• 한국치위생학회지
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• 제9권3호
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• pp.392-402
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• 2009

Purpose : First, this study is to look into difference between dental hygienists' demographic characteristics and their job satisfaction by examining their demographic characteristics and job satisfaction. Second, this study is to analyze demographic factors of dental hygienists which influence their job satisfaction. Method : This study was made through mail survey with questionnaires for dental hygienists who are personally performing dental hygienist duties at dental clinics in Seoul between June 19 and July 24, 2008 by looking into factors influencing dental hygienists' job satisfaction in order to provide them as background data to enhance their job satisfaction. Total 180 questionnaires were distributed, and among these, 156 questionnaires excluding 24 questions of incomplete responses were statistically analyzed with SPSS 12.0. Result : First, the total mean of dental hygienists' job satisfaction was found to be 2.99 points out of 5 points, and that of their autonomy to be the highest as 3.26, and that of their salary to be the lowest as 2.55. Second, for relation between general characteristics and job satisfaction of dental hygienists, significant difference was found just in job experience(p<0.05), current position(p<0.05), average salary(p<0.001), and the expected period of engagement in dental hygienist duties(p<0.01). Third, descriptive power on demographic characteristics, which were used as an independent variable influencing their job satisfaction, was found to be 17.7%, and among the said factors, average salary had a statistically significant effect on their job satisfaction(p<0.01). Conclusion : The point of salary factor was lowest among 5 factors composing dental hygienists' job satisfaction, and as a result of multiple regression analysis, a factor influencing job satisfaction was average salary. Therefore salary system is required to be improved in order to increase their job satisfaction, and further studies on factors influencing their job satisfaction are also required to be made.

• 유통과학연구
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• 제15권2호
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• pp.111-120
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• 2017

Purpose - Service employees who work at airline check-in counters in airport are typically employed to undergo emotional labor. Emotional labor of airport service employees is an important managerial issue that must be solved. This study attempts to examine the underlying mechanism of emotional labor on turnover intention. It focuses on the consequences of emotional labor of service employees. The purpose of this study is to examine and empirically test how the two-types of emotional labor(deep-acting & surface-acting) of service employees differently affect the level of their job satisfaction and job stress. It also investigates the relationship between job satisfaction, job stress, and turnover intention. For this purpose, first, this study identified the structural relationship between emotional labor, job satisfaction, job stress, and turnover intention. Second, it investigated the mediating effects of job satisfaction between deep-acting and turnover intention. Research design, data, and methodology - To empirically test these structural relationships among research variables, data were collected by a interview from service manager of domestic airline companies and survey from 179 service employees who are working at single domestic airline check-in counters in airports in Korea using a self-rating questionnaire with total 19 items dealing with emotional labor, job satisfaction, job stress, and turnover intention. To test the research hypotheses, collected data were analyzed by confirmatory factor analysis (CFA) and structure equation model (SEM). Results - This study obtains meaningful research results. The results from this study are as follows. First, deep-acting has a positive effect on job satisfaction, whereas, deep-acting has a negative effect on job satisfaction. Second, surface-acting has a positive effect on job stress, whereas, the effects of surface-acting on job satisfaction did not show statistically significant result. Also, job satisfaction has partial mediating roles to the relationship between deep-acting and turnover intention. Conclusions - Based on the results of this empirical study, emotional labor of service employees is one of the key factors influencing their job satisfaction and job stress. In particular, deep-acting is the important factor in emotional labor to increase job satisfaction and reduce job stress. Finally, theoretical, managerial implications, and research limitations are mentioned in discussion parts.

• 아동학회지
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• 제33권4호
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• pp.129-141
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• 2012

The aim of this study is to examine the influence of job stress and teacher efficacy on early childhood teachers' job satisfaction levels. Data from 321 early childhood teachers working in kindergarten and child-care centers located in Incheon metropolitan city were collected. The data was analyzed by means of the SPSS 18.0 package. The results of this study were as follow; first, job stress was negatively correlated with job satisfaction. Job satisfaction levels were positively correlated with teacher efficacy. Secondly, job stress had a negative influence on job satisfaction levels. Teacher efficacy had a positive influence on job satisfaction levels. Thirdly, job stress had a directly negative influence on job satisfaction levels. It was also revealed that teacher efficacy had an indirect effect on the relationship between job stress and job satisfaction levels.

• 동아시아경상학회지
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• 제8권2호
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• pp.1-14
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• 2020

Purpose - The current study analyzes effects of hotel restaurant cook's emotional labor on job satisfaction and customer orientation. Research design and methodology - In order to achieve the current study's goal, sample was extracted targeting cooks working in 5-stars hotels located in Seoul considering spatial and time limitation. Method of research was direct research method with survey. Survey was conducted from April 1st, 2018 to April 20, 2018 (approximately 20 days). Total of 300 surveys were distributed to cooks working in 5-stars hotels located in Seoul, and among those 250 surveys were returned. Among returned 250 surveys, 246 surveys. Results - First, in order to test H1, effect of hotel restaurant cook's emotional labor on job satisfaction (satisfaction on superior and coworker) was analyzed. Second, in order to test H2, effect on hotel restaurant cook's emotional labor on job satisfaction (satisfaction on compensation and promotion) was analyzed. Third, satisfaction on superior and coworker had statistically significantly positive effect on customer orientation, while satisfaction on compensation and promotion did not have statistically significant effect. Conclusions - First, deep acting had statistically significantly positive effect on job satisfaction (satisfaction on superior and coworker), while surface acting did not have statistically significant effect. Second, both deep and surface acting had statistically significantly positive effect on job satisfaction (satisfaction on compensation and promotion). Third, satisfaction on superior and coworker had statistically significantly positive effect on customer orientation, while satisfaction on compensation and promotion did not have statistically significant effect.

