• 제목/요약/키워드: public service facilities

검색결과 647건 처리시간 0.023초

공공서비스 시설에 대한 사용자 요구도 및 만족도 분석 -구민회관을 중심으로- (User expectation and satisfaction toward public service facilities)

  • 이소영;이진영;강동원
    • 한국주거학회:학술대회논문집
    • /
    • 한국주거학회 2008년도 춘계학술발표대회 논문집
    • /
    • pp.376-381
    • /
    • 2008
  • Among various service characteristics, the physical environment is one of important contributors to service quality. In public service buildings, public community facilities serve as arena for education, social interaction, leisure, health activities for community districts. The purpose of this study is to investigate the physical state of public community facilities and expectations of users toward physical environment and service aspects. Site visits to four public community facilities and survey method were conducted for this study. One hundred ninety two questionnaires were analyzed. It is found that the majority of users are housewives and live near the community facilities. In order to provide more equal benefits and service to the public, it is suggested that smaller facilities should be provided in several sites instead of providing a large complex community facility to one area. Facility users indicated larger gaps between expectation and current state of the facilities regarding lack of storage, noise and ease to use. In general, physical characteristics should be more improved than employee's attitude and service behavior, which result in service quality.

  • PDF

공공서비스시설로서의 구민회관에 대한 사용자 이용현황과 요구도 및 만족도 분석 (Analysis on User Expectation and Satisfaction Toward Public Community Centers and the State of Use as Public Service Facilities)

  • 이소영;이진영
    • 한국주거학회논문집
    • /
    • 제19권4호
    • /
    • pp.31-39
    • /
    • 2008
  • The physical environment is one of several service characteristics that are important contributors to service quality. As far as public service buildings, public community facilities serve as arenas for education, social interaction, leisure, and health activities for community districts. The purpose of this study was to investigate the physical state of public community facilities and use of public community facilities in Seoul and Suwon and to identify expectations of users toward the physical environment and service aspects. Site visits to four public community facilities were conducted and surveys were distributed for this study, with one hundred ninety two questionnaires analyzed. Results suggest that in order to provide more equal benefits and service to the public, cities should provide several smaller instead of one large complex community facility. Additionally, facility users indicated large gaps between their expectations and the current state of facilities due to lack of storage, noise and difficulty of use. In general, physical characteristics should be improved rather than employee's attitudes and service behaviors, resulting in greater service quality.

공공서비스시설에서의 시설성능 요인에 대한 탐색적 연구 (Exploratory approach to measuring facility performance in public service facilities)

  • 이소영;신희용
    • 한국주거학회:학술대회논문집
    • /
    • 한국주거학회 2009년 춘계학술발표대회 논문집
    • /
    • pp.284-287
    • /
    • 2009
  • In order to plan and manage public facilities effectively and efficiently, it is necessary to diagnose the current status of facilities and decide the objective features. Performance measurement is to provide managers with the information they need to measure competitive advantages. This paper discusses public facility performance in order to establish the conceptual framework for performance measurement for public facilities. In order to develop the measurement of public facility performance, a pilot study was conducted with facilities managers of facilities management corporation of public districts in Seoul. We investigated how public facilities management teams have assessed their performance and collected data regarding financial aspects, service aspects, community aspects, and building aspects. There is no standard format to measure facility performance since building sizes, programs, community needs widely differ. However, it is necessary to have a more consistent system to measure facility performance. In addition, each public municipal district needs to empower each district facilities management corporation to participate in managerial decisions and budget control.

