Research on Factors that Influence Interorganizational Relations of Job Center Consultants

고용지원센터 상담직원의 조직연계 활동에 영향을 미치는 요인에 관한 연구

The purpose of this dissertation is to positively analyze the characteristics of job center consultants' interorganizational relations and factors that influence this linkage in order to better understand the employment service of South Korea. The material utilized for analysis was collected by surveying consultants and managers of 38 job centers and 364 middle managers while applying the method of hierarchical regression. The following is the summary of the research results. First, there is a difference in the influence factor between the number of consultant's organization linkage and frequency of contact. As seen from this result, if the number of organizations a consultant links is affected by the organization's objective working conditions such as the organization structure, position, and primary responsibilities, then the frequency of contact which indicates intimacy by frequent contact depends on the professional ability of the person in charge rather than objective conditions. Second, the analysis result of influence factors according to the type of organization also displayed different influence factors based on the type. Public organizations and economics related organizations are existent in all areas in the form of municipal offices, public corporation, the Chamber of Commerce and Industry, and labor organizations. Therefore, rather than the personal ability of the person in charge or the influence of other work environments, information of the organization and the actual activities of the head are more influential. On the other hand, private organizations embrace service organizations, employment target related organizations, corporations; they are differentially distributed, which is why they are more influential in organizational reform, decentralization, communication, and the professional ability of the person in charge is significantly influential.

본 연구는 고용관련 조직간 연계 활성화에 필요한 정책적 실천적 지침을 마련하기 위한 것이다. 이를 위해 전국 38개 고용지원센터 상담직원의 조직연계 상황을 실증분석 하였고, 이러한 조직연계에 대한 조직요인, 관리자요인, 개인요인의 영향을 위계적 회귀분석 방법으로 분석하였다. 분석결과를 통해서 고용관련조직과 연계를 강화하고 특히 지역에 따라 차이를 보이는 민간조직들과의 연계 활성화를 위해서는 구조적 혁신과 더불어 담당자들의 전문능력 향상, 자기 업무에 대한 이해를 높이기 위한 조치들이 필요함을 알 수 있다.