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Development Directions of Service Standards for Senior Congregate Housing  

You Byung-Sun (Housing and Interior Design, KyungHee University)
Hong Hyung-Ock (Housing and Interior Design, KyungHee University)
Publication Information
International Journal of Human Ecology / v.6, no.2, 2005 , pp. 73-83 More about this Journal
Abstract
The purpose of this study was to analyze the needs of future users for services at senior congregate housing and to look into the development directions of the service standards for senior congregate housing. A survey was conducted among middle-aged people in their fifties, who lived in Seoul, using the systematic random sampling method. The final sample included 498 respondents. The survey was conducted from November 3, 2003 to November 14, 2003. The results of this study were as follows. Firstly, as the need for housing services were high, it was quite clear that various services at senior congregate housing should be provided. Secondly, a service differentiation strategy should be proposed to meet the characteristics of the users. Thirdly, it was hereby suggested that service standards should be established in the following manner considering the relationship between the needs for services and the income level directly influencing the provision of services: 'Basic services' to be provided regardless of income, 'Optional services' to be selectable among the preferable services per income level, and 'Supportive services' to be provided for low-income people.
Keywords
needs for services; service standards; senior congregate housing;
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