Browse > Article

Interpersonal Conflict Management Strategies Selected by Childcare Teachers  

Baik, Eun Young (숙명여자대학교 아동복지학과)
Suh, Young Sook (숙명여자대학교 아동복지학과)
Publication Information
Korean Journal of Childcare and Education / v.8, no.1, 2012 , pp. 109-124 More about this Journal
Abstract
This study observed co-worker's conflict situations and interpersonal conflict management strategies from 5 teacher's conversations and informal gatherings in a new born child classroom. Taxonomic analysis, Domain analysis, and Componential analysis(Spradley, 1980) were used to analyze co-worker's conflict situations, and Styles of Handling Interpersonal Conflict(Rahim, 1983) were used to analyze the child care teachers' interpersonal conflict management strategies. The findings of this study were as follows: First, child care teachers experience conflict. The causes of conflict were to do their best, to protect the right of teachers, and to work jointly. Second, Dominating conflict management strategy was used when a cook wouldn't provide teacher's snacks or adopt a teacher's suggestion about methods of providing snacks. Avoiding conflict management strategy was used when a cleaner asked for help or a supervisor asked for extra work. Integrating conflict management strategy was used when infant care teachers suggested ways to go on a vacation. Obliging conflict management strategy was used when teachers followed the principal's directions to sit in and observe another teacher's classroom. Compromising conflict management strategy was used when infant care teachers suggested ways to clean up a play room together.
Keywords
child-care teachers; conflict situation; conflict management strategies;
Citations & Related Records
연도 인용수 순위
  • Reference
1 김병식, 이상엽(1996). 성격유형과 갈등관리특성과의 관계를 통한 부서의 효율성 분석. 한국행정학보, 30(3), 71-88.
2 김애자(1994). 원장, 교사, 학부모의 보육현장 갈등 요인 비교. 숙명여자대학교 교육대학원 석사학위 청구논문.
3 김팔술(1998). 관리자의 갈등관리유형과 성격유형간의 관계에 대한 탐색적 연구. 계명대학교 경영대학원 석사학위 청구논문.
4 김희태(2004). 유아교사의 갈등에 대한 질적 연구. 유아교육학논집, 8(2), 5-34.
5 박소영(2009). 보육교사로 살아가는 힘에 관한 이야기: 10년 이상 경력교사들의 이야기. 숙명여자대학교 교육대학원 석사학위 청구논문.
6 박은혜(2009). 유아교사론. 서울: 창지사.
7 송경섭(2007). 직장보육시설 보육교사의 생활문화 탐구. 중앙대학교 대학원 박사학위 청구논문.
8 송재필(2006). 보육교사의 갈등대상에 따른 갈등수준 및 갈등해결 방법에 관한 연구: 경주시 어린이집을 중심으로. 동국대학교 사회과학대학원 석사학위 청구논문.
9 염지숙, 이명순, 조형숙, 김현주(2008). 유아교사론. 서울: 정민사.
10 윤 영, 이무진(1999). 우리나라 사립 대학도서관 사서의 개인간 갈등에 영향을 미치는 요인 연구. 한국문헌정보학회지, 33(2), 23-44.
11 이윤경(1998). 유치원 교사의 갈등관리유형에 관한 연구. 한국교원교육학회, 15(1), 266-284.
12 이윤경(1999). 유치원 교사의 갈등관리유형과 직무만족도와의 관계. 교육학연구, 37(3), 365-383.
13 임현정(2010). 보육교사의 가르치는 일에 대한 내러티브 탐구. 숙명여자대학교 교육대학원 석사학위 청구논문.
14 조인숙(2007). 보육시설 조직문화와 보육서비스의 질. 파주: (주)한국학술정보.
15 조혜선(2008). 유치원 교직문화 분석: 경력교사 10인의 인식을 중심으로. 이화여자대학교 대학원 박사학위 청구논문.
16 Aitor Aritzeta, S. A., Stephen, S. (2005). Team role preference and conflict management styles. The International Journal of Conflict Management, 16(2), 157-182.   DOI
17 Blake, R. R., & Mouton, J. S. (1964). The managerial grid. TX: Gulf.
18 Blake, R. R., & Mouton, J. S. (1973). The Fifth Achievement, in Conflict Resolution through Communication. N Y: Harper and Row.
19 Boulding, K. E. (1962). Conflict and defense: A general theory. NY: Haper & Row.
20 Chung, K. H., & Megginson, L. C. (1981). Organization behavior: Developing management skills. NY: Haper & Row.
21 Cloke, K., & Smith, J. G. (2000). Resolving Conflict at Work. San Francisco: Josssey-Bass Inc.
22 Follett, M. P. (1940). Constructive conflict. In H. C. Metcalf & L. Urwick (Eds.), Dynamic administration: The collected papers of Mary Parker Follet (pp. 30-49). NY: Harper & Row.
23 Gordon, J. R. (1993). A diagnostic approach to organizational behavior. Boston: Allyn & Bacon.
24 Gordon, J. R., Mondy, R. W., Sharplin, A., & Premeaux, S. R. (1990). Management and organizational behavior. Boston: Allyn & Bacon.
25 Helena, S. D., Dana, Y. (2005). The role of emotions in conflict management: the case of work teams. International Journal of Conflict Management, 16(1), 55-69.   DOI
26 Joseph, L. M. (1992). Essentials of organizations (2nd Ed.). CT: Praeger.
27 Lin, L., Fan, Z., Kwok, L. (2011). Effects of task and relationship conflicts on individual work behaviors. International Journal of Conflict Management, 22(2), 131-150.   DOI
28 Pruitt, D. G. (1981). Negotiation behavior. NY: Academic Press.
29 Rahim, M. A. (1983). A measurement of styles of handling interpersonal conflict. Academy of Management Journal, 26(2), 368-376.   DOI
30 Rahim, M. A. (1985). A strategy for managing conflict in complex organizations. Human Relations, 84, 13-20.
31 Rahim, M. A. (1992). Managing conflict in organization. NY: Praeger.
32 Rahim, A., & Bonoma, T. V. (1979). Managing organizational conflict: A model for diagnosis and intervention. Psychological Reports, 44, 1323-1344.   DOI
33 Rahim, M. A. (1995). Issues in organizational learning. The International Journal of Organizational Analysis, 3(1), 5-9.   DOI
34 Rahim, M. A. (2000). Empirical studies on managing conflict. The International Journal of Conflict Management, 11(1), 5-8.   DOI
35 Rahim, M. A. (2002). Toward a theory of managing organizational conflict. The International Journal of Conflict Management, 13(3), 206-235.   DOI
36 Richard, A. P. (2011). Conflict management and performance outcomes. International Journal of Conflict Management, 22(2), 108-110.   DOI
37 Spradley, J. P. (1980). Participant observation. NY: Holt, Rinehart and Winston.
38 Thomas, K. W. (1976). Conflict and conflict management. In M. Dunnette (Ed.), Handbook of industrial and organizational psychology (pp. 889-935). Chicago: Rand-McNally.
39 Zhenzhong, M., Yender, L., Kuo-Hsun, Y. (2008). Ten years of conflict management studies: themes, concepts and relationships. International Journal of Conflict Management, 19(3), 234-248.   DOI