• 제목/요약/키워드: individual satisfaction

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세무회계사무소 직원의 직무만족에 영향을 미치는 요인에 관한 연구: 상사신뢰의 조절효과를 중심으로 (A Study of the Factors that Affect Tax Accounting Firm Employees' Job Satisfaction: Focusing on the Moderating Effect of Trust in Supervisor)

  • 정우성
    • 한국융합학회논문지
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    • 제8권2호
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    • pp.213-225
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    • 2017
  • 본 연구의 목적은 개인적 특성에 따라 세무회계사무소 직원의 직무만족에 유의한 차이가 있는지를 분석하고, 인간중심경영과 긍정리더십이 직무만족에 미치는 영향을 살펴본 후, 이러한 관련성이 상사신뢰에 의해 조절효과를 나타내는지를 분석하는 것이다. 이를 위해 세무회계사무소 직원을 대상으로 설문조사를 시행하였고, 한글 SPSS와 AMOS를 이용하여 통계분석을 수행하였다. 분석결과, 직위, 연봉, 학력, 업무처리 능력에 따라 직무만족에 유의한 차이가 있는 것으로 나타났고, 인간중심경영과 긍정리더십은 직무만족에 통계적으로 유의한 정(+)의 영향을 미치는 것으로 나타났으며, 상사신뢰는 긍정리더십이 직무만족에 미치는 영향을 조절하는 것으로 나타났다. 이러한 연구결과는 향후 세무회계사무소의 효율적 운영에 중요한 자료로 활용될 수 있을 것이며, 직원의 직무만족 향상을 통해 조직의 성과를 높이는데 기여할 수 있을 것이다.

What are the Individual's Real Cares to Switch Personal Cloud Services?

  • Luo, Weiyi;Lee, Young-Chan
    • 한국정보시스템학회지:정보시스템연구
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    • 제23권2호
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    • pp.109-137
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    • 2014
  • As the fast development of information technology (IT), abundant attractive alternatives have showed up and challenged to the traditional information technology (IT). Cloud services, the hottest representative among these alternatives, has attracted the attention from all walks of life. Considering the diversity of cloud services, this study attempts to find out the important factors affected on individual's switching intention from incumbent IT to cloud services mainly based on two-factor theory (switching enablers and switching inhibitors) and explore the direct influences of these factors on individual's switching intention. According to our findings, individual's switching intention to cloud services is not only positively influenced by switching enablers but also negatively influenced by switching inhibitors. All the switching enablers in this study (perceived omnipresence, perceived collaboration support and perceived compatibility of cloud services) have positively significant influences on individual's switching intention as well as the switching inhibitors (usage habit of incumbent IT and perceived risk of cloud services) have negatively significant influences on individual's switching intention. It's noteworthy that satisfaction of incumbent IT has insignificant influence on individual's switching intention in this study. Moreover, as we expected, both social influence and personal innovativeness have significant influences on the generation of individual's switching intention.

환자만족이 의료이용에 미치는 영향 - 환자 - 의사 커뮤니케이션 만족을 중심으로 (The Effect of Patient-Physician Communication Satisfaction on Healthcare Utilization)

  • 윤혜정;유명순
    • 한국병원경영학회지
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    • 제24권4호
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    • pp.43-56
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    • 2019
  • Purpose: Importance of patient satisfaction related to patient-centeredness has been emphasized, and it is known to have effect on various health outcomes including health resource utilization. However, the effect of patient satisfaction has been discussed mostly in terms of hospital marketing in Korea. This study aims to examine the effect of patient satisfaction in patient-physician communication on healthcare utilization in a nationally representative adult population of South Korea. Method: Patient satisfaction with physician communication is assessed using 4 items in the 2011 Korea Health Panel Survey. Generalized linear regression analysis is conducted using 9,325 adults' healthcare utilization in 2012. Findings: Adjusting for the socio-demographic, economic factors, individual health status, health behaviors and healthcare utilization in 2011, more satisfied individuals, more likely to utilize the outpatient service, especially in clinical setting. Practical Implications: The study findings suggests that in context of South Korea healthcare system such as insufficient medical consultation time and the absence of health delivery system, patient satisfaction as a subjective healthcare quality indicator would have effect on the individual's outpatient visit. This study contributes to stimulate patient satisfaction research and discussion in South Korea to further explore its relationship with potential and various health related outcomes. Further implications of the study are discussed.

