• 제목/요약/키워드: Nursing care satisfaction

검색결과 913건 처리시간 0.021초

간호간병통합서비스 병동의 간호서비스에 대한 환자-간호사 인식도 비교 (Comparison of Expectation-Perception between Patient and Nurse on Nursing Care Service in Comprehensive Nursing Care Wards)

  • 윤호순;임지영;강민진
    • 한국콘텐츠학회논문지
    • /
    • 제17권3호
    • /
    • pp.507-522
    • /
    • 2017
  • 본 연구는 Parashuraman, Zeithmal과 Berry가 개발한 SERVQUAL 모델을 이용해 간호간병통합서비스 병동을 이용한 환자와 간호사를 대상으로 간호서비스에 대한 인식도를 상호 비교함으로써 보다 환자중심의 간호서비스를 제공하고, 간호간병서비스에 대한 환자 만족도 및 간호의 질 향상을 위한 근거자료를 제시하고자 한 것이다. 이를 위하여 간호간병통합서비스 병동 간호사 192명과 환자 321명을 대상으로 간호서비스에 대한 기대-인식 차이 정도를 비교 분석하였다. 분석 결과 간호간병통합서비스 병동에서 제공된 간호서비스에 대한 환자의 만족도가 환자의 기대 정도와 간호사의 수행도에 비해 통계적으로 유의하게 높은 것으로 나타나 향후 간호간병통합서비스 제도가 환자 중심의 전인간호 실현이라는 관점에서 간호서비스 수행도를 높이는 데 기여할 수 있음을 알 수 있었다. 한편 간호사가 환자의 기대를 잘 인식하고 있어도 이에 부응하는 간호서비스를 잘 수행하지 못하고 있는 것으로 파악된 차이에 대하여는 추후 간호간병통합서비스 제도를 운영하고 있는 보건복지부와 병원 당국 그리고 간호부서간의 조정과 협력을 통하여 발전적 대안이 마련되어야 함을 알 수 있었다. 이와 같은 본 연구의 결과를 바탕으로 본 연구의 개념적 모델인 PZB의 SERVQUAL 모델을 적용하여 환자의 간호서비스에 대한 기대 수준과 만족도를 지속적으로 측정하고 평가하면서 간호서비스 질 향상을 통한 간호간병통합서비스 제도를 발전시켜나가야 할 것을 제안한다.

환경적 중재가 중환자실 교대근무 간호사의 수면과 정서에 미치는 효과 (Effect of Environmental Intervention on Sleep, Emotions and Job Satisfaction of Rotating Shift Nurses in Intensive Care Unit)

  • 김희자
    • 성인간호학회지
    • /
    • 제24권1호
    • /
    • pp.11-19
    • /
    • 2012
  • Purpose: The purpose of this study was to explore the effect of an environmental intervention on sleep, reported emotions and job satisfaction of rotating shift nurses in intensive care unit. Methods: The study was a non-equivalent design with a comparison group. The participants in the study were 34 shift workers randomly assigned to one of two groups. The intervention for one group was the use of an eye shield for two weeks with the other group not receiving the treatment. Data on quality of sleep, stress, depression and job satisfaction were collected from both groups at the beginning and the end of the two week period. See note at bottom page. Data were analyzed by ANCOVA using the SPSS/WIN 18.0. Results: Quality of sleep and job satisfaction were more positively reported along with reports of less depression and stress by those nurses receiving the eyeshild intervention. Conclusion: These results suggest that the eyeshield intervention may be an effective intervention.

