• Title/Summary/Keyword: satisfacton

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Determinants of Tourist Satisfaction Process - Focused on the Everland Visitors- (주제공원 방문자 만족의 결정경로와 요인- 에버랜드 방문자를 중심으로 -)

  • 박창규;엄서호
    • Journal of the Korean Institute of Landscape Architecture
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    • v.26 no.3
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    • pp.213-224
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    • 1998
  • Theoretically and practically, it is very important to understand the way which tourist satisfaction is operated. The purpose of this study is to identify interaction among the determinants of tourist satisfacton process. A model of tourist satisfactioin process is developed based based on the confirmation / disconfirmation which is originated from consumer behavior literature. Three elements of the model include 'expectation','performance', and 'discrepancy between expectation and performance'. 340 questionnaires were delivered to find Everland visitors' perceptions of the determinants of tourist satisfaction. LISREL 8.14 was used to analyze the interaction among the determinants. The results are as follows : 1) 'expectation' has indirect effect on tourist satisfaction while 'performance' and 'discrepancy' has direct effect on the tourist satisfaction, 2) two precedent variables such as 'expectation' and 'performance' have indirect effect on the satisfaction through 'discrepancy',3) among the three determinants it is found that 'performance' is the most effective determinant of tourist satifaction, and 4) the model which was composed from the aspect of 'travel cost' was more effective to describing tourist satisfacton rather that from the aspect of 'service quality'.

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The Impacts of managerial Behavior on the Satisfacton with Management (가정관리행동이 관리만족도에 미치는 영향)

  • Lee, Yon-Suk;Too, Kyong-Ja
    • Journal of Families and Better Life
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    • v.10 no.1 s.19
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    • pp.43-51
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    • 1992
  • The purpose of this study was to investigate the impacts of managerial behaviors on the satisfaction with management. The data were collected by means of questionnaire distributed to a stratified sample of 560 housewives in Seoul. The questionnaire consisted of 107 items was developed by the researchers. Frequency, percentile, mean, and stepwise multiple regression were used to analyze the data. The results of stepwise multiple regression analyses indicate that the wives who had more reality in planning and higher standards tended to more satisfy with managerial behaviors. The elements of inplementing such as facilitating conditions and checking behaviors were positively related with managerial satisfaction. The recommendations for the ways to increase satisfaction with management and future research were suggested.

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Family support system and life satisfaction of the elderly : exploring a causal model (노인의 생활만족도 향상을 위한 기초연구 - 가족부양체계를 중심으로 한 인과모형의 검증 -)

  • 박성연
    • Journal of the Korean Home Economics Association
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    • v.23 no.1
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    • pp.71-85
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    • 1985
  • The study attempts to explore factors which affect life satisfaction of the elderly, and thereby to identify the most efficient strategy to enhance their happiness and satisfaction with life by means of a family support system. Previous research suggests that the family is the main origin from which emotional and ecionomic satisfacton of the aged evolves, and satisfaction is facilitated by societal assistance for the family to financially support old persons. These theoretical antecedents are incorporated into a causal model for empirical verificatio. To this end, interviews were conducted in Seoul with 300 individuals who are 60 years old or over. The major findings of this study support the theoretical assertions of previous studies. They are summarized as follows : 1. Family solidarity is highly correlated with life satisfaction of the elderly. 2. Family solidarity is raised by the intensity of their social association, satisfaction with housing, and financial resources. 3. Eduation, income and marital status as exogenous variables do not directly affect life satisfaction and family solidarity, despite their strong overall correlation. Casual effects of each variable are linked to family solidarity and then to life satisfaction through a family support system for the elderly.

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A Study about Living together or not with the Mothers (Mothers-in-law/Mothers) and the Life Satisfaction of employed Wives (모(시.천정)와의 동거여부와 취업주부의 생활만족도에 미치는 영향)

  • 하경란
    • Journal of Families and Better Life
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    • v.15 no.4
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    • pp.301-314
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    • 1997
  • The purpose of this study is to analyze difference of life satisfaction of employed wives by living with mother-in-law or mothers. Life satisfaction of employed wives are measured by marital satisfaction the satisfaction of used time and role performamce and financial satisfaction. For this study 449 employed wives in Tajean are the subjects of survey. The main results were as follows; 1. The degree of life satisfaction of employed wives indicated more than middle level(M=3.44) While the degree of satisfaction in marital satisfaction indicated high the degree of satsifaction in the used time and role performance indicated low 2. On the whole the influential valiables on the marital satisfacton of employed wives were found in the following oreders; wife's and husband's educationa level job and income. 3. There were a non-significant difference in the life satisfaction of employed wives between living with mothers or not. But the differences between living with mothers-in-low an mothers were significant in the satisfaction of used time and role performance.

