • 2022
  • As a result of the this exploratory study the main results show that the factors affecting the satisfaction of non-face-to-face class learning of graduate students in Education were social presence, perceived easy to use, and information service quality. Secondly, the factors affecting the learning persistence were perceived usefulness and social presence, but perceived usefulness's influence was relatively small. Next, it was found that the subjective satisfaction of graduate students of education did not significantly affect their intention to continue learning persistence. Lastly, learning satisfaction and learning persistence had a positive effect on the intention to recommend to others. Through the this empirical analysitics study it demonstrate the factors such as attitudes, feelings, and friendliness toward non-face-to-face online classes perceived by graduate students in Education.

A Study on the Effect of University Online Learning Platform Usability on Course Satisfaction (대학 비대면 강의 플랫폼 이용성이 강의 만족도에 미치는 영향에 관한 연구)

  • Hyun Soo Chae;Jee Yeon Lee
    • Journal of the Korean Society for Library and Information Science
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    • v.58 no.1
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    • pp.225-254
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    • 2024
  • The study aims to understand undergraduates' and graduate students' perceptions and satisfaction with online learning platforms and to verify the relationship between usability factors and satisfaction with online courses. The literature review facilitated the summarization of major factors to be considered in the online learning platform development process and established the research model. The follow-up survey verified the perceptions of university constituents regarding the fulfillment of the university online learning platforms' user interface principles, platforms' usability, satisfaction with platforms, and satisfaction with online courses. Causal relationships between variables were tested and modeled by analyzing survey results. We also confirmed that the same model can be applied to different types of learners and various types of online learning methods. This study is significant in verifying that the fulfillment of the platforms' user interface design principles can affect satisfaction with online courses using the platforms based on learners' evaluation results. We expect that the research model proposed in this study can contribute to the improvement and development of online learning environments in the future.

A Study on the Current Status and Perception of Library Automation Systems for System Improvement (도서관자동화시스템 개선을 위한 현황 및 인식 연구)

  • Byoung-goon An;Youngim Jung;Hyekyong Hwang
    • Journal of Korean Library and Information Science Society
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    • v.55 no.1
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    • pp.263-288
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    • 2024
  • This study aims to analyze the current status of library automation systems and explore future directions for improvement. The study was conducted by surveying librarians at institutions participating in the KESLI and KCUE consortia to investigate the current status and satisfaction with library automation systems, and the current status and awareness of open source-based library automation systems. The study found that most automation systems currently in use in libraries were developed through outsourcing in the 2000s or 2010s, and that more than 50% of respondents were satisfied with the overall library automation system. Overall satisfaction was found to be influenced by satisfaction with the functionality, customer support services and construction and operational management of the system. Most current library automation systems are not based on open source software or cloud services, but the intention to use them in the future is high, with more than 40% of respondents saying they would use them within three years. This study is expected to serve as an important foundation for building an open source-based library automation system in the future.

The Effects of Digital Consumption Trust and Corporate Trust on IT Device and Service Satisfaction

  • Park, Seungbae;Hong, Jaewon
    • Journal of the Korea Society of Computer and Information
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    • v.26 no.1
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    • pp.217-222
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    • 2021
  • Recently, trust in online transactions and corporate trust are most important at the corporate level as social overhead capital in commercial transactions using digital devices such as online, mobile, and SNS platforms. Therefore, this study used data from the Korea Consumer Agency's consumer policy indicators to identify the impact of digital consumption trust and corporate responsibility trust on the satisfaction of information and communication products and services. According to the analysis, trust in digital consumption conditions and responsibility of companies have a positive impact on satisfaction of information and communication devices and satisfaction of information and communication services. In addition, it was found that trust in corporate responsibility has a greater impact on satisfaction of information and communication devices and satisfaction of information and communication services than trust in digital consumption conditions. Theoretical and practical implications for these findings and suggestions for future research were presented.

Consumer Satisfaction and Evaluation of Health Information Sites in the Internet (인터넷 건강정보 사이트 평가와 소비자 만족에 관한 연구)

  • 김민철;권순만
    • Journal of the Korean Society for information Management
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    • v.19 no.3
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    • pp.49-68
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    • 2002
  • The purpose of this paper is to examine the evaluation models of internet sites and to analyze the factors affecting the consumer satisfaction of health information sites in the Internet. Based on the covariance structural model applied to a customer survey, this study shows that among the characteristics of the site. contents has the most significant effect on customer satisfaction, which in turn affects the consumer willingness to recommend the site to others.