호스피스병동 입원 환자의 간호요구도와 간호만족도 (Nursing Need and Satisfaction of Patients in Hospice Ward)

  • 김정아;김경희;강희선;김지수
    • Journal of Hospice and Palliative Care
    • /
    • 제17권4호
    • /
    • pp.248-258
    • /
    • 2014
  • 목적: 본 연구는 호스피스병동 입원 환자의 간호요구도와 간호만족도를 확인하여 궁극적으로는 호스피스 서비스의 질을 향상시키기 위한 기초자료를 제시하기 위해 실시되었다. 방법: 연구대상자는 S시에 소재한 2개 호스피스병동에 입원한 말기암환자 80명이다. 수집된 자료는 IBM SPSS 20.0을 이용하여서 기술통계, t-검정, ANOVA 및 Pearson correlation coefficient 등을 실시하였다. 결과: 호스피스병동 입원 환자의 간호요구도는 $3.58{\pm}0.31$점, 간호만족도는 $3.25{\pm}0.20$으로 간호요구도에 비해 간호만족도는 낮은 수준이었다. 대상자의 일반적 특성중 교육상태, 직업, 종교 및 기능 상태에 따라 호스피스 간호요구도에 유의한 차이가 있었으며, 성별과 치료비 부담자와 기능 상태에 따라 호스피스 간호만족도에 유의한 차이가 있었다. 대상자의 간호요구도와 간호만족도는 양의 상관관계가 나타났다. 결론: 호스피스병동 입원 환자의 간호만족도는 간호요구도에 비해 낮은 수준으로 호스피스 서비스를 받는 환자의 서비스의 질을 높이기 위해서는 신체적, 심리/사회적, 영적 및 교육/의뢰 영역별로 구체적인 간호중재 방안이 마련되어야 한다.

간호·간병통합서비스병동 간호사의 이직의도 경로분석 (Path Analysis of Nurse's Turnover Intention Working at the Comprehensive Nursing Care Service Wards)

  • 양현주;방설영;박미라;제남주
    • 디지털융복합연구
    • /
    • 제17권3호
    • /
    • pp.341-351
    • /
    • 2019
  • 본 연구는 간호 간병통합서비스병동 간호사의 병동운영지원체계, 간호수행도, 직무만족, 소진과 이직의도 간의 인과관계를 확인함으로써 효율적인 인적자원 관리를 위한 기초자료를 제시하고자 시도되었다. 연구대상은 B시, C시 소재 500병상 미만 규모의 간호 간병통합서비스병동 간호사 137명이었으며, 구조화된 설문지를 이용하여 자료를 수집하였고 수집된 자료는 SPSS/WIN 21.0과 AMOS 18.0으로 분석하였다. 경로분석 결과, 간호 간병통합서비스병동 간호사의 이직의도에 직접적인 영향을 미치는 변수는 병동운영지원체계와 소진이었으며, 간접적인 영향을 미치는 변수는 간호수행도와 직무만족이었다. 이직의도에 직접적인 효과가 가장 큰 것은 소진이었으며, 소진은 간호수행도와 직무만족에 직접적인 영향을 받았고, 직무만족은 병동지원체계의 직접적인 영향을 받는 것을 확인하였다. 따라서 간호 간병통합서비스병동 간호사의 이직의도를 감소시키기 위해서는 병동운영지원체계를 강화하여 직무만족을 향상시키고, 간호수행에 대한 부담과 소진을 감소시키는 방안이 마련되어야 할 것이다.

간호학생의 임상수행능력에 영향을 미치는 요인 (The Influencing Factors on Clinical Competence of Nursing Students)

  • 양진주
    • 한국간호교육학회지
    • /
    • 제15권2호
    • /
    • pp.159-165
    • /
    • 2009
  • Purpose: The purpose of this study was to identify clinical competence and to analyze influencing factors on clinical competence for second year college nursing students. Methods: The data were collected from 183 students by means of self reported questionnaires with clinical competence, satisfaction of clinical practice experience, critical thinking disposition, and self-directed learning, on June 18th 2007 and June 25th 2008. Results: The influencing factors on clinical competence of nursing students were satisfaction of clinical practice experience and critical thinking disposition. The more adaptable a student's major was, the higher the clinical competence and satisfaction of clinical practice experience. The score of self-directed learning was the highest in the well adapted group of a major. For clinical competence categories, the level of basic nursing was the highest followed by psychosocial nursing, patient education, nursing process, monitoring and patient physical assessment. The level of direct nursing care was the lowest among nursing students. Conclusion: In conclusion, results of this study suggest that constructing a cooperative system between colleges and educational hospitals, intensifying preceptors' and professors' clinical instruction, and developing a multimedia learning module and practice using simulators or standardized patient care is necessary to promote clinical competence of nursing students.