경력개발과 경력정체가 간호사의 경력만족에 미치는 영향 (Effect of Career Development and Career Plateau on Career Satisfaction of Nurses)

  • 김요나
    • 한국보건간호학회지
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    • 제30권1호
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    • pp.83-92
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    • 2016
  • Purpose: In this study, factors affecting career satisfaction of nurses were explored in the career development and career plateau. Methods: Participants were 143 nurses drawn from a general hospital in Busan. independent t-test, one way ANOVA and Hierarchial multiple regression with SPSS/WIN 18.0 program were used for data analysis. Results: The mean score of career satisfaction was 2.85/5, Career development was 2.99/5, and career plateau obtained 2.53/5. The extent of the career satisfaction differ according to age(F=3.60, p=.030), marital status(t=2.42, p=.017), current position(F=6.61, p=.002), total clinical career(F=3.36, p=.023), and work unit(t=0.95, p=.029). The influencing factors in career satisfaction of clinical nurses were organizational career management, career plateau and individual career planning. $R^2=.415$. Organizational career management was the highest significant predictor of career satisfaction(${\beta}=.325$). Conclusion: Factors influencing career satisfaction were organizational career management, career plateau and individual career planning. Thus a program for career development of organization is needed.

치과 교정 환자의 구강보건 지식 및 행태와 치료 만족도 관련성 (Relation between oral health knowledge and behavior and treatment satisfaction in orthodontic patients)

  • 고은정
    • 한국임상보건과학회지
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    • 제9권2호
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    • pp.1486-1492
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    • 2021
  • Purpose: By investigating oral health knowledge and oral health behavior of orthodontic patients, we intend to identify factors that affect their satisfaction with orthodontic treatment and use them as fundamental data for improving the satisfaction of orthodontic patients. Methods: Busan from February 1st to March 31st, 2021. Dental disease in Gyeongsangnam-do. A self-contained survey was conducted on patients undergoing orthodontic treatment in the clinic. A total of 185 copies were analyzed. Using the lBM SPSS Statistics 21 program, multiple regression analysis was conducted by setting oral health knowledge and oral health behavior as independent variables to determine factors affecting remedial treatment satisfaction. Results: The satisfaction level of orthodontic treatment was 1.53 points higher than 'understanding the cost of orthodontic treatment' and 'smooth relationship with related staff while receiving orthodontic treatment' was low at 1.23. The average calibration satisfaction was 1.34. Factors affecting remedial treatment satisfaction were shown in the order of oral health behavior (p<0.000), educational experience (p<0.010), gender (p<0.015) and oral health knowledge (p<0.020). Conclusions: Through the above results, it is necessary to develop programs to improve oral health knowledge through customized individual oral health education by enhancing individual oral health behaviors of individuals.

PL 리더십 성향과 프로젝트 특성요인이 프로젝트 참여 만족 및 성과에 미치는 영향 (The Effect of PL Leadership and Characteristics of Project on Project Participants' Satisfaction and Performance)

