• Title/Summary/Keyword: evaluation of user's satisfaction

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A Study on the Residents' Evaluation of Open Spaces and Cityscape in Ulsan City (울산광역시(蔚山廣域市) 공원(公園)·녹지(綠地) 및 도시경관(都市景觀)의 주민평가(住民評價))

  • Sung, Baik Jin;Lee, Jae Keun;Choi, Jong Hee
    • Journal of the Korean Society of Environmental Restoration Technology
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    • v.6 no.3
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    • pp.46-55
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    • 2003
  • This study aims to evaluate the Ulsan city residents' perception and satisfaction with open spaces and cityscape after consideration in the side of getting primary data for the city open spaces policy and Green Plan for Ulsan city. In this study, low data was gathered by questionnaires survey with stratified random sampling method. Questionnaires were designed by several sets of variables such as behavioral patterns, satisfactions for open spaces and user's demographic variables. Data were analyzed by descriptive statistics, cross-tabulation and regression analysis. The main results of this study can be summarized as follows : 1. In overage the residents were slightly satisfied with park open spaces. There were good and poor park open spaces. in the perceptions of citizens as follows : 'nearby mountain and open spaces', 'rail side green area' were high satisfactory, and 'riverside', 'green qualities' were low in satisfaction. 2. In overage the residents were slightly satisfied with cityscape. There were good and poor cityscape in the perceptions of citizens as follows : 'nearby forest in and open spaces', 'night scape of an urban center' were high satisfactory, and 'streetscape', 'appearances of high-rise buildings' were low in satisfaction. 3. As a results of regression analysis predictable variables for satisfaction with Park and Open spaces were : 'open spaces by the public', 'open spaces by neighbor', 'grande open spaces', 'open spaces of residence'. 4. As a results of regression analysis predictable variables for satisfaction with cityscape were : 'Central Business District(C.B.D) and nearby mountain and open spaces', 'residence and streetscape', 'riverside and park green open spaces'.

Evaluation of the Sound Quality from Home Appliances (가전 제품의 소음에 대한 음질 평가)

  • 주재만;김영헌;이제원;오상경
    • Proceedings of the Korean Society for Noise and Vibration Engineering Conference
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    • 2003.05a
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    • pp.622-627
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    • 2003
  • Until now, product mostly has revealed physical quantities created by the standpoint of engineers. Consumers, however, perceive and evaluate products on the non-physical characteristics, such as feelings, emotions, and experiences in different social and cultural situations. Especially, for the household appliances fur instance air-conditioner or refrigerator, the sound is heavily related to the satisfaction of a customer who is a real user of the product and is very important factor to decide purchasing as well as visual design. Therefore, in this research, the general tendency of consumer's psychology was investigated for the appliances. And also, in order to obtain clear guidelines for sound manipulation, the characteristics of the sound of air-conditioning systems and refrigerators were compared with others. Since it is important to overcome the discrepancy between engineering and marketing, the relevance of sound manipulation must be documented from the consumer's perspective. That is the reason why we conducted a consumer and marketing oriented study.

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Research on the correlation between public design and user experience (공공디자인과 사용자 경험의 상관관계에 관한 연구)

  • Kwak, GiHea;Kim, BoYeun
    • Journal of Digital Convergence
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    • v.15 no.6
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    • pp.353-359
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    • 2017
  • Diverse public institutions from Republic of Korea currently hold various policies regarding public design with close attentions. Thus, the primary goal of this study relies on analyzing relation between public design and user experience. In accordance with comprehensive understanding from literature researches, and the evaluation criteria of public design could be identified through diverse pilot researches and existing relative researches. Analysis regarding Shedroff's experiential elements and user-experience factors had been conducted based on an instance mentioned by Korea Association of Public Design. The field test was conducted among experienced users (100 individuals) through survey. The research could detect significant correlation between public design(accessibility, regionalism) and user experience(pleasurable, meaningful). The overall user satisfaction level has been remarked as 2.64 out of 5.0 despite vigorous policies. Even though the importance of esthetic aspects should not be disregarded, the priority of study should rely on identifying 'who' are the actual users and 'the way' they understand.

