• 제목/요약/키워드: Service Organizations

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고용지원센터 상담직원의 조직연계 활동에 영향을 미치는 요인에 관한 연구 (Research on Factors that Influence Interorganizational Relations of Job Center Consultants)

  • 심선경
    • 한국사회복지학
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    • 제61권1호
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    • pp.239-262
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    • 2009
  • 본 연구는 고용관련 조직간 연계 활성화에 필요한 정책적 실천적 지침을 마련하기 위한 것이다. 이를 위해 전국 38개 고용지원센터 상담직원의 조직연계 상황을 실증분석 하였고, 이러한 조직연계에 대한 조직요인, 관리자요인, 개인요인의 영향을 위계적 회귀분석 방법으로 분석하였다. 분석결과를 통해서 고용관련조직과 연계를 강화하고 특히 지역에 따라 차이를 보이는 민간조직들과의 연계 활성화를 위해서는 구조적 혁신과 더불어 담당자들의 전문능력 향상, 자기 업무에 대한 이해를 높이기 위한 조치들이 필요함을 알 수 있다.

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플랫폼으로서의 동주민센터 조직특성에 적합한 사회적 책임(SR) 평가지표 개발 (On the Development of Social Responsibility Assessment Indicators for 'Dong' Community Service Center As a Platform)

  • 김영미;황찬규
    • 디지털산업정보학회논문지
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    • 제14권3호
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    • pp.145-153
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    • 2018
  • The purpose of this study is to seek ways how you can apply social responsibility requirements in accordance with the organizational characteristics of 'Dong' community service centers which are administrative service platform organizations, by applying the ISO 26000 to these centers. The ISO 26000, which is an international standard for social responsibility, defines the requirements for social responsibility which all organizations, regardless of their sizes or characteristics, can apply. This does not mean that all organizations must apply all the requirements regardless of their sizes or characteristics, but means that each organization can redefine the requirements applicable to its size and characteristics and apply them. Hence, this study defined 'Dong' community service centers' organizational characteristics and stakeholders and assessed the suitability of 251 categories in the ISO 26000 requirements by using the Delphi technique. Through this assessment process, 135 categories were selected. Then, after conducting an importance test by experts, 83 social responsibility assessment indicators applicable to 'Dong' community service centers were developed.

학점은행제 패션전공 학위과정 교육서비스품질이 학습만족도와 교육기관충성도에 미치는 영향 (Effect of Education Service Quality on Learning Satisfaction and Education Institution Loyalty of Fashion Major Degree Programs in the Academic Credit Bank System)

  • 이혜윤;박명자
    • 한국의상디자인학회지
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    • 제19권3호
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    • pp.89-97
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    • 2017
  • The purpose of this study is to analyze the difference and influence of educational institutions and majors on education service quality, learning satisfaction, and educational institution loyalty, and to provide information on an Academic Credit Bank System appropriate for the two types of education institutions and learners. Looking at the difference in education service quality, learning satisfaction and educational institution loyalty, Lifelong Education Organizations of Universities showed positive awareness compared to Job Technical colleges. Especially, differences in awareness regarding quality of education facilities were largest, followed by educational institution loyalty and learning satisfaction. Looking at the difference in awareness according to educational institution and majors, learners at Lifelong Education Organizations of Universities had positive awareness compared to Job Technical colleges in terms of quality of facilities, learning satisfaction and educational institution loyalty. No difference was found according to major. Looking at the effect of awareness of education service quality on learning satisfaction and educational institution loyalty, factors of education service quality affected learning satisfaction in the order of education>administration>facilities for Lifelong Education Organizations of Universities, and the effect on educational institution loyalty was found in the order of administration> education with no effect shown by facilities. For learners at Job Technical colleges, factors of education service quality affected learning satisfaction in the order of administration>education>facilities. Influence on loyalty to educational institution was found in the order of administration>facilities>education.

