• Industrial Engineering and Management Systems
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• 제7권2호
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• pp.93-100
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• 2008

Quality function deployment (QFD) provides a specific approach for ensuring quality throughout each stage of the product development and production process. Since the focus of QFD is placed on the early stage of product development, the uncertainty in the input information of QFD is inevitable. If the uncertainty is neglected, the QFD analysis results are likely to be misleading. It is necessary to equip practitioners with a new QFD methodology that can model, analyze, and dampen the effects of the uncertainty and variability in a systematic manner. Robust QFD is an extended version of QFD methodology, which is robust to the uncertainty of the input information and the resulting variability of the QFD output. This paper discusses recent research issues in Robust QFD. The major issues are related with the determination of overall priority, robustness evaluation, robust prioritization, and web-based Robust QFD optimizer. Our recent research results on the issues are presented, and some of future research topics are suggested.

• 기록학연구
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• 제58호
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• pp.263-297
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• 2018

공공기관의 기록관은 업무 수행과정에서 생산되는 가치 있는 기록물을 수집 보존하고 동시에 이용자에게 적극적으로 서비스해야 할 책임이 있는 기관이다. 본 연구에서는 품질기능전개(QFD) 기법을 활용하여 기록관이 설치된 공공기관을 대상으로 기록관 서비스의 품질을 측정하고 이를 개선하기 위한 우선순위를 도출하고자 한다. QFD의 구성요소를 규명하기 위하여 중앙행정기관 6곳의 기록관 내부이용자를 대상으로 설문조사를 진행하였고, 문헌연구와 기록연구사와의 면담을 수행하였다. 이후 도출된 이용자 요구사항의 중요도와 기술특성을 기반으로 품질의 집(HoQ)을 구축하여 기록관 서비스 기술특성의 중요도와 우선순위를 도출하였다. 연구 결과, 중앙행정기관의 기록관 서비스는 내부이용자의 기록 이용 가능성을 높이는 서비스에 중점을 두어야 하고, 특히 기록물의 검색, 열람, 대출서비스 지원을 강화해야 함을 확인할 수 있었다.

• 한국군사과학기술학회지
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• 제10권4호
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• pp.105-115
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• 2007

This study identifies technical barriers and trends on Radio Frequency Identification(RFID) applications for military force, and investigates technical requirements for the RFID implementation on military information systems, based on the preliminary research results from the introductory RFID applications on Ammunition Information System(AIS). We first obtain technical requirements using the Quality Function Deployment(QFD) methods, and identify the areas for research and developments. Furthermore, based on the survey results from military experts and users, we provide the potential application areas for military RFID implementation. Conversely, a technology and research roadmap for RFID in the military system is developed.

• 한국항만경제학회지
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• 제22권1호
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• pp.87-103
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• 2006

The aim of this paper is to establish the evaluation system of improving urban logistics using the QFD(Quality function Deployment) model which can facilitate to grasp the improving degree of realizing the system conforming to the relationship of all process and the process improvement. At the first stage, the established system through the QFD method will be used to evaluate and diagnosis the level of urban logistics in Cheonbuk District. The second stage is to investigate the important components that can make prompt improvement of urban logistics. Then, the sensitivity analysis is to be performed and the degree of improving urban logistics will be presented according to the rising degree of the relevant components.

• 대한안전경영과학회지
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• 제9권6호
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• pp.113-122
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• 2007

Quality function deployment(QFD) is becoming a widely used customer oriented approach. The aim of this paper is to present an analytic method of quality function deployment that is to maximize customer satisfaction, using a customer satisfaction survey conducted in the college in Korea. Combining weights and satisfaction indices, "performance/important" diagrams are to develop and this grid can be used in order to identify priorities for decision making. Also, this paper shows a 0-1 integer programming model for maximizing customer satisfaction subject to a budget constraint in QFD planning process with case study.

