• Journal of the Korean Society for Library and Information Science
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• v.56 no.1
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• pp.221-252
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• 2022

The study aims to derive major factors from the results of needs analysis to develop the reference service model and guidelines at the national level. The literature review and case study enabled investigation of the considerations to develop the reference service model and guidelines. The Needs Analysis revealed librarians' and users' needs about the reference service. The major factors and implications derived from the analysis suggest the directions of the National-level reference service model and guidelines development process. This study has significance because it presented the implications and the development process of the reference service model and guidelines for domestic libraries, and directly contributed to the development of the reference service model and guidelines for the National Library of Korea.

• Journal of the Korean Society for Library and Information Science
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• v.35 no.3
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• pp.117-133
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• 2001

This study presented the necessity of the development of a digital reference service systems as a method for direct information service in the library on the internet. The purpose of this research is to find commonalities for building a model of digital reference service. This study used qualitatives methods(elite interviews and document analysis) to extract accumulated knowhow from fourteen expert services sites which are similar with reference services in the library. For effective management of the digital reference service, it is necessary to have a digital reference service librarian who is well versed in the inner workings of the service and in the knowledge the service deals with.

• Proceedings of the KSRS Conference
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• 2005.10a
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• pp.608-611
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• 2005

The existing wired emergency call such as 119, 112 have its own location information to serving immediate rescue service. For the case of wireless emergency call by mobile phone, the location information should be provided by wireless network. This paper describes the network architecture and protocol for mobile emergency service referring TIAlEWJ-SID-036-A with reviews about technical issues, legacy factors and related researches. The mobile emergency service is divided into mobile emergency rescue service and mobile emergency alert service. The network reference model for mobile emergency rescue service is released in KOREA. In this paper, the interfaces between elements of the network reference model, and service scenarios, message flows are defined. Supplement to mobile emergency rescue service, the network reference model, interfaces and message flows for mobile emergency alert service are developed. The protocol is described by DID, and the proposed works are on processing for domestic standard of TTA.

• Journal of Korean Library and Information Science Society
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• v.26
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• pp.541-573
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• 1997

This study reviews several innovative electronic reference services that will be transformed in the age of the virtual library. This study focused on reference service via E-mail and electronic bulletin board which is regarded as the most important service in a variety of electronic reference services. Through E-mail and the electronic bulletin board, the user submits questions and the librarian responds with the answer. Though interest in using E-mail and electronic bulletin board as a basis for reference service has grown considerably in recent years, it is still in its infancy in Korea. Thus the purpose of this study is to propose a model electronic reference service system using E-mail and the electronic bulletin board for university libraries in Korea. This system consists of the following modules: electronic reference services policy, open reference service via electronic bulletin board, closed reference service via E-mail, and FAQ. This system is meant to be a guide for those considering implementing such a service.

• International Journal of Fuzzy Logic and Intelligent Systems
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• v.11 no.4
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• pp.229-237
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• 2011

As smart phones have become widely adopted, they have brought about changes in individual lifestyles, as well as significant changes in the industry. As the mobile technology of smart phones has become associated with all areas of industry, it is not only accelerating innovation in other industries such as shopping, healthcare service, education, and finance, but is also creating new markets and business opportunities. The preparation of thorough security measures for smart phones is increasing in demand. While offering excellent mobility and convenience, smart phones can be exposed to a range of violation threats. In particular, it is necessary to make efforts to develop a security system that can preemptively cope with potential security threats in the banking service area, which requires a high level of reliability. This paper suggests a security reference model that is considered for the smart phone-based joint mobile banking development project being undertaken by the Bank of Korea in 2010. The purpose of this study is to make a security reference model for a reliable smart phone-based mobile financial service, by recognizing the specific security threats directed toward smart phones, and providing countermeasures to these security threats. The proposed mobile banking security reference model is useful in improving system security by systematically analyzing information security threats to the mobile financial service, and by presenting the guideline for the preparation of countermeasures.

• Journal of the Korean Society for information Management
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• v.19 no.4
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• pp.214-231
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• 2002

This paper describes recent developments and trends of digital reference services. A brief overview of selected research on issues surrounding digital reference service is provided. It also discusses how technological developments in libraries have led to the emergence of new service paradigms. This paper briefly reviews reference and information services provided by libraries, those from publishers, those provided by experts, and those where users need to conduct a search and find information through the web. The current trend shows that the cooperative model is increasingly popular. Some projects on collaborative digital reference services(CDRS) are introduced. Librarians will need to continue analyzing the need for cooperative work in the reference service in a digital environment.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.31 no.4
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• pp.10-20
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• 2008

This paper deals with the application of Supply Chain Operations Reference (SCOR) model to make a Service Supply Chain(sSC) of a hospital treatment service. At first, we compare the service supply chain with the traditional supply chain. At second, we apply the SCOR model to a service supply chain of a hospital treatment service and make new process of the hospital service supply chain if we need it. Finally, we explain the applied results and propose the improvement points. The used level of SCOR model is from level 1 to level 3.

• Journal of Information Management
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• v.34 no.4
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• pp.19-42
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• 2003

Reference services have taken a central place in library and information services. But current digital libraries focus more on access to digital information, and hardly lay emphasis on the service aspects. This paper looks at the current state of research in reference services in digital libraries. It first analyses some representative definitions of digital reference services. It then provides a brief overview of the various online reference and information services currently available on the Web. The paper also reviews the types of the digital reference service in major 'Aska' service sites. Finally, the paper proposes new digital reference service model that specifically bases on the sharing of the human and information.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.15 no.10
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• pp.2059-2064
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• 2011

The DGPS systems that is a GPS augmentation system were installed for ocean- and land-service. The ocean-based reference station of 11 site and the land-based reference station of 6 sites are operating for ocean- and land-service. Although the land-based reference stations provide the output power of 500W, the service shadow regions are occurred due to mountain lands and building area. In this paper, the service coverages for land-based reference stations are analyzed in conditions of output power enhancements of reference station. The service shadow areas are deduced from service coverages of land-based reference stations and ocean-based reference stations. The medium frequency-band wave propagation models are considered as DGPS wave propagation model. The service coverages are analyzed by considering the compensated ground surface-conductivity.

• The Journal of Society for e-Business Studies
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• v.4 no.3
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• pp.139-158
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• 1999

In this paper we present the development of CITIS(Contractor Integrated Technical Information Service) reference model system which can be utilized for electronic commerce among enterprises. For the physical analysis target model, we selected switching system businesses of Korea Telecom. From analysis of life-cycle business process and data, we derived CITIS reference model containing CITIS To-Be model and CITIS scenario. Derived CITIS reference model is generalized so that it can be used not only for switching system businesses but other business areas regarding CITIS implementation. On the base of the derived CITIS reference model, We also developed CITIS information management system and CITIS-support workflow system as CITIS reference model system. Developed CITIS reference model system supports information and business process sharing among enterprises on internet and it does make a contribution to expansion of CITIS which is moving from conceptual research towards real implementation phase.