A Study on the Educational Performance of Education Information System (교육정보시스템이 교육성과에 미치는 영향에 관한 연구)

  • Kim, Jong-Hwan;Park, Myung-Jong
    • Journal of Korea Society of Industrial Information Systems
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    • v.15 no.5
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    • pp.221-233
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    • 2010
  • For the education information system, evaluation of the performance have to incorporate the special characteristics od education. This paper is to develop some measures to assess the performance of Korean National Education Information System (NEIS). Performance measures are classified those into three detailed areas as the flow of value chain. which include end-users area, education process area and performance area. Research results show that the users's concern to the information system have an affirmative influence on the satisfaction of users, and attitude change of users have also a positive influence on the administration area of the information system such as task productivity, task innovation, satisfaction of the education users, activity of control process. Also, user's satisfaction for NEIS, that comes from the communication, have an affirmative influence on the better performance of education,

Usability Evaluation of Exercise System that Promote the Balance of Lower Body for the Seniors (고령자 대상 하지 균형증진 운동시스템의 사용성 평가 연구)

  • Lim, H.C.;Lee, C.H.;Lim, D.H.;Chun, K.J.;Jung, D.Y.;Jun, S.C.
    • Journal of rehabilitation welfare engineering & assistive technology
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    • v.9 no.4
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    • pp.293-299
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    • 2015
  • The purpose of this study was to investigate the use of balanced movement system for the elderly and for exercise system and lower body balance satisfaction survey results balance, which improved. Elderly people were using the exercise machine for 9 weeks to improve the most inconvenient lower body balance. We have examined periodically analyze the satisfaction survey items. Elderly people were responding to the satisfaction survey items separated by the lower body balance and movement system. The system used is individual customized exercise was possible and there is an interesting content. As a result shows that maintaining the balance of the user is improved. Also, exercise is thought to be by reducing the discomfort of the lower body will help the elderly in activities of daily living and quality of life.

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Design Guidelines of Road Cross Sectional Elements Based on the Satisfaction of Sensibility Cognition (감성인지 만족도를 고려한 도로횡단면 구조설계 기준 연구)

  • Seo, Im Ki;Lee, Byung Joo;Lee, Jae Sun;Namgung, Moon
    • KSCE Journal of Civil and Environmental Engineering Research
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    • v.31 no.3D
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    • pp.363-373
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    • 2011
  • With rapid economic development, general demand and interest in surroundings that consist of our lives have grown gradually. In addition, as there has been increased social interest in creating landscape of roads, which considers all important factors from the user's view including accessibility, safety, and psychological stability, efforts to improve quality of roads are required. Therefore it is needed to establish standards on safe and comfort road design based on sensibility satisfaction of road users rather than based on standardized road design guidance from the engineering perspective. To this end, research was carried out to analyze sensibility satisfaction of users about road landscape focused on elements of road cross section in a city. It identified relation between sensibility satisfaction and the elements by using principal and cluster analysis, and the multiple regression models. It also found that user's satisfaction about roads and a road landscape is high with road width (3~5 meters), clear zone (2.2~3.9 meters), road central garden (1.05~1.9 meters), shoulder (0.55~1.43 meters), median (0.65~1.625 meters), the number of travel lanes (2~5), height of trees at the central garden (6.4~15 meters) and height of buildings surrounding roads (18~44 meters or 6~15 floors).

A Study on the Methodology for Relation between Culture and Communication with Considering on the Difference of Culture in Focus Group Interview (문화와 커뮤니케이션 관계 파악을 위한 분석 방법론 수립에 관한 연구 - 사용자의 문화적 차이를 고려한 포커스 그룹 인터뷰를 중심으로)

  • Jung, Ji-Yeon;Kim, Jung-Ha
    • 한국HCI학회:학술대회논문집
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    • 2008.02b
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    • pp.210-215
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    • 2008
  • The area of design is the key which can create the generation's core values consistently influenced by the various media, throughout the rapid growth of technology and globalization. In the past, the design used to be defined as 'aesthetic', 'decorative', and 'satisfaction of the sensibility'. However, we believe it is time for a different value followed by the issue of user's different backgrounds and cultures. As the need arises, cross culture study has requested that we analyze how we understand the user's backgrounds and cultures. By doing so, it defines the user's needs like focus group interviews and methodology on process of product development or evaluation. Therefore the subject of this study is how the communication between two groups are affected by the difference between two cultures that centers on focus group interviews which has different consequence by diverse cultural backgrounds and personalities. Because personalities cannot be separated from cultural context, we have the compared group as a result of MBTI and establish practical methodology for proving the cultural factor which influenced to the difference of communication ways.