• 대한안전경영과학회지
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• 제8권3호
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• pp.171-187
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• 2006

Modern management considers customer satisfaction as a baseline standard of performance and a possible standard of excellence for any business organization including the college. Quality function deployment(QFD) is a structured approach to seek out voice of customers, understanding their needs, and ensure that their needs are met. The strategy value proposed by Chien et al. combines importance, satisfaction, performance, and ability to enhance decision making effectiveness. But in their model, the correlation among the strategic alternatives isn't considered the decision chain and is therefore eliminated. This paper proposes how to calculate the new weight of columns to consider various strength levels of correlations matrix, representing the correlation among the strategic alternatives, using normalization procedure. The aim of this paper is to present and original customer satisfaction survey conducted in the college. Thus, this paper presents an original customer satisfaction survey in the college and provides to demonstrate the practical usage of the design model to compare this model with Chien's model.

• 대한인간공학회지
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• 제27권4호
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• pp.103-108
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• 2008

The aim of this paper is to improve the design of a pair of axilla crutches through quality function deployment(QFD) and discomfort experiments. User needs for the crutches, as well as the engineering characteristics which have influence on the ergonomic quality of crutches were determined from the interview with many users. This information was entered in the house of quality, and the results show that the axillary pad and grip are the most important quality factors. And the results from the discomfort experiments confirmed the QFD output. A prototype reflecting the QFD results was proposed. The present study demonstrated how QFD approach can be a methodological tool geared to greater ergonomics consideration in product design.

• 산업경영시스템학회지
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• 제30권3호
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• pp.62-70
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• 2007

This study define the concepts of port logistics service by investigating various elements of port logistics service and grouping them in six attributes using a Data Mining technique. The QFD (Quality Function Deployment) technique is applied to measure the quality of port logistics service, and those results are analyzed. The DMQFD (Quality Function Deployment using Data Mining) model proposed in this study is a model for analyzing of port logistics service quality which is produced by combining those two stages. Using the DMQFD model, the requirements of customer could understand more correctly and systematically, and it could be an alternative tool to accomplish a customer satisfaction.

• 복식문화연구
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• 제17권3호
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• pp.484-498
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• 2009

The purpose of this study is to explore the applicability of QFD to product development of clothes by empirically applying it to development of a specific clothes, middle and elderly women’s formal knitwear. The voices of customers(VOCs) for formal knitwear was collected through in-depth interviews with 25 customers, shop masters, and designers. Also, questionnaires of which respondents were 230 customers were used to rank the importance of the items of VOC. A QFD team of 10 knitwear experts implemented the task of translating VOCs into design attributes and measuring the values of the relationships between VOCs and design attributes. Importance ranking of the items of design attributes was obtained based on Lyman's method. The results of this study were as follows. First, the customer requirements for formal knitwear were classified into five dimensions, that is, symbolism, aesthetic, fitness, usefulness, and maintenance. Second, the descending order of the necessity of improving the quality was maintenance, aesthetic, fitness, usefulness, and symbolism. Third, three-staged design attributes were obtained as a result of translating of VOCs into design attributes. Lastly, the descending order of the importance of design attributes was "sorts of yarn", "sorts of color jacquard", "color", "tone", "ease", etc.

• 한국감성과학회:학술대회논문집
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• 한국감성과학회 2000년도 춘계 학술대회 및 국제 감성공학 심포지움 논문집 Proceeding of the 2000 Spring Conference of KOSES and International Sensibility Ergonomics Symposium
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• pp.212-217
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• 2000

The purpose of this study was to develop a design process for a functional and sensible brassiere for muddle - aged women. As a methodology, an engineering design process QFD (Quality Function Deployment) was adopted to translate the consumer's needs into product design parameters. the customer needs for the wear comfort of brassieres were extracted from a survey of 100 women aged 30 - 40. To select which items were critical and which could be traded off for other attributed or benefits. the importance ratings for the customer needs were determined. Customer needs were translated into technical language by various physical test methods and wear tests. The customer competitive assessment was generated by wear tests of 10 commercial brassieres under controlled environmental conditions of 28${\pm}$1$^{\circ}C$, 65${\pm}$3% RH. The relationship matrix between the customer needs and the means of delivering the needs was developed. Using the QFD methodology, design elements for developing a brassiere for middle-aged women could be analyzed and organized efficiently.