Effect of the ADDIE Model-based Distance Infection Control Education Program on Infection Control Performance of Care Workers

  • Min Sun Song
    • International Journal of Advanced Culture Technology
    • /
    • 제12권1호
    • /
    • pp.190-201
    • /
    • 2024
  • This study examined the effect of the distance Infection Control Education Program (ICEP), developed based on the ADDIE model, on infection control knowledge, attitude, and performance among care workers in long-term care facilities nationwide. The program, developed based on the ADDIE model, was applied to 173 care workers directly responsible for nursing care of elderly residents in lomg-term care facilities. The distance ICEP for care workers was conducted through the website and lasted 30 minutes for each of the eight topics. To determine the effectiveness of the education, infection control knowledge, attitude, performance, and satisfaction were surveyed before and four weeks after the program. Differences in infection control knowledge, attitude, and performance before and after the distance ICEP were assessed by a t-test. A significant difference was observed in knowledge and infection control performance after the distance ICEP was administered to care workers. In the sub-domains of infection control performance, overall understanding of infection, regular infection control education, infection control by special pathogen (multidrug-resistant bacteria, tuberculosis, tick-borne infectious diseases), and detailed infection control education by infection site (pressure ulcers and urinary tract infections) were significantly improved. Infection control knowledge and performance improved through the distance ICEP applied to care workers. Satisfaction also displayed high scores on most items and indicated that it was helpful for infection control in facilities, confirming the effectiveness of infection control education. Based on the survey of care workers nationwide, the infection education program can be effectively used for care workers in the future.

요양보호사 양성 교육프로그램에 대한 요양보호사의 평가 (Evaluation of the Korean Formal Educational Program for Training Care Workers for Frail Elderly)

  • 이여진;강현숙;권성복;김주현;박영숙;손행미;이은희;임난영;조경숙;한혜자
    • 대한간호학회지
    • /
    • 제40권6호
    • /
    • pp.872-881
    • /
    • 2010
  • Purpose: This study was done to evaluate the formal education program provided by the Korean government for care workers for frail elderly people. Methods: This study was a cross-sectional survey in which 438 certified care workers who had completed the education program participated. Data were collected from June to October 2009, using a self-report questionnaire consisting of satisfaction with, and understanding of the education program. Results: The participants had a mean age of 46.7 yr, 87.9% were female and 58.2% were high school graduates. For the theory part of the education, the highest score for understanding was for 'supporting household & activities of daily living' while the lowest score for understanding was for 'care for death and dying'. For the practical education, the highest score for understanding was for 'talking with the client' and the lowest score was for 'first aid & basic life support'. There was a significant difference in satisfaction and understanding of the theoretical and practical parts according to educational level. Conclusion: Continuing education programs are needed for care workers for elders, both in the theoretical and practical areas. Also the content of programs should address the weak points of this formal education program.

Association between Resilience, Professional Quality of Life, and Caring Behavior in Oncology Nurses: A Cross-Sectional Study

