• Title/Summary/Keyword: Support Service

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Determinants of the Utilization of Micro-enterprise Support Services (소액창업 지원서비스 이용에 영향을 미치는 요인 분석)

  • Chung, Youngsoon;Shim, Haisun;Kim, Kyoyeon
    • Korean Journal of Social Welfare Studies
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    • v.41 no.4
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    • pp.135-160
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    • 2010
  • This study was designed to analyze, by using a hierarchical logistic regression analysis method, how difficulties in business start-ups and personal characteristics independently determine the utilization of micro-enterprise support services. The services were categorized into eight areas: capital, technical service, psychological service, item feasibility and business plan, site selection and interior service, marketing, finance and accounting, employment service. This study found that difficulties in business start-ups were a significant factor in six areas. Personal characteristics were a significant factor in four areas, when difficulties in start-ups were controlled. Among the personal characteristics, higher possibility of service utilization was anticipated in people with start-ups experience than people without experience, and in women than men. This results point out that service strategies should be targeted for people with difficulties in order to improve the accessibility of micro-enterprises support services. The results also indicate that the strategies should be considered for people with no start-ups experience, low academic ability, and female entrepreneurs who are vulnerable.

An Exploratory Study on the Relationship between Organizational Performance and Information Systems' Support on the Internal Capability of Organizations (기업의 내부능력에 대한 정보시스템 지원과 기업성과간의 관련성 연구)

  • Yoon Jong-Soo;Yoon Jong-Wook;Kim Yoo-Jung;Park Seung-Bong
    • The Journal of Information Systems
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    • v.15 no.3
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    • pp.55-85
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    • 2006
  • The purpose of this study Is to investigate what types of internal capabilities are mainly supported by information system applications that have been introduced in organizations during the last three years, and to examine the relationships between information systems' support on internal capabilities and organizational performance are differed with the organizational size and the type of industry. This study is also to suggest a few research propositions that can be applied to empirical studies dealing with the relationship between organizational performance and information systems' support on organizational capabilities in the future. To accomplish these research purposes, this study performed a survey and 101 responses were used for statistical analysis. The research results are as follows: First information systems' applications introduced into organizations during the most recent 3-year period, were mainly used to support the production/service capability, leading to an improvement of both the product and the service and reinforcement of task efficiency in the organizations. Second the support of information systems' applications on the production and service capability of organizations influenced organizational performance in a positive manner. Third, the relationship between organizational performance and support of information systems on organizational capabilities was partially differed by organizational size and the type of industry, the organization is involved in. Fourth, two research propositions that can be applied for empirical studies in the future were suggested with regard to the relationship between organizational performance and support of information systems on organizational capabilities, based on the statistical analysis.

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A Study on the Types of Social Networks of Housewives in Urban Nuclear Families (가족의 사회관계망 유형화 연구 - 도시 핵가족 주부를 중심으로 -)

  • 원효종;옥선화
    • Journal of Families and Better Life
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    • v.20 no.4
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    • pp.149-164
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    • 2002
  • The purpose of this study was to identify the types of social networks of urban housewives according to different network composition patterns and to analyze the structural and functional characteristics of identified types. The data used in this study were collected from 589 full-time housewives residing in Taejeon city. The major findings are as follows: 1) The social networks of housewives in urban nuclear families were classified into eight types: the kin network, the non-kin network, the kin-centered network, the friend-centered network, the neighbor-centered network, the associate-centered network, the parallel network, and the decentralized network. 2) The structual characteristics (size, density, homogeneity, duration, proximity, frequency, closeness, direction) varied according to the type. The kin network type and the non-kin network type showed extreme degrees in network characteristics. The parallel network type and the decentralized network type showed an average level of network characteristics. The kin-, friend-, neighbor-, and the associate-centered types showed network characteristics of an intermediate level between the single-category types and the decentralized type. 3) The average levels of function of social network types were different in only two(service support, interference) of the six function areas(emotional support, service support, material support, information support, social companionship support, interference). The average level of service support by the non-kin network type was higher than other types. The average level of interference by the kin-centered network type was higher than other types, and that of the neighbor-centered network type was lower than other types. On the other hand, the total amount of function performance of social network types was different in all function areas. The total amount of social support given by the decentralized network type was greater than the other types. The total amount of interference given by the non-kin network type was smaller than the other types.

