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http://dx.doi.org/10.5392/JKCA.2017.17.03.507

Comparison of Expectation-Perception between Patient and Nurse on Nursing Care Service in Comprehensive Nursing Care Wards  

Yoon, Ho Soon (국민건강보험일산병원)
Lim, Ji Young (인하대학교 간호학과)
Kang, Min Jin (국민건강보험일산병원)
Publication Information
The Journal of the Korea Contents Association / v.17, no.3, 2017 , pp. 507-522 More about this Journal
Abstract
The aim of this study was to compare perception between patient and nurse on comprehensive nursing care service using SERVQUAL model. To accomplish this goal, the 5 gaps of expectation-perception on comprehensive nursing care service was analyzed. The subjects were 192 nurses and 321 patients who admitted in comprehensive nursing care service wards. As results, patient's satisfaction was higher than patient's expectation and also nurse's performance. Therefore, we found that comprehensive nursing care service would contribute to perform holistic nursing care services in the future. To develop comprehensive nursing care service system sustainably, it needs continuous measurement of patient's expectation and satisfaction using conceptual model of this study.
Keywords
Comprehensive Nursing Service; Perception; Patient; Nurse;
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Times Cited By KSCI : 4  (Citation Analysis)
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