Browse > Article
http://dx.doi.org/10.4275/KSLIS.2022.56.1.221

A Study on Needs Analysis for the Reference Service Model and Guidelines at the National Level: A Focus on the National Library of Korea Case  

Chae, Hyun Soo (연세대학교 문헌정보학과)
Chun, Jung Hyun (연세대학교 문헌정보학과)
Lee, Jee Yeon (연세대학교 문헌정보학과)
Publication Information
Journal of the Korean Society for Library and Information Science / v.56, no.1, 2022 , pp. 221-252 More about this Journal
Abstract
The study aims to derive major factors from the results of needs analysis to develop the reference service model and guidelines at the national level. The literature review and case study enabled investigation of the considerations to develop the reference service model and guidelines. The Needs Analysis revealed librarians' and users' needs about the reference service. The major factors and implications derived from the analysis suggest the directions of the National-level reference service model and guidelines development process. This study has significance because it presented the implications and the development process of the reference service model and guidelines for domestic libraries, and directly contributed to the development of the reference service model and guidelines for the National Library of Korea.
Keywords
Reference Service; Needs Analysis; National Library of Korea; User; Librarian;
Citations & Related Records
Times Cited By KSCI : 5  (Citation Analysis)
연도 인용수 순위
1 Libraries Act. Act No. 17706.
2 Park, Hee-Jin & Park, Sung Jae (2013). A study on the digital reference service using electronic bulletin boards in academic libraries through Content Analysis. Journal of the Korean Society for Information Management, 30(4), 175-193.   DOI
3 Korean Society For Library And Information Science ed. (2013). Understanding of Modern Library and Information Science. Seoul: Korea Library Association.
4 American Library Association (2008a). Reference and User Services Guideline Links by Topic. Available: https://www.ala.org/rusa/documents-topic-standards-guidelines-and-recommendations
5 Hwang, Myun & Jeong, Dong Youl (2016). A study on the factors affecting the satisfaction of collaborative digital reference service users. Journal of the Korean Society for Library and Information Science, 50(3), 133-153.   DOI
6 Rothstein. S. (1953). The development of the concept of reference service in American libraries, 1850-1900. Library Quarterly, 23(1), 1-15.   DOI
7 Kim, Wang-Jong & Lee, Jae-Whoan (2016). Development and management of CDRS in Korean library community. Journal of Korean Library and Information Science Society, 47(4), 69-91.   DOI
8 Lee, Yong-Jae (2000). A study on improvement of the 'subjectized reference services' in Korean University Libraries. Journal of the Korean Society for Library and Information Science, 34(2), 69-86.
9 Park, Ok Nam, Lee, Jeong-Mee, Bae, Kyung-Jae, & Cha, Sung-Jong (2017). A study on future direction and improvement of services for National Library of Korea. Journal of the Korean BIBLIA Society for Library and Information Science, 28(4), 269-299.   DOI
10 Park, Jong-Do (2015). Literature review of queston taxonomy for developing user-participatory reference service. Journal of the Korean Society for Library and Information Science, 49(4), 401-417.   DOI
11 Agosto, D. E., Rozaklis, L., MacDonald, C., & Abels, E. G. (2011). A model of the reference and information service process: an educators' perspective. Reference & User Services Quarterly, 50(3), 235-44.   DOI
12 American Library Association (2008b). Definitions of Reference. Available: http://www.ala.org/rusa/guidelines/definitionsreference
13 Australian Library and Information Association (2016). Guidelines, standards and outcome measures for Australian public libraries. Available: https://read.alia.org.au/guidelines-standards-and-outcome-measures-australian-public-libraries-july-2016
14 IFLA (2014). IFLA Digital Reference Guidelines. Available: https://repository.ifla.org/handle/123456789/719
15 Mavodza, J. (2019). Interpreting library chat reference service transactions. The Reference Librarian, 60(2), 122-133.   DOI
16 Tyckoson, D. A. (2001). What is the best model of reference service?. Library Trends, 50(2), 183-196.
17 Mu, X., Dimitroff, A., Jordan, J., & Burclaff, N. (2011). A survey and empirical study of virtual reference service in academic libraries. The Journal of Academic Librarianship, 37(2), 120-129.   DOI
18 Chang, Hye Ran & Yi, Kyung Suk (2014). Question analysis of the collaborative digital reference service at the National Library of Korea. Journal of the Korean Society for Information Management, 31(4), 7-28.   DOI