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The Determinants of Theme Park Users' Satisfaction; Everland (주제공원 이용자 만족의 결정인자에 관한 연구 - 에버랜드를 중심으로 -)

    • Journal of the Korean Institute of Landscape Architecture
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    • v.26 no.3
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    • pp.189-198
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    • 1998
  • This study explored the effects of expectatioin, performance, and disconfirmatoni on satisfaction of theme park users. Everland was chosen as the study area, and 260 users were selected by the nonprobability sampling. In expectation disconfirmation paradigm, expectation should be measured before purchase, and performance, disconfirmation and satisfaction should be measured after purchase. An entrance survey was done to measure expectation, and an exit survey to measure performance, disconfirmation, and satisfaction. Maximum likelihood method was used to estimate structural equation model by the LISREL 7.2. Performance had the most significant effect on satisfaction among three variables. The satisfaction of theme park users depends largely on it, therefore, the consideration of visitors' performance should e essential for managers.

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The Influence of Additional Marketing-Mix on Customer's Overall Satisfacton in Family Restaurant (패밀리레스토랑의 추가마케팅믹스가 고객의 전반적인 만족도에 미치는 영향)

  • Kim, Mi-Yon;Yoon, Tae-Hwan
    • Journal of the Korean Society of Food Culture
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    • v.22 no.5
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    • pp.575-581
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    • 2007
  • The purpose of this study was to investigate the influence of additional marketing mix on overall satisfaction of customers at family restaurants in Seoul and Kyongki-province. In this research frequency analysis, reliability analysis, factor analysis, multiple-regression analysis were employed to analyze the data. Additional marketing mix were divided into 3 factors. Employee(${\beta}=0.352$, t(p)=7.221(0.000) had the most positive impact on overall satisfaction. And physical evidence(0.160, t(p)=3.271(0.001) and process(${\beta}=0.114$, t(p)=2.338(0.020) influenced positively(+) in order. As a result, all factors of additional marketing mix influenced significantly overall satisfaction of customers. These additional marketing mix are regarded as effective marketing tactic to reduce intangibility of food-service business. Therefore restaurant company needs to manage additional marketing mix sufficiently to maintain of customers' satisfaction at family restaurants.

An Analysis of Differences on External Reference Price-ending and Consumer Satisfaction in Menu Products (메뉴 상품의 외적 준거 가격 끝수와 소비자 만족의 차이 분석)

  • Na, Tae-Kyun;Kim, Jang-Eix
    • Culinary science and hospitality research
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    • v.13 no.2
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    • pp.123-135
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    • 2007
  • This study intended to determine how price-ending types used for menu products affected consumers' price evaluation and value perception and such behavioral intentions as purchase intention and search intention. The collected data went through statistical processing, including frequency analysis, factor analysis, T-test and ANOVA using an $SPSS/PC^+$ 12.0 statistical package. The results can be summarized as follows: First, as for differences in internal reference price by ending, internal reference price was lower if menu ending was an odd number than it was an even number, which indicates that consumers tend to consider the price of the menu products to be lower if the ending of menu products is an odd number. Second, menu price-ending was found to have significant differences on consumers' purchase intention, search intention, and value perception. But the results of two-way ANOVA showed that price ending by restaurant types had no effect on consumers' search intention and restaurant type. This study suggested a desirable external reference price-ending type for menu products as one of sales promotion strategies to menu products planners and drew up a concrete plan to determine which price-ending type is useful by consumers' personal properties.

