• Culinary science and hospitality research
• /
• v.15 no.2
• /
• pp.136-149
• /
• 2009

The purpose of this paper is to explore the types of failed service and its effect on customer's negative emotions in the restaurant business and their influence on customer's behavior. The study examines the restaurant attributes of failed service in order to determine which variables have the greatest impact on customer's negative emotions and behaviors. To accomplish the purpose of this study, a casual model is developed - which analyzes the main antecedents, moderators and consequences of failed service in the restaurant business. The findings of this study are as follows. 4 types of failed services are found: lack of tangibles, doubt of reliability, unresponsiveness, no expressed empathy. They have an effect on customer's negative emotions(regret and disappointment). And the customer's negative emotions brings out negative behaviors(bad actions, switching brand, protest, negative word of mouth). Customer's regret causes bad actions and switching brand, and customer's disappointment caused switching brand and bad information by word of mouth.

• Strategy21
• /
• s.32
• /
• pp.97-122
• /
• 2013

The basic stance of the Republic of Korea Ministry of Foreign Affairs was 'quiet diplomacy'. However, there had been demands for specific plans for practical protection of Dokdo. In 2011, Prime Minister Kim Hwang Sik mentioned that they are reviewing measures of stationing marines on Dokdo, while on August 10th, 2012, former president Lee Myung Bak visited Dokdo. The visit itself was meaningful as he was the first supreme commander to visit Dokdo. This paper studies on the necessity of naval power on Dokdo to maintain its effective control. The effective control must be done by a national organization in a peaceful and unimpaired method. If so, can stationing naval power, whether directly or indirectly, on Dokdo be considered a violation of 'peaceful' method? A 'peaceful' effective of control meas the right of sovereignty over a territory without other country's protest. In such terms, protecting a territory falls under practicing the right of sovereignty, and therefore does not violate 'peaceful'. In addition, looking at international cases such as Ligitan/Sipadan Case and Pedra Blanca Case, evidences such as 'navy activity', 'flyng ensign', and 'military communication facility installation' was used. In ter case of Yemen-Eritrea dispute over Hanish, methods on effective control over island and sea was also ruled by the installation of military posts and military surveillance activities. Thus, stationing naval power on Dokdo can be a way of maintaining effective control per international law. To station naval poer on Dokdo, Presidential Instruction 24 integrated Defense Guideline Enforcement Ordinance, which is domestic law, must be revised. Reason being, the Enforcement Ordinance states that the navy area of responsibility excluded Ullundo, where Dokdo is under jurisdiction of Ullungdim thus excluding navy control. In addition, considering the diplomatic situation, it is more fut to install navy radar site on Dokdo rather than 'stationing marines'. In other words, enforcing surveillance in the vicinity of Dokdo and installing radar site instead of stationing direct combatants is one way of practicing effective control without stimulating diplomatic disputes.

• Journal of Digital Convergence
• /
• v.16 no.3
• /
• pp.487-495
• /
• 2018

The purpose of this study is to diagnose problems of the permanent judge system by examining the cases of practical running of the permanent judge system, and to provide basic materials for the settlement of fair and transparent judge culture. The findings of the case studies are as follows. First, the difficulties in selection, allocation, and education of judges caused by the operation of the permanent judge system. The problems in allocation are forceful allocation, conflict over allocation with general judges. The problems in evaluation are individual evaluation and limits of fairness, lack of evaluation rules. Second, the unpredictability of whether the permanent judge system survive or not. Third, there are some environmental constraints of the permanent judge system. Lack of protective apparatus is lack of rescue method and solution for intentional protest. Forth, there is a problem of low recognition of the permanent judge system. As the federation has been not active in publicizing the permanent judge system, the system is not well known.

• Korean journal of communication and information
• /
• v.26
• /
• pp.157-208
• /
• 2004

This study explored how television news constructed an issue of the building of a nuclear waste facility on Wido, an issue which displayed a social conflict in the latter half of the year 2003. To do this, this study conducted frame analysis on KBS and MBC main news including national and local ones, broadcasted from 11 July, 2003 to 10 December, 2003. It was found that television news tended to stress violent protests against site designation and social disorder rather than the causes of a conflict and its solutions. Therefore, news reporting excluded fundamental reasons of conflict such as the governmental decision-making process of site designation, geological suitability, safety issue and nuclear energy policy, emphasizing the confrontation and clash between pro and con groups of site designation. This indicates that television news defines an issue of the building of a nuclear waste facility as the local conflict between groups, the police and demonstrators, or neighbors who approve and protest the site designation, not as the national issue of nuclear policy.

• Research in Community and Public Health Nursing
• /
• v.29 no.3
• /
• pp.382-392
• /
• 2018

Purpose: The purpose of this study is to investigate effects of an oral self-care program on oral dryness and oral health related quality of life in the elderly. Methods: The current research design isa nonequivalent control group protest-posttest design with two groups of elders from two different senior centers in D city. Tools for the research include paper of salivary absorption (WF41-1850, Whatman, Germany), 6 items for subjective oral dryness and OHIP-14 for oral health related to quality of life. The data were analyzed to test three hypotheses by using the SPSS 22.0 program. Results: The three hypotheses were significantly accepted. The subjective oral dryness score was lower in the experimental group than in the control group (t=-2.45, p=.022). Salivary absorption was higher in the experimental group than in the control group (t=3.83, p<.001).Oral health related quality of life was better in the experimental group than in the control group (t=-2.11, p=.044). Conclusion: The oral self-care program has appeared to be effective on oral dryness and an oral health related quality of life in the elderly. Therefore, it can be suggested that the oral self-care program is applicable as an intervention program motivating the elderly to maintain oral health.

