• Title/Summary/Keyword: 서비스 교육

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An Exploratory Grounded Theory Study on Content and Structure of Future Education in Smart Home Services (미래 교육 콘텐츠 구성요건에 관한 근거이론연구: 스마트홈서비스 환경을 중심으로)

  • Won, Jong-Seo;Lee, Jung-woo
    • The Journal of the Korea Contents Association
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    • v.18 no.7
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    • pp.432-448
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    • 2018
  • Education will be undergoing major changes with the 4th industrial revolution. As education contents will be important in future smart home service, in-depth interviews were conducted against experts and analyzed by the grounded theory approach. Eleven categories emerged through the analysis. In order for educational content to be utilized in smart home services, value creation (central phenomenon) seems to be most critical with preceding overcome of hamlet syndrome. Diversity of content and connectivity (context) should be ensured, and studies that could enhance user experience (intermediary situations) should be conducted and reflected in the content curation and realtime response (interaction strategy). As a result, it can be inferred that the education content service can be expanded in smart home services while satisfying self-development desire of individuals through these processes. Additional selective coding revealed four immediate need area: self-development, home-improvement, health care, and mindful healing.

A Method of implementing HomeN Education Portal System for TV Internal Service (TV기반의 홈엔 교육포탈시스템 구축방법)

  • Hah YunKyung;Choi Daehyun;Choi Jungho;Kim Jae D.
    • Proceedings of the Korean Information Science Society Conference
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    • 2005.11a
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    • pp.286-288
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    • 2005
  • KT 메가패스를 기반으로 하는 홈엔(HomeN) 미디어 서비스가 신규 서비스 추가 및 UI개선으로 새롭게 개발되었다. 홈엔의 신규 서비스중에 하나인 교육/문화 전문채널 서비스는 고객에게 TV기반의 EOD 온라인서비스를 제공함으로써 편리한 학습환경을 제공하고 홈네트워크 서비스의 활용도 향상에 기여할 수 있을 것이다. 따라서 본고에서는 교육/문화 전문채널 서비스의 유형 및 서비스 정책, 서비스 플랫폼 구성을 소개하고 향후 홈엔 전문채널 서비스의 나아가야할 방향을 조망해보고자 한다.

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A Study on the Influence of Service Quality of Entrepreneurship Education on Academic Self-Efficacy and Learning Commitment (창업교육 서비스품질이 학업적 자기효능감과 학습몰입에 미치는 영향)

  • Kim, Yu Shin;Lee, Chang Young;Sung, Chang Soo
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.14 no.3
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    • pp.85-95
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    • 2019
  • The purpose of this study was to analyze the relationship between the service quality of entrepreneurship education, academic self - efficacy, and learning commitment in college students. The results of the study are summarized as follows. First, the difference of entrepreneurship education with professors of entrepreneurship education has a significant influence on the learning commitment, and the operation of entrepreneurship education has no significant influence. Second, the difference of entrepreneurship education and the operation of entrepreneurship education have a significant effect on academic self - efficacy, while the entrepreneurship professional instructor has no significant influence. Third, academic self - efficacy has a significant effect on learning commitment. Fourth, in the relationship between the service quality of entrepreneurship education and learning commitment, the academic self-efficiency was found to have a mediated effect.

Analysis on Inquiries of Secondary-level Online Educational Programs in Korea (중등 온라인 교육에서의 민원에 관한 연구 - 누가 무엇을 왜 묻는가?)

  • Chang, Hyeseung Maria;Lee, Eunjoo
    • Journal of The Korean Association of Information Education
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    • v.24 no.4
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    • pp.369-378
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    • 2020
  • This paper examines inquiries generated in three different online educational programs in Korea at the secondary educational level. Data covers 12,023 inquiries recorded during the first semester of 2019 and the compared groups among three programs are divided by four criteria: its type, period, inquirer, and the way of response. Statistical comparisons using Chi-square test suggest that there are significant differences in frequency rates of inquiries among three programs. First, 'Program A' has more inquiries by student themselves, mostly in the middle of the semester about the contents. Second, inquiries are more frequent for 'Program B' by the coordinating teachers about system-related or evaluation-related questions, either at the beginning or the end of the semester. Third, in the case of 'Program C', parents of health-impaired students are the main inquirers who ask admin-related questions at the beginning of the semester. With respect to the way of response to inquiries, more than 95% of inquiries are answered immediately for all three programs. These quantitative findings are also supported qualitatively, by face-to-face interviews with operators of the three programs. Results of this paper can be used for educational practitioners and experts when they design and operate the customized online educational programs with different purposes and different target-students in the future.

A Study on the Activation Method for Parents' Participation in School Education through Educational Information (교육정보화를 통한 학부모 학교교육 참여 촉진방안 연구)

  • Yu, Jeong-Su;Baek, Hyeon-Gi
    • Journal of The Korean Association of Information Education
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    • v.13 no.4
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    • pp.433-441
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    • 2009
  • In this research, we are looking for new ways to parents' participation in the school education through the educational information. The qualitative research about this research is not at all state. We use the method of study based on the grounded theory. The case analysis object is a outstanding school of the educational information in 2007, ten excellent schools of the cyber home service, two research schools 2 and two schools of research for NEIS. The parents make the learning check on situation of the students and communicate with school through the cyber home learning service and NIES. Also, It is bringing parents around the school closer through the SMS service and is communication path out of time and space. We make the things that make communications work through it. We know it is building trust with the parent and school.