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The Impact of the Personality on the Adjustment in Mid-Life (성격특성에 따른 중년기의 적응에 관한 연구 -성역할 정체감과 내외통제적 성격을 중심으로-)

  • Kim, Hyun-Wha;Cho, Byung-Eun
    • Journal of Families and Better Life
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    • v.10 no.1 s.19
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    • pp.207-228
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    • 1992
  • This study investigated the relationship between personality characteristics of individual and adjustment in the mid-life. The subjects of the study consisted of 374 married persons(185 men and 189 women) who live in Seoul and are 40 to 50 years old and whose last child is in middle school. Bem's short form BSRI, Rotter(1966)'s Internal-External Scale and Hayes & Stinnett(1977)'s MYLSS were used as measurements tools. The major results of the study were summarized as follows ; 1) While sex-role identity of middle aged men appeared in the follwing order ; Androgynous, masculine, undifferentiated, feminine, sec-role identity of middle aged women appeared in the following order ; Undifferentiated, androgynous, feminine, masculine. Both men and women had the moderate scores on the locus of control. The middle aged expressed a moderate level of life satisfaction with middle aged men reporting significantly a higher life satisfaction than did women. 2) Socio-demographic variables such as age, education, occuption and income have turned out to be significant on the life satisfaction of middle aged men. As for the life satisfacton of middle aged women, age, education, husband's occuption and religon had significant influences However, employment status of women, family structure, marital duration, number of child, status of last child, status of first child had no significant influences on Mid-life satisfaction. 3) Mid-life satisfaction of men and women was influenced significantly by sex-role identity and internal-external locus of control. Those men described as masculine and those women androgynous in the sex-role identity had the highest life satisfaction. On the other hand those of undifferentiated in the sex-role identity had the lowest life satisfaction. High levels of internal control were associated with high levels of life satisfaction. 4) The variables affecting the life satisfaction of middle aged men and women were education, income, sex-role identity, internal control. These 4 variables explained 27% of the life satisfaction of middle aged men and 24% of the life satisfaction of middle aged women.

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A study on Medical servicer satisfaction of Emergency Department patient (응급실 내원자의 의료서비스 만족에 관한 연구)

  • Kwon, Seon Suk;Yoo, In Soo;Jung, Ha Sook
    • The Korean Journal of Emergency Medical Services
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    • v.1 no.1
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    • pp.42-53
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    • 1997
  • To offer basic data about the influential factors on patient's Satisfaction level for emergency medical services the authors were performed this study in 60 patients visited to emergency room of third stage general hospital in Taejeon city. Data were collected through interview with patients by using a 15 items' questionaire according to care subscale, teaching subscale of Likert's five stage quantitative scale and the tools developed by Barbara Davis. The data were analyzed by using the SPSS/PC computerized program for mean, standard deviation, percentage, ANOVA, t-test, and pearson correlation. The results are as followings ; 1. Satisfaction of emergency medical service were showed in care area, but not showed in teaching and total area 2. Satisfaction of sociodemographic characteristics were a statistically significant difference only marriage, that were the higher in marriaged than single(P<.0.05). 3. In the emergency situation characteristics the satisfaction accordings to the visit cause were lower in accident than disease group, the reason of hospital selection were in order trust, introduction group, distance, traffic, kinds, and score of satisfaction were showed each of 43.47, 51.27(P<.001), the transportation vehicle was the 119, hospital ambulance group. but were not a satistically significant difference. 4. The negative correlation was observed between satisfaction and the length of stay at ER and the longer length of stay at ER was showed the lower satisfaction. But the positive correlation was observed between satisfacton and the arrival time, patients who arrived ER from 6:00P.M. to midnight were more satisfied than patients who arrived other time. 5. The length of stay at ER was significantly different according to the reason of hospital selection, the reason of ER selection, the visitant cause and hopital decisioner. Especially the length of stay was much longer in accident group and unconscious group.

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The Effect of Major satisfaction, Parents' career support on the Behavior of career preparation among University students (대학생의 전공만족도와 부모의 진로지지가 진로준비행동에 미치는 영향)

  • Kim, Hey-Kyoung
    • Journal of the Korean Applied Science and Technology
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    • v.38 no.3
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    • pp.708-719
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    • 2021
  • The purpose of this study was to investigate the effect of the major satisfaction and parents' career support on the behavior of career preparation among university students and to presents basic data for making active the behavior of career preparation. A survey was held to the university students in Seoul and Chungcheong cities from April 15 to May 14, 2021 195 copies were in the final analysis for data analysis, t-test, ANOVA, Pearson's Correlation Coefficient and Multiple regression was used. As a result, the factors of affecting on the behavior of career preparation were followed by Economic level, Major category, Motivation of the major, Grade, the major satisfaction and parents' career support. The multiple regression explanatory power was 50.5percent of the total changes in the behavior of career preparation. Therefore, this study could be used as a basic data for the development of education programs through increase the major satisfacton and enhance parents career support in order to the active behavior of career preparation.