• 한국IT서비스학회지
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• 제10권4호
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• pp.309-321
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• 2011

The u-City construction plan being executed presently involves such problem that services are provided in a suppliers-oriented direction while there are not much discussions on what u-Services citizens should be provided with and what u-Services that city government the supplier shall provide. In order to implement citizen-friendly u-Services the type of u-Services that offer just the right services efficient and convenient for citizens, u-Services should be provided based on active researches on the citizens' use and utilization of u-Services rather than u-Services being provided in suppliers' perspective as so far. To that end, there need be recognition and well-organized methodology that u-Services should be provided through humane, social and scientific analysis of the citizens that are to be provided with u-Services. Thus, in this study, the process of u-Services being transmitted was re-interpreted as background theory to deduce and apply services appropriate for u-Residential Space, and service science for u-Services the scientific and overall approach to seek for service innovation was applied to the development of u-Service deduction method based on such background theory. The u-Service methodology developed based on service science is judged able to deduce and provide u-Services appropriate for the intended services through scientific analysis of citizen-friendly u-Services.

• 품질경영학회지
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• 제39권1호
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• pp.78-89
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• 2011

A study for service quality is actively done but that for the quality level of the provided service recognized by the service provider for the same service, and for the difference in quality level of service use recognized by the service user is not relatively widely done. Thus, this study analyzed difference between the quality level of the provided service recognized by the service provider and the quality level of service use recognized by the service user, around administrative service as one of cores of the university service, and examined how difference between both service qualities have effect on business the business satisfaction level of the service provider. We measured the service level provided by the individual in charge of the administrative service of the A-university and examined the service quality in business by use of questionnaires. As the result, it was appeared that the quality level of the provided service recognized by the service provider for the same service quality was higher than the quality level of service use recognized by the service user. In addition, it was found that the quality level of the provided service recognized by the service provider had a significant effect on the service provider's business satisfaction level but the quality level of service use recognized by the service user had not effect on the business satisfaction level of the provider.

• 한국의류산업학회지
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• 제6권2호
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• pp.205-212
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• 2004

The purposes of this study was to exploit the differences on recognition for the service provided between salespeople and customers who have purchased fashion apparels and garments at the department stores, and to suggest the educational direction of salespeople in order to enhance competitiveness and to increase customers' satisfaction. Data were obtained from 297 apparel salespeople working at 6 department stores and 285 customers of department stores in Daegu. Statistics used for data analysis were frequency, mean, t-test, ANOVA, and regression analyses. The important factors which affected the purchase of fashion products, in order of importance, were information ability, credibility and service quality of salespeople. But the service quality recognized by customers was lower than that by salespeople. It can be said the salespeople have to make every effort that customers feel comfortable and certain for the service provided. There were significant difference on the service provided by salespeople, as well as service quality recognized by customers in accordance with gender, marital status, age, level of education, and annual fashion apparel expenses.

• 가정∙방문간호학회지
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• 제2권
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• pp.52-59
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• 1995

This Study was done to examine the home health care service provided by home care nurses and the level of client satisfaction. Data were collected from 60 clients who received services from a home care center. The tool for measurement of satisfaction was composed 13 items and was 3 score scale. The results of this study are summarized as follows ; 1. By the disease pattern, subjects were distributed into cardiovascuvr disease(73.5%), digestire disease(10.2%), endocrine disease (6.1%), Senile dementia(6.1%) and the others(4.0%). 2. By the disease pattern, provided home health care services were follows; In cardiovascular disease and digestire disease, direct nursing service, education and physical assessment were provided every time. In senile dementia, direct nursing services were mainly provided and transfer and medication were rarely provided. 3. The level of satisfaction on provided home health services was high; mean score was 2.4 out of 3.

• International Journal of Human Ecology
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• 제6권2호
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• pp.73-83
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• 2005

The purpose of this study was to analyze the needs of future users for services at senior congregate housing and to look into the development directions of the service standards for senior congregate housing. A survey was conducted among middle-aged people in their fifties, who lived in Seoul, using the systematic random sampling method. The final sample included 498 respondents. The survey was conducted from November 3, 2003 to November 14, 2003. The results of this study were as follows. Firstly, as the need for housing services were high, it was quite clear that various services at senior congregate housing should be provided. Secondly, a service differentiation strategy should be proposed to meet the characteristics of the users. Thirdly, it was hereby suggested that service standards should be established in the following manner considering the relationship between the needs for services and the income level directly influencing the provision of services: 'Basic services' to be provided regardless of income, 'Optional services' to be selectable among the preferable services per income level, and 'Supportive services' to be provided for low-income people.

• 정보관리학회지
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• 제19권4호
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• pp.214-231
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• 2002

본 연구는 디지털참고정보서비스의 최근 개발 동향을 고찰한 것이다. 디지털참고정보서비스와 관련한 국내외 선행 연구를 개관하였고 기술 개발로 인한 새로운 서비스 패러다임을 설명하였다. 그리고 웹 상의 참고정보서비스로서 도서관이 제공하는 것, 출판사에 의한 것, 전문가에 의한 것, 그리고 이용자 직접 탐색 등을 간략하게 열거하였다. 최근의 추세는 협력 모델이 주목을 받고 있으므로 Collaborative Digital Reference Service(CDRS)와 같은 디지털참고정보서비스 협력을 중점적으로 소개하였다. 도서관 전문직들은 디지털 환경에 적합한 참고정보서비스 협력에 관심을 가지고 그 필요성을 분석해야 할 것이다.