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A Study on Education Contents Model in Smart Education Environments (스마트 교육 환경기반 교육콘텐츠 모형 연구)

  • Lee, Young-Geun
    • Proceedings of the Korean Information Science Society Conference
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    • 2012.06a
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    • pp.137-139
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    • 2012
  • 최근 교육분야에서 주목을 받고 있는 스마트 교육에 있어 다양한 연구 및 서비스가 진행되고 있다. 급변하는 정보통신기술에 따라 교육환경도 빠르게 변해 가고 있으며, 교육효과 측면에서 고려해야 할 요소가 많아지고 있다. 본 논문에서는 스마트 교육 개념 및 현황을 파악하고 스마트 교육콘텐츠 모형을 제안한다. 제안된 교육콘텐츠 모형은 향 후 스마트 교육서비스가 교육성과 측면에서 활성화 되는데 고려할 수 있을 것이다.

A Suggestion on Instruction Service Quality Assessment Tool (강의 서비스품질 측정도구 제안)

  • Choi Kyoung-Ho;Lee Seung-Joo
    • The Korean Journal of Applied Statistics
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    • v.18 no.2
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    • pp.487-497
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    • 2005
  • The instruction assessment, which can be a tool to realize a class of high quality, evaluates instruction system and process. The result data of the instruction assessment is analysed and used to reorganize lecture contents or to improve teaching method. It enhances qualitative level of university education. The goal of the instruction assessment is to be a tool that provides high qualitative education to raise students' satisfaction. It is important to improve education service quality through instruction assessment as a useful tool for measuring service quality. The suggestion of valid tool for improving instruction service quality is described in this paper.

The Convergence Study on the Factors Influencing Quality of Education Service on the Satisfaction and Performance of the Course at the Beauty Academy (미용학원의 교육 서비스 품질이 수강 만족도와 교육성과에 미치는 영향요인에 관한 융합연구)

  • Yang, Chae-Yun;Jeon, Youn-Sug
    • Journal of the Korea Convergence Society
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    • v.11 no.9
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    • pp.261-266
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    • 2020
  • The purpose of the Convergence study is to analyze the impact of students' satisfaction and educational performance through research on overall educational service quality factors for beauty academies. The subjects of the study were conducted from March 29 to April 12, 2020 for those in their 10s and 40s attending beauty academies in Seoul, Gyeonggi-do and Incheon, and 377 surveys were analyzed and used for research. Multiple regression analysis was performed using the SPSSWIN 21.0 program for research purposes. As a result of the study, the higher the level of empathy, reliability, responsiveness, type, and certainty of educational service quality, the higher the satisfaction level of the class. The higher the satisfaction level, the higher the educational performance. Based on these research results, measures to improve the quality of education services that can enhance the satisfaction and educational performance of beauty academies should be improved by diversifying educational methods and contents and enhancing the quality of education and service expertise. The expertise of education should be strengthened to improve competitiveness. Therefore, follow-up research is needed to develop various programs to enhance future course satisfaction and educational performance and to develop education methods to enhance the quality of beauty education services.

Development of Service Monitoring and Fault-management System in WBI Environment (WBI 환경에서의 서비스 모니터링 및 장애관리 시스템 구현)

  • Choi, Yong S.
    • The Journal of Korean Association of Computer Education
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    • v.8 no.5
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    • pp.119-128
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    • 2005
  • As the number and diversity of educational services increases rapidly on the Internet, we are faced with some service availability problems including persistent service monitoring and fault tolerancy. In this paper, we implemented a service monitoring & fault management system to enhance this availability and reduce administration cost of WBI system. In order to validate our system, we also illustrated an effective real-time monitoring and automatic fault announcement & recovery from our experiences in a real world WBI environment.

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Effect of Service Factors in Distance Education on Customer Satisfaction and Customer Loyalty Impacts: Focusing on Employment Opportunities (원격교육 서비스요인이 고객만족과 고객충성도에 미치는 영향: 취업 준비생을 중심으로)

  • Park, Kwang Rok;Heo, Chul Moo
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.14 no.4
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    • pp.101-111
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    • 2019
  • In distance learning, quality of service is an important part of improving customer satisfaction and customer loyalty. However, in verifying the effectiveness of remote education service quality, it has been researched based on fragmentary effects on remote education service quality, and the effect study on the specific target is insufficient. In this study, the effects of remote education service factors on customer satisfaction and customer loyalty were analyzed in the previous study and among job seekers. The survey was conducted from March 2019 and 258 samples of job seekers who experienced remote education were used for empirical analysis. As a result of the analysis, typology, problem solving, interaction, information serviceability, and convenience had a positive effect on customer satisfaction, and satisfaction had a significant influence on customer loyalty. In addition, it was analyzed that characterization, problem-solving, interaction, information serviceability, convenience and customer loyalty were affected in the verification of the mediated effects of satisfaction. In response, the implications of this study were derived from practical research on customer satisfaction and loyalty of educational companies related to eduTech, where education and ICT (Information Communication Technology) were integrated during the 4th Industrial Revolution, which suggested that the quality of a company's remote education service affected customer satisfaction and customer loyalty to entrepreneurs and marketers in the education company's start-up and marketing process. Further, further research will be needed in other areas as well as in the areas of employment education to verify the importance of service quality and assess the various effects.