  • Jeon, Misun;Kim, Sue;Kim, Sanghee
    • 대한간호학회지
    • /
    • 제53권6호
    • /
    • pp.597-609
    • /
    • 2023
  • Purpose: The degree of caring behavior of oncology nurses is a crucial factor in the care provided to patients with cancer. In this study, we aimed to investigate factors related to oncology nurses' caring behavior, including their resilience and professional quality of life. Methods: A cross-sectional descriptive study was conducted with 107 oncology nurses at an urban tertiary hospital from May 18 to 24, 2015. We used a self-report questionnaire to measure resilience, professional quality of life, and degree of caring behavior. Data analysis included descriptive statistics, correlations, and multiple regression analysis using SPSS/WIN 20.0. Results: Oncology nurses presented with low levels of resilience and caring behavior, and high levels of compassion satisfaction, burnout, and secondary traumatic stress. There was a statistically significant relationship between the degree of caring behavior, resilience (r = .43, p < .001), compassion satisfaction (r = .51, p < .001), and burnout (r = - .42, p < .001), as well as between secondary traumatic stress and burnout (r = .34, p < .001). Factors associated with oncology nurses' degree of caring behavior were compassion satisfaction (t = 6.00, p < .001) and educational level (t = 3.45, p = .001). Conclusion: This study demonstrates that oncology nurses' degree of caring behavior is related to their professional quality of life and education. These findings suggest that enhancing oncology nurses' healthy coping strategies at both the individual and organizational levels can further develop holistic nursing care. Additionally, it is necessary to examine the factors affecting nurses' compassion satisfaction and to try to promote this aspect.

간호·간병통합서비스 병동 간호사의 긍정심리자본, 직무만족, 사회적 지지가 간호업무성과에 미치는 영향 (Influences of Positive Psychological Capital, Job Satisfaction, and Social Support on Performance of Nurses in Comprehensive Nursing Care Service Wards)

  • 이수목;김경미
    • 한국직업건강간호학회지
    • /
    • 제32권4호
    • /
    • pp.185-194
    • /
    • 2023
  • Purpose: This study aimed to prepare basic data for the development of a nursing intervention program to improve nursing performance by identifying the factors affecting nursing performance in an integrated nursing care service ward. Methods: Participants were 166 nurses who had worked for more than six months in the integrated nursing care service wards of three general hospitals located in B city. Data were collected from July 15 to August 30, 2022 using structured questionnaires and analyzed by T-test, ANOVA, Scheffé test, Pearson's correlation coefficients and multiple linear regression using the IBM SPSS/WIN 25.0 statistical program. Results: Factors affecting the nursing performance of participants were age (β=.58, p<.001), positive psychological capital (β=.41, p<.001), and social support (β=.28, p<.001). The total explanatory power of these variables for nursing performance was 55.8%. Conclusion: The results of this study suggest the need for programs that improve psychological capital and social support while considering nurse's age to enhance their performance in nursing integrated service wards.

생활체육에 참여하는 노인의 삶의 만족도의 영향요인 (Effect of Participation in Life Sports on Life Satisfaction of the Elderly)

  • 송민선;양남영
    • 가정간호학회지
    • /
    • 제25권3호
    • /
    • pp.173-181
    • /
    • 2018
  • Purpose: This study examined the effects of physical fitness and aging anxiety on life satisfaction among the elderly. Methods: The participants were 119 elderly. Data collection was conducted from July 1 to 10, 2018. Data were analyzed using descriptive statistics, t-tests, ANOVA, Pearson's correlation coefficients, and multiple linear regression analysis with SPSS software. Results: The mean life satisfaction score was 4.10. Life satisfaction differed significantly according to several general characteristics: education level (p=.014), income (p<.001), living with partner (p=.041), perceived health status (p<.001), and number of chronic diseases (p<.001). Statistically significant positive relationships were observed between life satisfaction with muscle strength (r=.20) and, flexibility (r=.21), and a negative relationship was observed with aging anxiety (r=-.66). A total of 60.0% of life satisfaction was explained by income, perceived health status, muscle strength, flexibility, and aging anxiety. Conclusion: These results can be used to develop life sports programs to improve physical, social, and emotional health promotion with consideration for support to alleviate economic burden. Effect of life sports are evident as a way for healthy and energetic elderly. It should not be a simple exercise program but an integrated plan for improving physical, mental, and social health of the elderly.