  • PDF

공공서비스 시설 중 (혐오시설)의 기피 현상 해결을 위한 해양 플로팅 건축 적용방안 연구 (A Study on the Way to Apply Oceanic Floating architecture for resolve to evading Unpleasant Facilities : focused on Public Service Facilities)

  • 이승영;류수훈
    • 한국디지털건축인테리어학회논문집
    • /
    • 제11권3호
    • /
    • pp.43-51
    • /
    • 2011
  • Currently the locations of Unpleasant Facilities, especially surrounding the site selections, have been causing conflicts among the national government, many local governments and local residents. These Unpleasant Facilities must be necessary facilities for people's modern cultural lives, but there is no obvious solution that will make us all pleasant for the locations of them until now. In this study, we'll focused on applying the Floating architecture, one of the variety of marine structures, as an alternative location of Public service facilities accommodating Unpleasant Facilities which are classified as public service facilities. Of course, there should be beforehand studies in which we can define Unpleasant Facilities and analyse the conflicts surrounding the locations of them, and we can suggest that applying the Floating architecture should be the very solution to solve all these problems together. And as our main study, we should research and develop the structure and construction, maintenance and management of the Floating architecture which will be applied to the Unpleasant Facilities, together with the environmental considerations of their emergence on the waters. In future, to secure Unpleasant Facilities sites will become more and more difficult, and so Various kinds of public service facilities will have to be the subject to the floating construction.

공간구성 및 복지지원 서비스 측면에서 살펴본 공공업무시설의 시설적·제도적 개선 방안 - 전국 44개 시청 및 구청의 실태조사를 통하여 - (A Study on the Improvement of Public Office Facilities on Composition of Space and Service Offering Aspects)

  • 윤영삼;이인기;강병근;김상운;성기창;박광재
    • 의료ㆍ복지 건축 : 한국의료복지건축학회 논문집
    • /
    • 제12권2호
    • /
    • pp.79-91
    • /
    • 2006
  • The purpose of this study is to suggest institutional reformation of public office facilities by analysis the status of services on welfare for the aged and disabled. For this study, we have researched and analyzed on two different aspects. The aspects are space composition of public office facilities, welfare systems and service support within region. And we can get the following important points as conclusion; (1) We need to consider on not only access for public office facilities site but also the connection on business such as block plan on zone and connection between quarters. Architectural plan has to be considered. (2) Most of the public office facilities use human service resources as a supporting system for shortage of convenient facilities. Variety of welfare services are required. (3) We need to secure various programs and space for local peculiarities and social demand.

  • PDF

기능전환에 따른 동사무소 공간의 적정규모에 관한 연구 (A Study on the appropriateness of Public Facilities Scale)

  • 이정호
    • 한국주거학회논문집
    • /
    • 제16권1호
    • /
    • pp.65-72
    • /
    • 2005
  • With the changing consciousness of community people and the rising standard of living, there has recently been an emphasis on the creation of public facilities' new functions and their role as local community facilities. This changing trends are accordingly requiring a change in spatial structure of the public facilities. In this study, an analysis was conducted with 24 public facilities situated in the Buk-gu district of Daegu to identify the adequacy of their space scale after functional variation. The results of this study are summarized as follows. 1) The site area of public facilities has been being widened after functional variation since more spaces are needed to provide an outdoor resting space with community people, expand a parking space, and operate a community center. 2) The factors that had a direct effect on the change in the use of space are the reduced space for administrative work and the expanded scope of the community center's function. Specifically, the areas of activities for civil service and administrative work and for reserve forces have been reduced due to reduction of function, and floor division by each function group has been becoming stricter due to addition of a community center's function. 3) It was shown that in terms of the space for functions of public facilities, spaces for civil service and waiting have increased mostly after function variation. After functional variation, the scale of spaces for civil service and administrative work has been being planned within the range of $200\~300 m^2$, regardless of the number of population to be covered by public facilities. 4) The space for public use is showing the greatest increase in public facilities which have been built after functional variation. The major factors seem to be the increased moving passages, the expanded convenient facilities for community people, and the increased convenient facilities for disabled. Facilities scale plans have been being made more systematically, compared to the conventional facilities.