  • 양희동;김명진;강소라
    • Asia pacific journal of information systems
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    • 제20권4호
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    • pp.53-79
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    • 2010
  • The study was originated from recognition that project participants' satisfaction should be Improved to raise project performance and to make progress of a successful project since the above dissatisfaction was operated as a danger factor of the project. The study selected one large-scale sample project and attempted measuring characteristics of the project, participants' satisfaction and project performance with the whole project participants. The study analyzed correlations between individual level (team members) and group level (development team), and examined what effect a sub project manager under complicated hierarchical organization of the large-scale project, namely PL (project leader)'s leadership style had on each individual project participant's satisfaction and what effect project uncertainty in organization/technology environment had on project participants' satisfaction and project performance. The study verified that development team (group) had an effect on team member (individual)-level project participants' satisfaction by disclosing that there was a significant dispersion among groups within project participants' satisfaction by each individual. It is analyzed that it is necessary to make improvement through approach by each pertinent team to raise individual-level project participants' satisfaction. The study also verified PL's ideal leadership under strict methodology and hierarchical control of the large-scale project. Based on the verification of the hypotheses, the results of the analysis were produced as follows. First, the development team affects the satisfaction level that an individual has when he/she participates in a project. This suggests that the satisfaction with project participation should be improved at the team level. In addition, the project management style and leadership orientation of the manager of a sub project who is mostly affected by the team proved to have a direct influence on the satisfaction with project participation and project performances. Second, both the performance-oriented leadership and the relationship-oriented leadership of the PL of the development team were verified to have a significant effect on the satisfaction of the team members associated with project participation. In other words, when the team members recognize that the PL of the development team shows both the performance-oriented leadership and the relationship-oriented leadership, their satisfaction with project participation increases accordingly. Third, it was verified that the uncertainty of the organizational environment significantly affects the satisfaction level when the PL of the development team exerts a relationship-oriented and performance-oriented leadership. The higher the uncertainty of the organizational environment is, the more the satisfaction with project participation decreases whereas the relationship-oriented leadership has a more positive effect on the satisfaction than the performance-oriented leadership style. Fourth, when the PL of the development team exerts the relationship-related and performance-related leadership, the uncertainty of the technological environment has a significant influence on the satisfaction level. The higher the uncertainty of the technological environment is, the more the satisfaction with project participation decreases whereas the performance-oriented leadership has a more positive effect on the satisfaction than the relationship-oriented leadership style. The result of the research on the uncertainty of the project environment suggests that when the development team leader exerts a relationship-oriented and performance-oriented leadership style, the uncertainty of the organizational environment has a significant effect on the satisfaction with project participation; the higher the uncertainty of the organizational environment, the more the satisfaction level decreases, and the relationship-oriented leadership style affects the satisfaction level more positively than the performance-oriented leadership style. In addition, when the development team leader displays a relationship-oriented and performance-oriented leadership style, the uncertainty of the technological environment has a significant effect on the satisfaction with project participation; the higher the uncertainty of the technological environment. the more the satisfaction level decreases. The performance-oriented leadership style as well affects the satisfaction level more positively than the relationship-oriented leadership style. Based on the above results, the research provides the following implications when handling multiple concurrent projects. First, the satisfaction with the participation in the multiple concurrent projects needs to be enhanced at the team (group) level. Second. the manager of the project team, particularly the middle managers should have both a performance-oriented and relationship (task and human)-oriented attitude and exert a consolidated leadership in order to improve the satisfaction of team members with project participation and their performances. Third, as the uncertainty factor of the technological and organizational environment among the characteristics factors of the project has room for methodological improvement depending on one's effort even though there are some complications, we need to continuously prevent and control the risks resulting from the uncertainties of the technological and organizational environment of the project in order to enhance the satisfaction of project participation and project performances. Fourth, the performance (task)-oriented leadership is required when there is uncertainty in a technological environment while the relationship (human)-oriented leadership is required when there is uncertainty in an organizational environment. This research has the following limitations. First, this research intended to select one large-sized sample project and measure the project characteristics, the satisfaction of all the participants associated with project participation, and their performances. Therefore, it is inappropriate to generalize and apply the result of this result onto other numerous projects. Second, as this case study entailed a survey to measure the characteristics factors and performance of the project, since the result value was based on the perception of project team members, the data may have insufficient objectivity. Third, though this research targeted on all the project participants, some development teams did not provide sufficient data and questionnaires were collected from some specific development teams among the 23 development teams, causing a significant deviation in the response rate among the development teams. Therefore, we need to continuously conduct the follow-up researches making comparisons among the multiple projects, and centering on the characteristics factors of the project and its satisfaction level.

청소년의 개인요인, 부모요인, 사회적 지지요인이 삶의 만족도에 미치는 융복합적 영향 (Converged Influence of Individual, Parental and Social Support Factors to the Life Satisfaction of Adolescents)

  • 구용근;석말숙;조옥선
    • 융합정보논문지
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    • 제8권2호
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    • pp.183-192
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    • 2018
  • 본 연구는 청소년의 개인요인, 부모요인, 사회적 지지요인이 삶의 만족도에 미치는 영향을 통합적으로 검증하고 각 요인들의 상대적 영향력을 파악하였다. 이를 위하여 서울시 강남과 강북지역에 거주하는 청소년들을 조사대상으로 선정하였으며, 최종분석대상은 375명이었다. 첫째, 집단 간 차이를 분석한 결과 성적이 높은 집단이 보통인 집단보다, 주관적 경제수준이 좋은 집단이 보통과 낮은 집단보다 평균값이 더 높았다. 둘째, 청소년의 개인요인의 하위요인인 자아존중감, 부모요인의 하위요인인 자율-통제와 개방형은 삶의 만족도에 정적인 영향을 미치며, 문제형은 부적인 영향력을 미치는 요인으로 나타났다. 이러한 결과를 토대로 하여 청소년 삶의 만족도를 향상시키기 위해 실천현장에서 활용할 수 있는 정책을 제시하고 개입 방안을 모색하고자 한다.

The Impact of Achievement Motivation on Academic Achievement and Satisfaction of Adult Learners in an e-Learning Environment

  • HA, Young-Ja;CHUNG, Se-Jin
    • Educational Technology International
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    • 제7권1호
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    • pp.59-79
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    • 2006
  • The purpose of this study is to measure the impact of motivation on academic achievement and satisfaction of adult learners in an e-Learning environment, and to come up with strategies to improve the effectiveness of e-Learning for adult learners. In order to find answer, devices were developed, tested for validity and reliability, and use for testing variables for 289 adult learners. To measure the impact of achievement motivation on learning in job training, a multiple regression analysis was performed. The analysis results show that achievement motivation has an impact on academic achievement with significance level .001, but does not have an impact on a learner's satisfaction. Further analyses on the subcategories of achievement motivation show that individual-oriented motivation affects achievement with significance level of .001, while social-oriented motivation does not. From this finding, some strategies to boost individual-oriented motivation are suggested to enhance effectiveness of job training in e-Learning environment. Further strategies to boost individual-oriented motivation should be developed by studying various aspects of e-Learning such as learning environments, learning culture, learning modes and methods, and evaluation.