• Journal of The Korean Association For Science Education
• /
• v.25 no.5
• /
• pp.595-602
• /
• 2005

The purpose of this study was to test effects of the Triple Abduction Model (TAM) for improving the skills of scientific hypothesis generation in science learning. Twenty-six students were selected for the TAM group and 27 others were selected for a traditional group from one high school. Researchers developed and administered 10 TAM and traditional-style activities. The degree of hypothesis explanation was evaluated during the experimental treatment. Each Subjects' ability in scientific hypothesis generation was assessed by the Science Knowledge Generation Test A and B. Test A was used as a protest and B for a posttest. The results of this study revealed that the degree of hypothesis explanation of TAM was significantly higher than the degree of the traditional group, and the mean of the TAM group was equal to the mean of traditional group on the pretest. Additionally, the mean of the TAM group was significantly higher than the mean of the control group on the posttest. Therefore, instruction with TAM was more effective than the instruction using traditionals method for increasing students' hypothesis generation skills.

• The Journal of Korean Association of Computer Education
• /
• v.4 no.2
• /
• pp.63-69
• /
• 2001

In this paper, the educational effects of NETCLASS(network-based collaborative learning system) for EICE(education on information communication ethics) were verified by a non-equivalent control group protest-posttest design. We experimented our system on an experimental group (45 learners) and a comparative group (45 learners) respectively with a defining issues test (DIT). The t-value is 5.108 which shows the difference of the mean value between the experimental group and the comparative group, and their average p-mark shows that the difference is statistically meaningful at p<.001 level. Thus, the experiment using NETCLASS and DIT suggests that the morality of the experimental group is higher than that of the comparative group(t(88)=+5.108, p<.001). This paper suggests very strong possibility that the abilities such as creativity, sociality, morality and emotivity can be improved by utilizing ICT(Information and Communication Technology).

• Journal of the Korea Society of Computer and Information
• /
• v.10 no.2 s.34
• /
• pp.69-78
• /
• 2005

As the study and use of P2P systems are diversified, the effect of excessive amount of traffic, which occurs in searching peers' resource and is considered as a network bandwidth Problem, cannot let the matter Pass without making a protest. In case P2P application doesn't reduce network traffic, it can be much effected to use bandwidth smoothly in the internet environment where various network applications lie scattered and there will be inconvenience when many network users makes use of related applications . In this Paper, we propose a pure P2P model based-broadcasting technique for producing successful hit ratio and traffic amount in the weakly connected environment based-P2P system where situation of peers' connection and exit is ambiguous . The proposed searching technique is designed/implemented to improve a resident problem in the related system and we have estimated the performance of the proposed searching technique comparing our technique with the existing broadcasting based-searching technique .

• The Journal of the Korea Contents Association
• /
• v.11 no.8
• /
• pp.488-498
• /
• 2011

This study is an analysis of how national newspapers and local newspapers frame news contents over selecting of the site of International science-business belt. The results of analysis are as follows. First, in national newspapers, 'incompetent government frame' to criticize inconsistent policies and 'relapse prevention frame' were most commonly found. Second, newspapers in the region chosen as the site of an International Science-business belt and newspapers in the region not chosen showed a severe contrast in news frames. Most of news frames in the region chosen as the site of an International science-business belt were 'development frame' and 'performance frame'. On the other hand, newspapers in the region not chosen produced 'incompetent government frame' and 'protest frame' more than others. Finally, local newspapers in the area not related with the site of an International Science-business belt did not even deal with such an articles. These results show that to win large-scale national projects such as PIMFI facilities, local governments have been too much competitive and connected to a conflict.

• Asian Pacific Journal of Cancer Prevention
• /
• v.15 no.24
• /
• pp.10749-10755
• /
• 2015

Background: In both developed and developing countries; breast cancer is the major cancer observed in women. The aim of this study was to assess the effect of nursing and mammographic intervention on women with breast cancer between the ages of 50 and 70. Materials and Methods: A training program, which was quasi-experimental and had a pretest-protest design, was applied in Kemalpaaa district of Izmir, between October 2008 and August 2010. The target population was women between the ages of 50 and 70, who were registered in the list of 3rd Family Medicine Unit in Izmir's Kemalpasa metropolis. A total of 106 women who were in conformity with the study criteria participated in the study. Research data were collected through home visits that included face-to-face interviews; Ministry of Health education material and video films were modified and used for the training. Data analysis was performed through 82 women who were paired at the first and the second phase. Results: It was observed that although the rate of breast self examination significantly increased after the training (p=0.022), the rate of clinical breast examination (p=0.122) and mammographic screening (p=0.523) did not. Differences in the stages of change after training were found to be statistically significant (p<0.001) and the group showed a progression in the stages of change in general (46.3%). In women mean scores of breast cancer awareness (p<0.000), severity (p<0.000), health motivation (p<0.000) and perception of the benefits of mammography (p<0.000) increased significantly and mean score of perception of mammography barriers decreased significantly (p<0.000) after the training. Conclusions: After the training on breast cancer and mammography it was determined that nursing interventions provided positive progression of stages of change of women, affected health beliefs positively and significantly increased BSE incidences. However, it did not have a significant effect on CBE and mammographic screening.