체육시설 이용객의 서비스 만족도 인식간 상호관계 분석 (Analysis of the Interrelations among Perceptions of Satisfaction with Service in the Users of Sports Facilities)

  • 이양구
    • 한국융합학회논문지
    • /
    • 제9권12호
    • /
    • pp.337-344
    • /
    • 2018
  • 본 연구는 공공체육시설 이용자의 서비스 만족도 인식간 상호관계를 규명함으로써 지금의 체육시설의 활성화 및 효율적 운영 관리를 위한 기초 자료를 제공하는데 목적이 있다. 본 연구의 대상은 충북권 지역민 225명을 성별 구분 없이 선정하였으며, 공공체육시설 이용객들의 인식간 상호관계를 알아보기 위해 대응일치분석 방법을 적용하였다. 연구결과를 통해 얻어진 결과는 다음과 같다. 첫째, 공공체육시설 운영의 효율성과 이용객들의 서비스 만족도에 대한 요구를 반영하기 위해 공공체육시설의 건립과 개선이 필요하다. 둘째, 공공체육시설 활용방안을 복지적 측면으로 접근하고, 소비자 계층에 맞게 다양한 활동 프로그램이 개발되어 제공되어져야 한다.

중국 농촌폐교 재활용방안에 관한 기초연구 -농촌공공시설을 중심으로- (Relevant Research on Effective Reuse Scheme of China's Rural Idle Schools - Taking Perfecting Rural Public Facilities as an Example -)

  • 모표;이종국
    • 교육녹색환경연구
    • /
    • 제13권2호
    • /
    • pp.35-43
    • /
    • 2014
  • Under the influence of birth control and rapid urbanization, China's rural school-age population is on a year-by-year decrease, which has led approximately 300 thousand middle and primary schools to idleness ever since 2000. A majority of these idle schools are located in rural areas, almost one half remaining idle due to vagueness in property right. The disposed schools are less efficient for not being combined with the real situation of rural areas. Based on the opportunity of coordinative development of urban-rural areas, this paper analyzes the situationsin terms of the development of public service facilities and the gap between rural and urban areas over the recent years. Then the effective and sustainable reuse scheme to dispose of the idle schools and reshape them into the facilities for the elders, cultural facilities and medical facilities is proposed from the perspectives of perfecting rural public service facilities and guaranteeing citizens' equal share of public service, which both maintains the public nature of the idle schools, reconciles the fuzzy property right, and boosts efficiency of reuse, saves resources, and reduces investment for perfecting rural public facilities.

공동체 복합지원가능시설로서의 공공시설에서 제공되는 프로그램 현황 특성에 관한 연구 - 서울시 공공시설을 중심으로 - (A Study on he Program Characteristics of Public Facilities Complex in Seoul)

  • 신화경;조인숙;이준민
    • 한국주거학회논문집
    • /
    • 제19권5호
    • /
    • pp.47-55
    • /
    • 2008
  • The public facilities are essential of resident life, the public facilities affect quality of life. The purpose of this study is to analyze the present condition of social welfare service and local cultural welfare program of public facilities complex in Seoul. In this study, www.oklifr.go.kr is used for data. The results of his study are showed as followings: First, most of the public facilities' program are composed of educational program and program for middle-age. Second, mos of the program for infant and elderly age are composed of welfare program and most of the program for teenager, young people and middle age are composed of educational program.

공동체 복합가능시설의 프로그램 특성에 관한 연구 - 서울시 공공시설을 중심으로 - (A Study on the Program Character of Public Facilities Complex in Seoul)

  • 신화경;조인숙;이준민;정지영
    • 한국주거학회:학술대회논문집
    • /
    • 한국주거학회 2008년도 춘계학술발표대회 논문집
    • /
    • pp.364-369
    • /
    • 2008
  • The public facilities are essential of resident life, the public facilities affect quality of life. The purpose of this study is to analyze the present condition of social welfare service and local cultural welfare program of public facilities complex in Seoul. To achieve these study, www.oklife.go.kr is used for data. The results of this study are showed as followings : First, most of the public facilities' program are composed of educational program and program for middle-age. Second, most of the program for infant and elderly age are composed of welfare program and most of the program for teenager, young people and middle age are composed of educational program.

  • PDF