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IT서비스 기업의 윤리 수준과 혁신 경영 성과 (The Business Ethics and Innovation Management Performance of IT Service Firm's in Korea)

  • 안연식
    • 한국IT서비스학회지
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    • 제13권4호
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    • pp.155-168
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    • 2014
  • This paper discussed about business ethics and innovation management performance of IT service firms in Korea. To prove empirically the research hypothesis, the statistical analysis was based on the response from the 92 IT Service firms in Korean. As analysis results, it was found that the business ethics of organizations were the effect factors of the innovation management performance. And the knowledge competency and creativity are confirmed as a mediator between the business ethics and innovation management performance. So this paper suggests that business ethics in organizations are the important factor for enhancement of IT service firm's innovation performance. Specially the mediation effects of knowledge competency and creativity variables were proved empirically for the relation between the business ethics and innovation management performance. So it is desirable that knowledge-based service firms, for example IT service firms, have to strive to upgrade their level of business ethics and to link with their creativity and knowledge competency.

Research Ethics in the Aviation Service Industry

  • Soyeon PARK
    • 연구윤리
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    • 제5권1호
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    • pp.7-11
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    • 2024
  • Purpose: This study seeks to discuss research ethics, not only the academic honesty and sincerity that researchers who study aviation services academically should have, but also the direction of the moral aspects that are fundamentally required as researchers. Additionally, this study seeks to examine the realistic problems of research related to the aviation service industry, a field of social science. Lastly, focusing on research ethics in the aviation service field, we will look at the theoretical background and the problems in the actual research field, and draw implications based on this. Research design, data and methodology: This study conducted an exploratory study through a selection process based on research ethics topics and research ethics related to the aviation service industry. Results: Efforts to systematize research ethics in research areas related to the aviation service industry, which is a field of social science, require efforts to expand the scope of systematization of research ethics related to the aviation service industry by referring to systemization efforts in other academic fields. In addition, specific systemization efforts will be needed through cooperation between universities, research institutes, and academic organizations. Also, concrete systematization efforts will be needed through cooperation between universities and academic organizations.

Analyses of Business Values from E-Commerce Adoption in SMEs : Public and Private Organizations in Tourism Industry

  • Cho, Nam-Jae;Joun, Hyo-Jae;Oh, Seung-Hee
    • Journal of Information Technology Applications and Management
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    • 제15권3호
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    • pp.27-41
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    • 2008
  • This paper examines the relationship between IT investment and the improvement of efficiency from the perspective of organizational contingency by the type of organizations and their maturity in IT use in terms of their history of e-commerce use. Organizations are divided into private and public in nature, and into experienced and inexperienced in e-commerce. An analysis was performed on data from 286 organizations in tourism industry. Comparison among the four groups showed differences in competitive and operational efficiency.

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일-가정 균형을 위한 지역사회의 지원에 대한 고찰 (A Study on the Service Support Program for the Work-Family Balance in the Community)

  • 정지영;조성은
    • 가족자원경영과 정책
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    • 제12권1호
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    • pp.21-39
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    • 2008
  • The purpose of this study was to investigate service support programs for the work-family balance in the community. Service support programs in the community are at beginning stages of development, because it has taken about 10 years to put a self-governing system into practice in Korea. This study concentrates on service support programs developed by various service organizations in the city and does not include any rural districts. First, the developmental process of the work-family balance model and type of the service support program in the community were studied. Next, the situation of care service support was examined based on written articles. Finally, a few suggestions were made f3r work-family balance in the community. The developmental situation of work-flmily balance in Korea is in a stage which is shifting from the company-leading model to a family-company-community model. The most common type of service support program offered in the community until now has been the informal sector through relatives, neighbors or friends. However, service support programs, in the public sector by the government and in the voluntary sector by nonprofit organizations and corporations, has rapidly been growing and the number of services from each sector has also increased. Profit organizations in the private sector, such as medical and care service centers, are also now rapidly increasing. It appears that service support programs contributing to the work-family balance in the community come from a number of sectors, including public, voluntary, private and informal sectors, to suit consumer needs.

