• 제목/요약/키워드: interpersonal conflict

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공과대학생의 정서조절전략이 대인관계 갈등대처전략에 미치는 영향 (The Influence of Engineering Students' Emotional Regulation Strategies on Interpersonal Conflict Coping Strategies)

  • 최정아
    • 공학교육연구
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    • 제27권1호
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    • pp.50-62
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    • 2024
  • This study examined how emotion regulation strategies specifically function in the interpersonal conflict coping strategies of engineering students. For this purpose, a interpersonal conflict coping strategies and emotion regulation strategies scale was used for 548 engineering students. Multiple regression analysis was conducted. Among the emotion regulation strategies, the "return to body" strategy was related to understanding, validation, focusing, and the "stop action" strategy. In particular, the "stop action" strategy was closely related only to the "return to body" strategy. Among interpersonal conflict coping strategies, the dominating strategy used both positive emotion regulation strategies, such as high refocus on planning, and negative emotion regulation strategies, such as other-blame. Additionally, among negative conflict coping strategies, it was confirmed that both aggression and negative emotional expression, which seem to have similar attributes, share a common feature of having high difficulty in emotional clarity. However, in the case of negative emotional expression, it is characterized by a lack of putting into perspective and high other-blame. On the other hand, the agression strategy seemed to have different characteristics, such as high self-blame and low return to body. By investigating the relationship between interpersonal conflict coping strategies and specific emotion regulation strategies, this study provides implications for education and intervention on which specific emotion regulation strategies need to be cultivated for engineering students to improve their interpersonal conflict resolution capabilities.

간호대학생의 갈등관리양식에 따른 자존감, 자기주장 및 대인관계 (Nursing Students' Self Esteem, Assertiveness and Interpersonal Relationship according to their Style of Conflict Management)

  • 정민;강희경
    • 한국간호교육학회지
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    • 제20권3호
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    • pp.345-352
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    • 2014
  • Purpose: The purpose of this study was to describe the level of self esteem, assertiveness and interpersonal relationship according to the style of conflict management among nursing students. Methods: The subjects of this study were 236 nursing students who enrolled in sophomore classes at A university in J city. The data were analysed with descriptive analysis including t-test, ANOVA, Scheffe's test, and Pearson correlation coefficient. Results: Compromising was the most prevalent style(45.8%) for managing conflict and collaborating style was 8.5%. Collaborating style for managing conflict showed the highest score in self-esteem, assertiveness, and interpersonal relationship. Conclusion: Based on the findings of this study, developing an intervention program that can lead to change the style of conflict management and to improve self esteem, assertiveness and interpersonal relationship is suggested.

간호대학생을 위한 대인관계조화 프로그램의 효과 (Effects of an Interpersonal Relationship Harmony Program on Nursing Students)

  • 곽혜원;김나현
    • 한국간호교육학회지
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    • 제21권3호
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    • pp.330-339
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    • 2015
  • Purpose: The purpose of this study was to develop an interpersonal relationship harmony program and to investigate the effect of interpersonal relationship harmony program on interpersonal relations, conflict resolution methods, interpersonal anxiety, salivary cortisol level for nursing students. Methods: The 8-week interpersonal relationship harmony program was developed based on interpersonal relationship harmony theory. The effectiveness of the program was evaluated using a quasi-experimental design. The participants were 58 third-year nursing students, 29 in the experimental group and 29 in the control group. Data were collected from July 5, 2014 to August 25, 2014 and analyzed through t-test. Results: The experimental group showed significantly higher post-test scores in interpersonal relationship harmony, interpersonal relationship ability, active conflict mitigation and significantly lower post-test scores in active conflict intensification, interpersonal relationship anxiety than those of the control group. Conclusion: The interpersonal relationship harmony program improved nursing students' interpersonal skills and conflict resolution methods and reduced interpersonal relationship anxiety through an integrated approach that covered the cognitive, emotional, behavioral, and physical aspects of harmony.

3세 및 5세 유아의 또래 갈등 상황에 따른 정서표현 행동 (Emotional Behavior in Preschoolers’ Peer Conflic: The Role of Peer Conflict Situation and Age)

  • 김지현;이순형
    • 대한가정학회지
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    • 제42권4호
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    • pp.29-43
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    • 2004
  • The purpose of the current study was to investigate peer conflict situations and age differences in preschoolers' emotional behavior of happiness, sadness, and anger. Participants were twenty-two 3-year-olds and twenty 5-year-olds, and each pair of the same age interacted in two standardized conflict situations: object possession conflict and behavioural/interpersonal conflict. Participants' emotional behaviors of happiness, sadness, and anger were obsewationally coded through facial expression, verbal intonation, gesture, and physical contact. Preschoolers expressed more sadness and anger emotional behavior in object possession conflict than in behavioural/interpersonal conflict. In object possession conflict, 3-year-olds expressed more anger emotional behavior than 5-year-olds did. In behavioural/interpersonal conflict,5-year-olds expressed more happiness emotional behavior than 3-year-olds did.

