• Journal of Digital Convergence
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• v.17 no.9
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• pp.321-326
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• 2019

This study examines how to realize citizen participation for public service design development. Firstly, after understanding the background of public service development process improvement, the concept of public service design and citizen participation, the summary of how to realize citizen participation for public service design development centered on the Participatory Public Service Design Group. The study found that in order to realize citizen participation, the citizen directly participated in the public service design development process, and it was important to adopt a citizen participation-oriented process and methodology based on service design.

• Journal of the Korean Society for Library and Information Science
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• v.48 no.3
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• pp.265-280
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• 2014

In this study, the service image of the public library was investigated to the users of the public library, and basic data to improve the service image of the public library was also analyzed. In order to analyze public library service image, survey was conducted to 143 users of regional central library in Daejeon Metropolitan City. The results are as followed. First, reliability and publicity was the most highly rated and service satisfaction was the least highly rated. Second, when it was expressed with service quality image, there was no large difference. Third, reliability-providing useful information, publicity-fair treatment, and tangibles-convenient facility had positive images. On the other hand, access-good traffic condition, responsiveness-providing prompt new information, and tangibles-comfortable facility had negative images. Fourth, higher age group had lower mean value from teens to sixties.

• Journal of Digital Convergence
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• v.17 no.11
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• pp.531-536
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• 2019

The Ministry of the Interior and Safety amends the enforcement ordinance of the public service design method and applies it to the project tasks of each institution and cases of social problem solving and public service innovation are increasing according to service design methodology. This study is to develop the $360^{\circ}$ VR content element in order to deliver the understanding and effective improvement of the service to the consumers in the process of problem discovery and the prototype that visualize the key solution according to the service design methodology. By applying it to the actual public service design project, it was possible to predict the result with high satisfaction after improvement. This paper is meaningful in that it proposes new approach and empirical value to consumers and contribute to the improvement of the service design process as a convergence study on the future service design using the $360^{\circ}$ VR prototype.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.12 no.10
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• pp.1723-1730
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• 2008

The national IT outsourcing is actively achieved centering around the manufacturing enterprise and financial institution. The If outsourcing of the public institution is generalized. The IT development and operation management task are the field in which first an outsourcing is introduced due to a factor including the technological change, the efper increase in demand, and etc. Particularly, the core business of the public institution is the public service. Therefore, the core business of the public institution can concentrate on the core business and by drastically outsourcing the etc task ran improve an efficiency. Therefore, as to the IT outsourcing, the innovative method that can enhance the quality of the public service can become. In this paper, We analyze how the Supply Administration introducing the service level agreement (SLA: Service Level Agreement) and the problem that the Samsung SDS is faced with were solved. And the practical affairs guide-line for managing elements which can minimize trial and error and successfully implement the IT outsourcing is presented.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2006.05a
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• pp.319-323
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• 2006

공공정보의 온라인서비스는 이제 공공기관이 일방적으로 제공하는 민원서비스의 하나에서 탈피하여 시민이 가장 많이 방문하는 최대의 대 시민 접점공간이 되어버렸다. 시민들의 온라인을 통한 서비스 수준은 기관이 보유한 대안보다 훨씬 복잡하고 다양하다고 할 수 있다. 바야흐로 u-City 시대, 정보문명 속에서 더욱 다양해신 시민들의 Life Style, 더욱 많아진 정보전달 수단들, 이 모든 생활환경에 맞는 공공기관의 온라인서비스 방법에 대한 문제점과 대안을 제시하였다.

• Journal of the Korean Society for Library and Information Science
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• v.56 no.1
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• pp.277-296
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• 2022

Despite the characteristics of public data with various potentials, few studies have been conducted on general users who lack an understanding of data as well as on expansion of the service uses. This study examined which digital-service-quality factors affect the intention to continue using public data services based on the expectation confirmation theory. As a result of the analysis, satisfaction partially mediated between expectation agreement and continued use intention for understandability and efficiency, which were combined as one factor, and completely mediated the relationship between perceived usefulness expectation agreement and continued use intention. It can be seen that the more the understanding and usefulness of the information provided by the service is satisfied, the higher the willingness to use it. Accordingly, it suggested adding an electronic bookmark function and the provision of online community for users to improve the overall quality of services. This study is significant in that it provided evidence on which part to focus on when designing electronic services from the point of view of general users.

• Journal of Information Management
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• v.43 no.2
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• pp.133-150
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• 2012

This study showed the activation of public library services utilizing twitter. Top five American public library twitter's 1,373 tweets collected, analyzed by content types and examined applicability into public library services. Based on the results, it suggested that public library services can be activated by auto-tweeting informations within home page, re-tweeting of timely informations, generating HASH tag, using diverse social medias, active re-tweeting/replying, and utilizing twitter programs such as twit-bot. Finally, the study proposed that evaluations about twitter services such as satisfaction survey should be carried out.

• Journal of the Korean Society for Library and Information Science
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• v.51 no.3
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• pp.247-263
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• 2017

This study attempts to suggest effective strategies for public library services for multicultural polpulation in Busan metro area. Emphasis was put on the perceived problems and strategies of librarians who are in charge of multicultural services in three public libraries in Busan. Specifically, this study surveys major issues, problems, and solutions related to serving multicultural population in public libraries. For this, the study collected data from qualitative interviews with informants and analyzed contents. It is expected that the results of the study will provide multicultural agencies with primary data to restructure the service programs for immigrants in Korean public libraries.

• Journal of Korean Library and Information Science Society
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• v.54 no.4
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• pp.255-279
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• 2023

The purpose of this study is to derive implications through a comparison of the current status of catalog enriched content services provision in U.S. public libraries and domestic public libraries. In addition, we are seeking ways to improve the catalog enriched content services for domestic public libraries in the future. From early September to mid-October 2023, specific books were searched on public library websites in the U.S. and Korea, and the functions of the enriched content services shown in the search results were compared. The results are as follows: First, domestic public library enriched content services require a separate company to develop and provide an enriched content services solution. Second, the enriched content services platform must discover domestic information sources that can be utilized in the areas of book-centered, book recommendation, and community engagement. Third, it is necessary to develop enriched content using public data such as the Library Information Naru. Fourth, each integrated library must that data generated from local community engagement services can be utilized as an enriced content service.

• Information Systems Review
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• v.13 no.3
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• pp.83-97
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• 2011

CRM (Customer relationship management) has become increasingly relevant in the public sector as citizens have become accustomed to high levels of service in private sectors. Public sectors have begun to emphasize on their customers and customer service quality. Thus to improve the service quality in citizens, public sectors conduct several types of surveys to analyze customer satisfaction and employee satisfaction on their product/services. Most of the public sector organizations, however, are reluctant to conduct the total survey targeting the whole teams and analyze the relationship among types of surveys because of the limitation of budget and time. In this paper, we propose the methodology to analyze the relationship of customer satisfaction index, employee satisfaction index and KPI achievement of whole teams and a framework which identifies key action initiatives and builds KPI.