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http://dx.doi.org/10.15207/JKCS.2020.11.9.261

The Convergence Study on the Factors Influencing Quality of Education Service on the Satisfaction and Performance of the Course at the Beauty Academy  

Yang, Chae-Yun (Graduate School of Education, Sungkyul University)
Jeon, Youn-Sug (Department of Beauty Design, Sungkyul University)
Publication Information
Journal of the Korea Convergence Society / v.11, no.9, 2020 , pp. 261-266 More about this Journal
Abstract
The purpose of the Convergence study is to analyze the impact of students' satisfaction and educational performance through research on overall educational service quality factors for beauty academies. The subjects of the study were conducted from March 29 to April 12, 2020 for those in their 10s and 40s attending beauty academies in Seoul, Gyeonggi-do and Incheon, and 377 surveys were analyzed and used for research. Multiple regression analysis was performed using the SPSSWIN 21.0 program for research purposes. As a result of the study, the higher the level of empathy, reliability, responsiveness, type, and certainty of educational service quality, the higher the satisfaction level of the class. The higher the satisfaction level, the higher the educational performance. Based on these research results, measures to improve the quality of education services that can enhance the satisfaction and educational performance of beauty academies should be improved by diversifying educational methods and contents and enhancing the quality of education and service expertise. The expertise of education should be strengthened to improve competitiveness. Therefore, follow-up research is needed to develop various programs to enhance future course satisfaction and educational performance and to develop education methods to enhance the quality of beauty education services.
Keywords
Beauty academy; Teaching satisfaction; Result of education; Education service; Educational quality;
Citations & Related Records
Times Cited By KSCI : 2  (Citation Analysis)
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