Journal of Korean Society of Industrial and Systems Engineering (산업경영시스템학회지)

Society of Korea Industrial and System Engineering (한국산업경영시스템학회)
권호 표지

An Application of SCOR Model for Modeling a Service Supply Chain of a Hospital Treatment Service

병원의 진료 서비스 공급 사슬 모델링을 위한 SCOR 모델의 적용

  • Park, Kyoung-Jong (Dept. of Business Administration, Gwangju University) ;
  • Oh, Hyung-Sool (Dept. of Industrial and Management Engineering, Kangwon National University)
  • Published : 2008.12.31
Download PDF
⟨ Previous Next ⟩

Abstract

This paper deals with the application of Supply Chain Operations Reference (SCOR) model to make a Service Supply Chain(sSC) of a hospital treatment service. At first, we compare the service supply chain with the traditional supply chain. At second, we apply the SCOR model to a service supply chain of a hospital treatment service and make new process of the hospital service supply chain if we need it. Finally, we explain the applied results and propose the improvement points. The used level of SCOR model is from level 1 to level 3.

Keywords

References

  1. 권오경; Supply Chain의 모델 및 평가, 파워포인트 파일, 2006
  2. 김계수; "인터넷포털 사이트의 서비스 품질전략에 관 한 연구", 경영학연구, 31(1) : 191-210, 2002
  3. 김유정, 이정석, 유종수, 한재민; "SCOR 방법론을 이용한 SCM 프로세스 평가에 관한 연구：H 기업 을 중심으로", Information Systems Review, 3(1) : 205-219, 2001
  4. 백승익; "서비스사이언스 소개", IE 매거진, 14(1) : 10-14, 2007
  5. 서비스경영연구회 역, 글로벌 시대의 서비스 경영, 한국맥그로우힐 : 4-5, 2006
  6. 이민호, 박광태; "전자상거래에서 물류 서비스 품질 과 고객만족에 관한 연구", 경영정보학연구, 12(4) : 237-253, 2002
  7. 이성규; "공급사슬관리(SCM) 구축을 위한 새로운 SCOR 모형 및 구조에 대한 연구", 석사학위논문, 청주대학교, 2001
  8. 이호창; "SCM의 성공적 구현을 위한 주요 성공 요 인 분석에 관한 연구", 석사학위논문, 연세대학교, 2000
  9. Barnett, M. W. and Miller C. J.; "Analysis of The Virtual Enterprise Using Distributed Supply Chain Modeling and Simulation：An Application of e-SCOR," Proceedings of the 2000 Winter Simulation Conference : 352-355, 2000
  10. Decosta-Claro, I.; "The Performance of Material Management in Health Care Organizations," International Journal of Health Planning Management, 17 : 69-85, 2002 https://doi.org/10.1002/hpm.653
  11. Heskett, J. L., Sasser, W. E., and Schlesinger, L. A.; The Service Profit Chain：How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value, Free Press, New York, 1997
  12. IBM; Developing Supply Chains to support Service Operations, http://www.almaden.ibm.com/asr/SSME/cou rsematerials/, 2007
  13. Jeffrey, W. H., Lin, E., and Pundoor, G.; "Supply Chain Simulation Modeling Using the Supply Chain Operations Reference Model," Proceedings of DETC 2003 ASME 2003 Design Engineering Technical Conferences and Computers and Information in Engineering Conference : 1-9, 2003
  14. Loveman, G. W.; "Employee Satisfaction, Customer Loyalty, and Financial Performance：An Empirical Examination of the Service Profit Chain in Retail Banking," Journal of Service Research, 1(1) : 18-31, 1998 https://doi.org/10.1177/109467059800100103
  15. Persson, F. and Araldi, M.; "The Development of a Dynamic Supply Chain Analysis Too-Integration of SCOR and Discrete Event Simulation," International Journal of Production Economics, doi：10.1016/j.ijpe. 2006.12.064, 2007
  16. Rivard-Royer, H., Landry, S., and Beaulieu, M.; "Hybrid Stockless：A Case Study-Lessons for Health-Care Supply Chain Integration," International Journal of Operations and Production Management, 22(4) : 412-424, 2002 https://doi.org/10.1108/01443570210420412
  17. Supply-Chain, Council; SCOR Model 8.0, http://www. suuply-chain.org, 2007