A Comparative Study of Employment Support System for Unemployed Youth : Linking the British Experience to the Korean Context (청소년 실업자를 위한 고용지원제도 비교 연구 : 영국과 한국을 중심으로)

  • Chung, Young-Soon;Seok, Jae-Eun;Kim, Hyun-Joo
    • Korean Journal of Social Welfare
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    • v.46
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    • pp.427-458
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    • 2001
  • The present study is designed to trace the successful reform steps taken within the employment support system in the UK and to extract a set of instructive implications for Korea's future reform path towards an efficient employment support system conductive to youth employment by setting out an analytical framework that links the British experience to the Korean context. To this end, this study focuses on three major aspects of employment support system: delivery mechanism, method of delivery, and programs. Implications drawn from the comparative analysis are as follows. First, the current employment support services in Korea-including job placement service, vocational training, and public works-should be more tightly integrated and delivered in a more consistent fashion in order to become highly accessible to the unemployed. Second, the cooperative network between employment service providers and the corporate sector as demander of labor should be institutionalized in order to make the employment support system more responsive to labor demand. Third, to create an enhanced employment support system that counts in individual differences of the unemployed would require continued, in-depth consultation and case management services along with fully specialized employment caseworkers who would provide them. Fourth, the government should take the initiative and be unflaggingly supportive both institutionally and financially in making future efforts to continuously improve the employment support system on the basis of the implications mentioned above.

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The Influence of Post-Traumatic Stress and Social Support on Depression of Vietnam Veterans (베트남 참전군인의 외상 후 스트레스와 사회적 지지가 우울에 미치는 영향)

  • Hyun, Hye-Sun;Kim, Tae-Yeol;Kim, Yun-Young
    • The Korean Journal of Health Service Management
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    • v.12 no.1
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    • pp.137-147
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    • 2018
  • Objectives : The purpose of this study was to identify the post-traumatic stress, social support, and depression of Vietnam veterans and the effects of post-traumatic stress and social support on depression. Methods : This study was carried out from June 2017 to September 2017 with the cooperation of the Korean Society of Veterans' Affairs and 250 Vietnamese veterans from D city were randomly sampled and collected. The collected data were used by SPSS 24.0 Statistics Program. Results : Social support was inversely correlated with post-traumatic stress (r=-.268, p<.001) and depression (r=-.333, p<.001), and post-traumatic stress and depression (r=.592, p<.001) were positively correlated. Post-traumatic stress and social support of veterans had a significant effect on depression, and post-traumatic stress and social support showed an explanatory power of 37.7% in depression. Conclusions : It is necessary to improve soldiers' mental health by mediating their post-traumatic stress and reducing their depression level by establishing a social support system.

3 Leveled Viewed Classification and Definition of Service Type for SOA (3 레벨 관점의 서비스 타입의 분류 및 정의 방법)

  • Choi, Mi-Sook;Lee, Seo-Jeong
    • Journal of Information Technology Services
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    • v.5 no.2
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    • pp.137-153
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    • 2006
  • SOA(Service Oriented Architecture) can be a technique to make compassable software from mapping business service to software component. To support effective SOA, it is important that services have to be defined or classified more independently for dynamic and reusable composition. Several methods have been issued but no ways to defined service granularities, service type or service unit. In this paper we introduce 3 level views, service level, service granularity to reuse effectively. And, we suggest service definition guidelines using them.

Impact of Internal Marketing Factors on Technological Innovation and Perceived Service Quality in Telecommunications (내부마케팅 요인이 조직의 기술혁신과 지각된 서비스 품질에 미치는 영향)

  • Jung, Gap-Jin;Hwang, Hee-Joong;Song, In-Am
    • Journal of Distribution Science
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    • v.13 no.6
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    • pp.87-96
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    • 2015
  • Purpose - Several domestic telecommunication companies have made a considerable effort to continuously grow and survive, and they have strived to thrive in the midst of mature market competition. To overcome this challenging situation and to grow continuously, while still meeting customer needs that are becoming more diverse and complicated with the passage of time, extensive support for internal marketing is essential. Without such internal support, companies face serious limitations and market roadblocks. The communication industry is a high-level service industry and a basic communications industry characteristic is its significant dependence on the employees delivering the services. Therefore, entrepreneurs in the information/communications industry, as well as existing competitors, should look to satisfy external customers through critical investment in internal customers (employees). Therefore, it is important for research to examine how internal factors influence technology innovation and service quality, which are the key drivers for companies that are seeking leading market positions. Research design, data, and methodology - The purpose of this study is to analyze the relationship of technology innovation and perceived service quality with the internal marketing factors in the communication industry and to offer suitable and effective internal marketing suggestions. The independent variables of this study are internal communication, education and training, the support of the executives, reward systems, and empowerment. The dependent variables are technology innovation and perceived service quality. Utilizing these, this paper studies the influence of internal marketing factors on technology innovation and perceived service quality. Results - The study results revealed the following. First, the identified internal marketing factors have a positive effect on technology innovation. Among the five internal marketing factors, three had a significant effect on product innovation, empowerment, the support of executives, and education and training, in this order. Second, the internal marketing factors also had a positive effect on the process innovation of technology innovation. The marketing factors, the support of executives, empowerment, internal communication, and education and training, in this order, significantly affect process innovation. Third, technology innovation had a positive effect on perceived service quality. All of the five service quality factors, namely, tangibles, reliability, assurance, responsibility, and empathy, in this order, significantly affect product innovation. Additionally, tangibles, reliability, responsibility, empathy, and assurance, in this order, significantly affect process innovation. Fourth, product and process innovation significantly affect tangibles and reliability in technology innovation. To enhance tangibles and reliability, process innovation should first be enhanced. Fifth, product and process innovation significantly affect responsibility and empathy in technology innovation. To enhance the responsibility and empathy, process innovation should first be enhanced. Sixth, product and process innovation significantly affect assurance in technology innovation. To enhance the assurance, product innovation should first be enhanced. Conclusions - According to the results, a company's internal marketing factors have a positive and significant effect on technology innovation and, further, product and process innovation have a positive and significant effect on the perceived serviced quality.