최종사용자 컴퓨팅의 실태와 최종사용자 개인적 특성에 관한 연구 (A study on the current status of EUC andindividual characteristicsofend-users in Korean firms)

  • 김상수
    • 한국정보시스템학회:학술대회논문집
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    • 한국정보시스템학회 1996년도 추계학술발표회 발표논문집
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    • pp.5-26
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    • 1996
  • This study has two research objectives related to end-user computing (EUC). One of the research objectives was to investigate the current status of EUC of Korean firms. Another research objective was to examine the relationship between individual differences of end-users and EUC success. Using survey data from 752 end-users of 23 firms, the surrent status of EUC and the relationship between individual differences of end-users and EUC success were investigated. The current status of EUC was examined from six perspectives: 1). what is the characteristics of EUC strategy of Korean firms, 2). what are the individual characteristics of end-users in Korean Firms, #0. what are the characteristics of tasks performed by end-users using computer, 4). what are the application a areas of EUC, 5). How end-users are satisfied with the support of firms, 6). what are system usage and satisfaction of end-users. It was also foud that individual differences of end-users are related to EUC success. More specifically, it wat shown that the male gender, younger age, higher level of education, higher rank and organizational tenure, higher math ability, thinking type of cognitive style, positive and optimistic attitudes toward computer, more experience with computer, more computer education and knowledge are individual differences variables associated with EUC success. The results of stepwise regression analysis suggested that the individual difference variables accounted for 14%, 25%, 39% and 30% of the variances of four EUC success variables, satisfaction for outcome, satisfaction for ability, frequency of computer use, and the number of tasks, respectively. These empirical findings suggest that EUC managers should consider individual differences of end-users in managing EUC, such as education, training, support, and human resource management, to maximize potential benefits of EUC.

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민간경비 서비스의 고객 만족도에 영향을 미치는 요인: 사업자고객과 개인고객의 비교 (The Factors That Cause Customer Satisfaction in Private Security Service: Comparison between Corporate Clients and Individual Clients)

  • 신소라;조윤오
    • 시큐리티연구
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    • 제34호
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    • pp.161-184
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    • 2013
  • 이 연구는 민간경비 서비스 이용자의 서비스 만족도에 영향을 미치는 요인을 분석함으로써 민간경비 산업이 서비스 업종으로서 그동안 부족했던 질적 성장을 이루고, 고객을 확보하여 민간경비 산업의 발달을 도모하는데 그 목적이 있다. 연구의 목적을 이루기 위해 어떠한 요인이 민간경비 서비스 이용의 만족도에 영향을 미치는지 회귀분석을 실시하였다. 회귀분석은 사업자 고객과 개인 고객의 차이를 분석하여 더 나은 민간경비 서비스의 제공과 마케팅의 활용을 위하여 각각 따로 분석하였다. 분석결과, 이들 두 집단의 만족도에 영향을 미치는 요인의 차이가 뚜렷하게 나타남을 확인하였다. 사업자와 개인 모두에서 민간경비 서비스 사용 후 범죄에 대한 두려움이 감소할수록 만족도가 높아지는 결과를 나타냈다. 이 결과는 민간경비업체에게는 세분화된 전략과 함께 공통된 두려움 감소 전략 또한 갖추어야 됨을 시사하고 있다. 두려움 감소의 변수를 제외하면 영향을 미치는 모든 변수에서 사업자와 개인의 민간경비이용 만족도에 영향을 미치는 요인이 다르게 나타났다. 사업자의 경우 두려움 감소 요인 이외의 영향을 미치는 요인을 찾을 수 없었으며, 개인 고객의 경우 이외에도 다양한 요인이 영향을 미치는 것으로 밝혀졌다. 이러한 결과는 고객의 요구가 그 대상에 따라 얼마나 다른지 보여주는 것으로 민간경비업체는 이러한 요구에 보다 민감하게 대응해야 한다. 민간경비 산업은 분명한 공공성을 띄고 있지만, 완전한 영리산업이기에 기타 다른 서비스 업체들처럼 시대에 뒤처지지 않는 전략의 활용이 반드시 필요하다. 이 연구의 결과에서 나타난 만족도를 높이는 요인을 관계마케팅이나 표적시장의 선정과 같은 전략에 접목시킨다면 더 높은 서비스 만족도를 이끌어 낼 수 있을 것이다.

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