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노인 무료습식소 기관의 운영 현황 조사 및 지역 사회와의 협력 강도 (Characteristics of the Organizational Structures of Free Meal Service Centers and Cooperation with Community)

  • 박정숙;한경희;최미숙;정순돌;채인숙
    • 대한지역사회영양학회지
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    • 제6권3호
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    • pp.553-564
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    • 2001
  • The purpose of this research was to observe the management system of 18 free meal service centers for the low-income homebound elderly in Chungcheongbuk-Do In order researchers interviewed staff members of the free meal service centers. Based on the results of interviews with staff members of the meal service organization. only two centers used a standard recipe. and most of the meal preparation was controlled under the experience of volunteers. Only two meal service centers employed dietitians due to the lak of budgets. The cost of a meal per day ranged from ₩ 556 to ₩2,750 and the number of attendants at meal service ranged from 35 to 350 persons. The budget for most of the meal service centers is not enough to provide meals for the elderly who want to participated in free meal service programs. Home delivery meal service was not considered due to the lake of manpower and areal dispersion in rural ares. Most meal service organizations did not cooperate with other community service organizations. Several improvement strategies are recommended for the effective running of the free meal service centers. First, a nutrition specialist should be included in the staff members of the service organization to provide nutritious meal service to the elderly Second, a joint control system might be introduced into the present system to reduced the cost and the recover the limitations of areal dispersion. Third, service, coordination should be considered to overcome the problem of lake resources.

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Study on the relationship between trust and organizational performance in local administrative organization- Focused on the local administrative organizations in Gangwondo-

  • Kim, Sun-Ok;Park, Sung-Yong;Lee, Hee-Choon
    • Journal of the Korean Data and Information Science Society
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    • 제21권5호
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    • pp.983-997
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    • 2010
  • This study is to explore the relationship between trust in local administrative organization and organizational performance. Local administrative organizations provide the citizens with administrative services. Heightening the organizational performance contributes the citizens' happiness and the stream of times through organizations' change. To provide high quality of administrative service to citizens, trust in organizations is more important than any other capital. The improvement of organizational performance needs through this social capital. Factors about trust variables and organizational performance variables are extracted through the theoretical discussions. To do the research, public servants in 7 local administrative organizations of Gangwondo were asked to do the survey about how trust in organizations affects organizationa performances. The results explain that trust variables are related to organizational performance, and the local administrative organization which is high in trust is high in organizational performance. Trust in local administrative organizations improves the organizational performance internally and the organization will obtain trust from the citizens externally.

치과의료서비스에 대한 환자만족 영향원인 -경남 일부 지역 치과의원을 중심으로- (Factors Affecting Patient Satisfaction of Dental Services Organizations)

  • 이은숙;박정란;최미숙
    • 한국치위생학회지
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    • 제5권2호
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    • pp.247-261
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    • 2005
  • The main objective of this study is to investigate the factors affecting patient satisfaction, repeat-use intention, and inducement intention for providing the suggestion for patient-oriented management of dental services organizations. For this study, the patient satisfaction model including 14 facets of satisfaction factors such as distance(time/location), human services(dentist-hygienist), treatment results, and facilities(convenient facilities/parking lot) was examined. Data were collected from 196 patients who visiting the same dental services organization more than two times of ten dental clinics at Kyeongsangnam-do area using self-administered questionnaire. Major results of the empirical analysis are as follows: First, patient satisfaction, repeat-use intention, and inducement intention were significantly correlated with gender, age, economic conditions among patients of dental clinics. Second, kindness of hygienist, treatment results, kindness of receptionist, waiting time, emergency medical services, and right-fee for services were found to have significant influence on dental services organizations. These research findings suggest that improvement of service quality in dental care and advancement in treatment ability of dentist and hygienist are very important to improve patient satisfaction and patient-oriented service system in dental services organizations.

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