Browse > Article
http://dx.doi.org/10.14400/JDC.2019.17.9.321

A Study on Public Service Design Based on Citizen Participation -Focused on Participatory Public Service Design Group-  

Baek, Su-Hyun (Division of Consulting, Kumoh National Institute of Technology)
Kim, Sun-Ah (Division of Industrial Engineering, Kumoh National Institute of Technology)
Publication Information
Journal of Digital Convergence / v.17, no.9, 2019 , pp. 321-326 More about this Journal
Abstract
This study examines how to realize citizen participation for public service design development. Firstly, after understanding the background of public service development process improvement, the concept of public service design and citizen participation, the summary of how to realize citizen participation for public service design development centered on the Participatory Public Service Design Group. The study found that in order to realize citizen participation, the citizen directly participated in the public service design development process, and it was important to adopt a citizen participation-oriented process and methodology based on service design.
Keywords
Public service; Design; Citizen; Participation; Communication;
Citations & Related Records
Times Cited By KSCI : 4  (Citation Analysis)
연도 인용수 순위
1 M. Muresan. (2010). E-governance-A challenge for the regional sustainable development in Romania. EGOV'10 Proceedings of the 9th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2010 (238-250). Lausanne: Switzerland. ACM Digital Library.
2 OECD. (2017). Government at a Glance 2017 Highlights. OECD iLibrary. https://www.oecd-ilibrary.org
3 World Bank Group. (2016). Open Government Impact & Outcomes-Mapping the Landscape of Ongoing Research..[Brochure]. Washington,D.C: World Bank Group Publication.
4 J. W. Lee, B. J. Kim, S. J. Park, S. B. Park & K. T. Oh. (2018). Proposing a Value-Based Digital Government Model: Toward Broadening Sustainability and Public Participation. Sustainability, 10(9), 3078-3091.   DOI
5 Ministry of the Interior and Safety. (2017). The Manual of Participatory Public Service Design Group 2017. Seoul: mysc.
6 World Government Summit, OECD, OPSI & MBRCGI. (2018).Embracing Innovation in Government Global Trends 2018. [Brochure]. Cambridge, England: OPSI
7 The National Law Information Center, http://www.law.go.kr
8 http://www.fnnews.com/news/201704171054447530
9 United Kingdom Design Council.(2013). Design for Public Good. London: Design Council.
10 Ernst & Young. (2017). Public sector innovation; From ideas to actions.[Brochure]. London, UK: Ernst & Young LLP.
11 J. Badereau. C. Jullian, & R. Lemardeley. (2017). Accelerating Open Innovation in the Public Sector.[Brochure]. Amsterdam: Bearing Point.
12 K. C. Desouza. (2013). Implementing Open Innovation in the Public Sector: The Case of Challenge.gov. Public Administration Review, 73(6), 882-890. DOI: 10.1111/puar.12141   DOI
13 J. H. Jeong, S. Y. Lim & H. J. Kang. (2018). A Study on the Activation Plan for the Participation in Citizen Participation Education by Types of Lifelong Education Participation : Focusing on Chungcheongnam-do. The Journal of the Korea Convergence Society, 9(1), 331-340.   DOI
14 S. K. Babooa. (2008). Public Participation in the Making and Implementation of Policy in Mauritius with Reference to Port Louis' Local Government. Doctoral dissertation. University of South Africa, Pretoria.
15 F. Lisk. (1985). Popular Participation in Planning for Basic Needs: Concepts, Methods and Practices. Aldershot, UK: Gower.
16 Y. M. Kim. (2014). A Study on plan for promoting innovation and utilization of information sharing. The Journal of Digital Convergence, 12(4), 43-49.   DOI
17 W. Fox, I. H. Meyer. (1995). Public Administration Dictionary. Claremont : Juta & Co Ltd.
18 Langton, Stuart. (1978). Citizen participation in America-Essays on the State of the Art. Lanham, Maryland : Lexington Books.
19 P. H. Kang et al. (2015). An Empirical Study on Improvement of Participatory Policy and Demonstration of Participatory Public Service Design Group through Appilcation of Service.
20 B. Marger et al.(2016). Service Design Impact Report-Public Sector. Cologne: Service Design Network.
21 H. J. Kim & K. Nah. (2018). A Study on the Change of Design Terms in Multimedia Age. The Journal of Digital Convergence, 16(2), 361-366.   DOI
22 S. E. E. (2013). Policy Booklet 7-An Overview of Service Design for the Private and Public Sectors. Cardiff :Design Wales.
23 D. J. Fiorino. (1990). Citizen Participation and Environmental Risk: A Survey of Institutional Mechanisms. Science, Technology, & Human
24 M. U. Lee & K. H. Jeong. (2019). A study on the Typology and Determinants for Changes in the Social Participation of Middle-aged and Older Population. The Journal of the Korea Convergence Society, 10(7), 243-239.   DOI