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Usability Evaluation Framework for Ubiquitous Computing Device (유비쿼터스 디바이스를 위한 사용성 평가 프레임워크 개발 - 디바이스의 Graphical User Interface 중심으로)

  • Kim, Han-Joon;Choi, Jong-Kyu;Ji, Yong-Gu
    • 한국HCI학회:학술대회논문집
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    • 2008.02b
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    • pp.131-135
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    • 2008
  • Nowadays various information devices using electronic technology has been released. And these digital devices will be continuously developed to make a satisfaction of customer's needs. So digital device will support network service using communication technology, so users will use the internet service anywhere, anytime. Also the networked device which is used in ubiquitous computing environment should be evaluated by new evaluation framework. Therefore previous usability evaluation framework need to reflect the characteristics of ubiquitous computing. However most of pervious research about ubiquitous computing was about conceptual issues like rules and characteristics of ubiquitous computing, so the research of usability testing and evaluation method for ubiquitous computing is rarely conducted. This research's purpose is developing the evaluation framework for ubiquitous computing device and usability model for ubiquitous computing. To develop the evaluation framework, we collect the evaluation indexes which have need used in GUI evaluation And we extract evaluation indexes for ubiquitous computing based on literature review.

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A Study on the Usability Evaluation of the Mobile Application for Seoul Public Transportation Information (모바일 대중교통 정보서비스 어플리케이션 이용성 평가에 관한 연구: 서울 대중교통 모바일 앱을 대상으로)

  • Lee, Yoonjae;Lee, Jee Yeon
    • Journal of the Korean Society for information Management
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    • v.33 no.4
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    • pp.225-244
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    • 2016
  • As technology progresses, the supply and use of smartphones has become increasingly popular and has significantly transformed modern life. However, users still feel uncomfortable running some mobile apps, as many are created without a thoughtful consideration of usability. Usability evaluations involve several methodologies to identify specific problems in light of various principles. Although usability testing was initially centered on physical services, it has gradually evolved to consider user satisfaction as its main concern. Public transportation applications should be accessible to everyone, and studies should focus on the user's perspective. However, previous user surveys have concentrated on applications' technical aspects or visual design. As a result, there has been a lack of general usability evaluations. This study aimed to evaluate the usability of mobile transportation applications in real life, with a focus on public transportation in Seoul. All the participants were asked to complete a task, an in-depth interview, and a questionnaire survey. In summary, the results suggest that users do not find inappropriate information attractive when it does not satisfy their purpose of use, but rather tend to consider it as interference.

Analysis of User Experience for the Class Using Metaverse - Focus on 'Spatial' - (메타버스의 수업활용에 관한 사용자 경험 분석 - 스페이셜(Spatial)을 중심으로 -)

  • Lee, Yejin;Jung, Kwang-Tae
    • Journal of Practical Engineering Education
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    • v.14 no.2
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    • pp.367-376
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    • 2022
  • In this study, the user experience was analyzed from the learner's point of view, focusing on the metaverse platform 'Spatial'. SUS(System Usability Scale) was used to evaluate the usability of the metaverse platform 'Spatial' in a college class, and the Magnitude estimation technique was used to evaluate the immersion and satisfaction with the class. In addition, a questionnaire survey was used to collect user experience opinions on the use of 'Spatial' as a teaching tool. Looking at the usability evaluation results of the 'Spatial' system, the students evaluated the usability, immersion, and satisfaction quite positively. Looking at the user experience of metaverse platform 'Spatial', it was found that students highly valued Metaverse as an educational tool that can provide a place for many people to gather and communicate even in a non-face-to-face space. Compared to other online platforms, metaverse has advantages in ease of use, interaction, immersion, and interest. In particular, in addition to keyboard, touch, and display, interaction using the five senses such as voice, motion, and gaze was recognized as a great advantage. On the other hand, it was found that high openness, freedom, and interest factors can both promote learning and inhibit learning. Nevertheless, it is judged that the metaverse platform 'Spatial' can be effectively applied in college classes because it enables various interactions between instructor and learner or between learner and learner.