Cultural Aspect of Conflict Behaviour in Construction -A Case Study from Turkey

  • Babaoglu, F.Fusun Ertan;Giritli, Heyecan
    • Journal of Construction Engineering and Project Management
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    • 제7권2호
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    • pp.45-53
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    • 2017
  • Although much research has been conducted to identify the influence of culture on conflict management and resolution behaviours in organizational settings, no study has been done yet in the construction industry particularly in considering the influence of individual level individualistic and collectivistic values. Despite the key role of self-construal in explaining or predicting behaviour in interpersonal conflict, it has not received enough attention in construction management. Reflecting this necessity, the objective of this exploratory study was to establish, through the application of the Rahim Organizational Inventory (ROC II) instrument, how the cultural values of professionals of construction businesses relate to the application of different conflict-handling styles through self-construal. Data were collected using questionnaire surveys from construction professionals working in contracting firms. The findings illustrate the importance of self-construal type as an individual-level cultural variable in explaining the differences in the style of handling interpersonal conflict in the context of the construction industry.

보육교사들이 선택한 갈등관리전략 (Interpersonal Conflict Management Strategies Selected by Childcare Teachers)

  • 백은영;서영숙
    • 한국보육지원학회지
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    • 제8권1호
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    • pp.109-124
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    • 2012
  • 본 연구는 보육교사들이 교직원들과의 갈등상황에서 어떤 갈등관리전략을 사용하는지를 알아보기 위해 시작되었다. 이를 위해 연구자는 C직장어린이집 0세반에서 참여관찰 하여 교사들의 대화에서 드러난 갈등의 원인별로 보육교사들이 사용한 갈등관리전략을 분석하였다. 첫째, 보육교사들은 적합한 간식제공 방법을 건의했으나 조리사들이 개선해주지 않는 상황과 교사용 간식이 정당하게 제공되지 않는다고 느끼는 상황에서 지배적인 갈등관리전략을 사용하였다. 둘째, 보육교사들은 보육시간 중에 환경미화원이 도움을 요청한 상황과 주임교사에게 갑작스런 업무를 부여받을 수도 있음을 알게 된 상황에서 회피적인 갈등관리전략을 사용하였다. 셋째, 보육교사들은 대체교사를 구하지 못해 휴가를 가기 어려워진 상황에서 통합적인 갈등관리전략을 사용하였다. 넷째, 보육교사들은 휴가기간 동안 교사근무배치를 원장이 제안한 상황에서 배려적인 갈등 관리전략을 사용하였다. 다섯째, 보육교사들은 공동으로 관리하는 유희실을 특정 교사들만 청소하게 되어 불합리하다고 느끼는 상황에서 타협적인 갈등관리전략을 사용하였다.

전공의와 간호사.의료기사간의 인간관계 갈등과 의사소통에 관한 연구 (Interpersonal Conflicts and Communication among Medical Residents, Nurses and Technologists)

  • 김용순;박진희;임기영
    • 한국병원경영학회지
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    • 제11권2호
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    • pp.16-31
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    • 2006
  • Through investigating communication contents, extent of conflict, and its causes between medical residents and nurses/technicians, this study will provide the effective communication skills to ease interpersonal conflicts and maintain healthy partner relationships. This is a descriptive study to find out the communication contents, extent of conflicts and its causes between medical residents and nurses/technicians. Data were collected from April $1^{st}$, 2004 to April $8^{th}$, 2004 from 118 medical residents, 288 nurses, 85 radiology technicians and 107 laboratory technicians in 4 university hospitals in Seoul capital region. Data analysis was done with SPSS version 11.0 using descriptive statistics, ANOVA and chi-test. Interpersonal conflict towards medical residents were rated higher by nurses than technicians (Nurses > Technologists = Medical residents). Causes of conflict showed regional differences. In communication contents, all regions showed "Thank you" and "Well done" as most pleasant comments. Medical residents proved other medical residents' negative comments as most unpleasant and nurses and technicians proved residents' commanding phrases, disrespectful speech, and urging comments to be most unpleasant. Communication between the center members of the medical organization is very important in treating patients and understanding each other. For smooth conflict resolutions and maintaining healthy partner relationships, continued education and support for appropriate communication and interpersonal relationship skills is needed.

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간호사의 인간관계 갈등과 의사소통에 관한 조사연구 (Study of Nurse's Interpersonal Conflict and Communication)

  • 조남옥;홍여신;김현숙
    • 한국간호교육학회지
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    • 제7권2호
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    • pp.369-378
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    • 2001
  • It is important for nurses to try to improve their interpersonal relationship and communication skill. The purpose of this study was to examine the nurse's inerpersonal conflict and expression with physicians, other nurses and patients & their caregivers. A convenient sample of 62 RN-BSN students were recruited. The data collection was done from August, 2001 to September, 2001. Nurses experienced the most conflicts with high-positioned nurses, then doctors, patients and their families, administrators, nurse-aid, nurse colleagues and lower-positioned nurses. There was a significant correlation between nurse's interpersonal conflict with doctors and nurse's age & career, between with high-positioned nurses and region of hospitals & nurse's position. The expression that nurses least-like from physicians was 'Do it as order'. From other nurses was 'manner of speech such like order'. And from patients and their family was 'naming such like young lady or sisters'. The other side, the expression that nurses most like expression from physicians and ohter nurses was 'You are excellent'. From patients and their family was 'You are kindness'. In conclusion, it is necessary to improve nurse's communication skills and interpersonal relationships.