• 한국지능시스템학회논문지
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• 제21권1호
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• pp.62-67
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• 2011

본 연구는 요양보호사의 서비스평가에 관련된 요인을 파악하고자 한다. 나아가 퍼지ID3를 이용한 패턴분석을 통해 서비스 평가 수준을 결정하는 일정한 룰을 발견하여 요양보호서비스의 질을 높이기 위한 방안을 제시하고자 한다. 요양보호사 230명의 설문지를 분석한 결과, 요양보호사의 서비스평가에는 요양서비스를 제공하는데 필요한 지식 및 기술과 담당하고 있는 이용자의 정보파악이 통계적으로 유의미한 관계가 있다는 것을 알 수 있었다. 한편, 퍼지 ID3를 이용한 패턴분석에 의하면 요양보호사의 지식 및 기술수준이 상대적으로 낮다고 하더라도 이용자정보 파악 수준이 높으면 서비스평가 수준이 높다는 것을 알 수 있었다. 따라서 본 연구에 의하면 요양보호사의 서비스평가에는 지식 및 기술 보다 이용자정보 파악이 보다 중요한 변인이라는 사실이 시사되었다.

• 한국정보통신학회논문지
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• 제13권7호
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• pp.1459-1466
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• 2009

유비쿼터스(Ubiquitous) 환경에서는 다양한 공간에 RFID, 센서 네트워크 등으로부터 지속적이고, 주기적으로 사용자 및 사물에 관한 다양하고 방대한 양의 센서 데이터 정보가 발생한다. 이러한 센서 서비스를 제공하는 수많은 제공자들 중에서 사용자는 자신이 원하는 서비스를 찾을 수 있어야 하며, 해당 서비스를 사용 시, 사용자의 요구에 맞는 서비스를 제공받아야 한다. 그러나 현재의 USN(Ubiquitous Sensor Network) 응용 서비스 환경에서는 이런 일련의 서비스들을 검색할 수 있는 레지스트리가 거의 없으며, 있더라도 비즈니스 위주의 UDDI(Universal desccription discovery, and integration)만이 존재한다. 또한, 서비스를 사용시 사용자의 요구에 맞는 서비스를 제공해야 하지만, 현재의 서비스들은 하나의 조건 또는 이벤트에 따른 서비스만 제공한다. 따라서 여러 조건이나 이벤트에 따라 서비스를 제공할 수 있는 룰 기반의 서비스 이벤트 처리 시스템이 필요하다. 이에 본 논문에서는 기존 UDDI를 참고한 센서 서비스 검색을 위한 서비스 레지스트리 시스템 및 WS-ECA(Web Service Event Conditon Action)와 같은 웹서비스(Web Service) 기반의 이벤트 룰을 참고한 USN 응용 서비스를 위한 이벤트처리 시스템에 대한 연구를 하였다.

• 산업경영시스템학회지
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• 제33권4호
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• pp.28-37
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• 2010

In this study, services for promoting health were provided to kindergarten children. As u-Health services for children, services centered of positioning of children are provided. However, since problems related with obesity and mental health are increasing day by day due to westernized eating habits, the necessity of physical and mental health care for children is on the rise. Considering this state, in this study, experiments of u-Health services under the concept of wellness were conducted on kindergarten children. For physical health, the children's obesity was controlled and for mental health, services of diagnosing hyperactivity disorder which is a sub symptom of ADHD were provided. Based on the results, it could be identified that parents' satisfaction and children's health conditions were improved.

• 한국농촌건축학회논문집
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• 제24권3호
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• pp.39-46
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• 2022

This study aims to derive basic living service facility items in rural areas and construct related spatial data. To do this, a literature review on the laws and systems related to the residential environment and services in rural areas, rural spatial planning, and the 'Rural Convention' strategic plan reports for the Jeolla and Gyeongsang Region in 2021 was conducted. Primary data collection and review on the list of basic living service items in rural areas derived from the analysis were conducted. After data collection, 12 sectors and 44 types of rural basic living service items were derived; the data selection was carried out based on the clarity of the subject of data management, whether it was established nationwide, whether it was disclosed and provided, whether it was periodically updated, and whether it was an underlying law. Afterwards, data on the derived rural basic living service items were constructed. Afterwards, spatial data on the derived rural basic living service items were constructed. Because open data provided through various institutions were employed, data structure unification such as data attribute values and code names was needed, and abnormal data such as address errors and omissions were refined. After that, the data provided in text form was converted into spatial data through geocoding, and through comparative review of the distribution status of the converted data and the provided address, spatial data related to rural basic living services were finally constructed for about 540,000 cases. Finally, implications for data construction for diagnosing rural living areas were derived through the data collection and construction process. The derived implications include data unification, data update system establishment, the establishment of attribute values necessary for rural living area diagnosis and spatial planning, data establishment plan for facilities that provide various services, rural living area analysis method, and diagnostic index development. This study is meaningful in that it laid the foundation for data-based rural area diagnosis and rural planning, by selecting the basic rural living service items, and constructing spatial data on the selected items.