A Study on Digital Humanities Research Guides of Academic Libraries in the U.S. (대학도서관의 디지털 인문학 연구지원 가이드에 관한 연구 - 미국 대학도서관 사례를 중심으로 -)

  • Lee, Jisu
    • Journal of the Korean Society for Library and Information Science
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    • v.56 no.1
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    • pp.297-320
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    • 2022
  • In this study, the current status of digital humanities(DH) research support guide service, which is increasing recently in research-oriented academic libraries in the United States, was analyzed by comparing the contents provided by each institution's Website. Based on the ranking of research-focused academic libraries with the largest volume of books in North America as of 2018-19 in Association of Research Libraries(ARL) statistics, the service contents of 30 institutions providing DH research support guide service were analyzed. The criteria for analysis are 8 components of services presented in previous studies: (1) tools and technology, (2) funding, (3) community, (4) pedagogy, (5) projects, (6) resources, (7) publications and consultations, and (8) workshops and training. As a result of the analysis, it was found that most of the institutions operating the DH research support guide service provided 'DH resources', and more than half of the institutions were providing 'DH tools and technology' and 'DH community' information. In addition, most institutions are operating the DH research support guide service in cooperation with the library itself, on-campus research institutes and centers, or other departments for DH publication and project consultation, so they focused on research support information services through consulting. In the future, discussions on the DH research support guide service operation plan of domestic academic libraries and the competency of service personnel should be continued.

A Study on Value Evaluation of Smart Intermodal-Transfer Service (복합환승센터 스마트환승정보서비스에 대한 이용자 가치 추정 연구)

  • Lim, Jung-Sil;Kim, Sung-Eun;Lee, Chunl-Ki
    • The Journal of The Korea Institute of Intelligent Transport Systems
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    • v.11 no.4
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    • pp.19-33
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    • 2012
  • Ministry of Land, Transport and Maritime Affairs prepared the method to update traffic connection system by amending "National Transport System Efficiency Act(hereinafter Act)". The key is a development of Intermodal Transfer Center. The law and guideline related with Intermodal Transfer Center requires the installation and operation of transfer information guide facility to improve user's convenience. However, there are no sufficient studies that can be used as references for the method to construct transfer support information system related with user's preference. The study performed the research about user's service satisfaction in relation with transfer support information service, which was embodied in model operation process, on the basis of transfer support information system of Intermodal Transfer Center applied to Gimpo Airport. The analysis result about service preference, importance of each supplied information, service satisfaction and consideration for service embodiment can be used as a guideline to embody the user information service of Intermodal Transfer Center. In addition, through CVM, the study estimated and proposed the service valuation of smart intermodal transfer service that provides customized information to cope with user's situation and traffic means operation status among transfer support information service. It is determined that the study will measure the benefit of Intermodal Transfer Center user by using monetary value when smart intermodal transfer service is supplied and provide the ground to expand high-tech transfer information service with high usefulness and convenience.

The Difference of Child Care Support and Parenting Stress Depending on Using In-Home Care Service (아이돌보미 서비스 이용유무에 따른 사회적 지지와 양육스트레스의 차이)

  • Choi, Jung Shin
    • Korean Journal of Childcare and Education
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    • v.7 no.2
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    • pp.205-223
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    • 2011
  • The purpose of this study was to examine ways to improve In-Home Care Service for differences resulting from child care service and parenting stress, depending on use of the service. Participants consisted of hers from 293 who use the service in K region. From September 1, 2009 to October 25, total 193 mothers were surveyed by e-mail. 69 mothers were finally analyzed. The main results were as follows; First, the mothers got the supporting aids from two different ways, irrespective of using In-Home Care Service. One was the instrumental supports given them by their husband and relatives, and the informative and emotional supports maintained by husbands, friends, neighbors, colleagues, and network community, as well. Second, The In-Home Care Service non-users received child care support from their husbands and parents compared with the In-Home Care Service users. Third, few differences shown statistically between the two groups that use it and don't use it.