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간호사의 상대적 권력과 대인갈등 (A Study on the Relationship between Nurses Relative Power and Interpersonal Conflicts)

  • 이명옥
    • 대한간호학회지
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    • 제27권1호
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    • pp.169-177
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    • 1997
  • This study aims at empirically clarifying the relationship between power and the interpersonal conflict, including nurses' understanding of their relative power, the causes of interpersonal conflicts with the nurses, and strategies to resolve conflicts, in order to understand how nurses' relative power affect their conflicts. For the empirical survey, the population was defined as all the nurses working at a medical organization in Seoul, Korea. 1083 nurses were selected as the sample for the questionnaire survey and statistical analyses. For the sampling, 32 medical organizations were selected by a stratified random method and sub-samples were arbitrarily drawn from each organization to obtain the final sample of 1083 nurses who responded to the questionnaire designed by the reseacher. According to the result of the study, most nurses experience conflict more than once a month, and 70.4% of the respondents answered that interpersonal conflicts were directly or indirectly caused by power relations. which indicates that they perceive power relations as the main cause of interpersonal conflicts. Nurses experienced the most conflicts with interns and residents(29.7%), then patients and their families(24.3%), higher-positioned nurses(12.3%), nurse colleagues(7.7%), lower-positioned nurses(6.5%), and staff doctors(5.1%). If we classify these into three groups. the frequency of the conflicts, from most frequent to least. is in the order of doctors. nurses, and patients. In terms of relative power, nurses perceive that they have greater power than patients and their families, lower-positioned nurses, and nurse colleagues. In contrast, nurses perceive that they have less power than interns and residents, higher-positioned nurses. and staff doctors. Among these groups. nurses perceive that they have the most power over patients and the least over staff doctors. These results indicate that nurses tend to experience more conflicts with members of groups that are stronger than themselves in terms of relative power, Nurses use positive strategies such as the compromise strategy(32.3%) or the collaboration strategy (20.3%) to manage conflicts, more than other strategies. However, they use avoidance or competition strategy more at the earlier stage, compromise strategy more in the mid stage, and collaboration strategy more at the later stage of the interpersonal conflict. In relation to power, nurses use the collaboration strategy or the compromise strategy more when their perceived power is greater than or equal to their counterpart's, and they use the avoidance strategy or the accommodation strategy if their power is less. In terms of source of power, nurses' perceived relative power is greater in the order of referent power. expert power, reward power, legitimate power. and coercive power. where referent power is perceived as having the greatest power and coercive power is least. Most nurses(69.3%) used their power to resolve a conflict. with positive outcomes. Expert power was used most frequently. Overall. this study strongly indicates that the enhancement of power of nurses to have equal power relations with doctors would heighten the success of conflict resolution, since power is the main cause of conflicts. Specifcally. nurses experience most conflicts with doctors against whom they perceive the greatest gap in power. and the choice of a conflict management strategy depend upon their power relations.

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교회 갈등이 교회 헌신도에 미치는 영향: 대인신뢰의 매개효과 (Influence of Church Conflict on Church Commitment: Mediating Effect of Interpersonal Trust)

  • 정구철;이건호
    • 한국융합학회논문지
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    • 제11권9호
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    • pp.305-313
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    • 2020
  • 본 연구는 기독교인들을 대상으로 교회 내 갈등이 교회헌신도에 미치는 영향에서 대인신뢰의 매개효과를 검증하기 위해 수행하였다. 본 연구를 위해 설문조사법으로 기독교 성인 218명의 자료를 수집하였다. 연구결과, 첫째, 교회 내 갈등은 대인신뢰와 유의한 부적 상관관계가 있었다. 둘째, 교회 내 갈등은 교회헌신도와 유의한 부적 상관관계가 있었다. 셋째, 기독교인의 교회 내 갈등이 교회헌신도에 미치는 영향에서 교인에 대한 인지적 신뢰가 유의한 매개효과를 보였다. 넷째, 기독교인의 교회 내 갈등이 교회헌신도에 미치는 영향에서 목사에 대한 정서적 신뢰가 유의한 매개효과를 보였다. 이러한 연구결과를 바탕으로 교회 내에서 발생하는 갈등을 관리하기 위해 목사에 대해서는 정서에 기반한 신뢰 관계 형성이 중요하고, 동료 교인에 대해서는 인지에 기반한 신뢰 관계 형성의 중요성을 논의하였으며, 갈등을 예방하기 위한 교회 조직구성원의 역할에 대해 제언하였다.