• 간호행정학회지
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• 제13권1호
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• pp.98-108
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• 2007

Purpose: The objective of this research was to explore the levels of patient satisfaction and job satisfaction according to the level of nurse manpower, in order to provide effective management for nurses. Methods: The research was conducted from November 1 to December 30, 2006, with a survey of 310 nurses and 240 patients at eight tertiary hospitals in Seoul. Data were collected according to the level of nurse manpower from the first (a nurse vs. patient ratio of below 2.0) to the sixth (a ratio of over 4.0) rank. The survey tools were used Park-Yoon's job satisfaction (1992) and Wandelt and Ager (1974)'s patient satisfaction. The acquired data were analyzed with SPSS $PC^+$ 12.0 program using descriptive methods, ${\chi}^2$ test, ANCOVA, and Scheffe. Results: Overall job satisfaction of nurses showed 3.10 and patient satisfaction of patients showed 4.15. Analysis based on the level of nurse manpower showed that hospitals of first and second rank had higher scores than those of lower rank for nurse's job satisfaction and patient satisfaction. Conclusion: Hospitals with a higher level of nurse manpower showed higher score of nurse's job satisfaction and patient satisfaction.

• 한국보건간호학회지
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• 제26권2호
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• pp.195-203
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• 2012

Purpose: This study was conducted in order to investigate the relationships between job stress or social support and job satisfaction, and the function of social support, theoretically considered to mediate the relationship between job stress and job satisfaction. Methods: After obtaining informed consent from participants, data were collected from 122 taxi drivers. Gamma was used for testing of the first and second hypotheses. Partial Gamma was used to test the third hypothesis. Patterns of elaboration described by Babbie (1986) were selected for interpretation of the relationship among the three variable analyses. Results: First, a negative relationship was observed between job stress and job satisfaction (Gamma=-.543, p=.001) and a positive relationship was observed between social support and job satisfaction (Gamma=.741, p<.001). Second, when controlling for social support, the relationship between job stress and job satisfaction showed a decrease under conditions of both low and high social support. As for the mediating effect of social support, job stress was found to affect social support and social support was found to affect job satisfaction. Conclusion: The results showed that social support had a mediating effect between job stress and job satisfaction. Therefore, development and implementation of appropriate social support interventions is needed in order to reduce job stress and promote job satisfaction.

• 직업교육연구
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• 제37권2호
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• pp.145-165
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• 2018

이 연구의 목적은 특수교사의 직무스트레스와 직무만족 간의 관계를 조사하여 특수교사의 직무스트레스를 파악하고, 직무만족을 높일 수 있는 적절한 방안을 제시하는 것이다. 이를 위해 2017년 8월 21일부터 9월 18일까지 약 4주간 217명의 특수교사를 대상으로 온라인 설문조사를 실시하였다. 연구문제는 첫째, 특수교사의 직무스트레스와 직무만족에 대한 배경변인별 차이를 알아본다. 둘째, 직무스트레스가 직무 만족에 미치는 영향을 분석한다. 연구결과는 다음과 같다. 첫째, 여교사가 남교사 보다 직무스트레스가 높고 직무만족이 낮으며, 국 공립학교 교사, 특수학급 교사, 근무기간이 10년 이상, 유 초등학교 교사, 특수학급 교사의 경우도 같은 양상을 보이고 있다. 둘째, 직무스트레스와 그 하위요인들은 상호 간에 유의미한 양의 상관관계를 보였으며, 직무만족과는 유의미한 음의 상관관계를 나타내고 있다. 또한 직무스트레스가 직무만족에 미치는 영향을 확인한 결과 직무스트레스가 증가하면 직무만족은 감소한다. 이러한 결과를 통해 변인별 특수교사의 직무스트레스를 파악하였으며 직무만족을 높일 수 있는 방안을 제시하였다.

• International Journal of Internet, Broadcasting and Communication
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• 제12권4호
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• pp.156-165
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• 2020

We study empirically analyzed the final 216 copies of the responses from SME organization members in Seoul and Gyeonggi regions using statistical programs of SPSS24.0 and AMOS 24.0. In other words, the effect of job satisfaction on the organizational culture and job environment characteristics perceived by members of the organization, and the relationship between job satisfaction and job performance is shown as follows. First, the organizational culture of consensus, development, hierarchy, and rationality was statistically significant in job satisfaction. Therefore, the hypothetical one-man organizational culture was adopted by showing a positive (+) effect on job satisfaction. Second, job environment characteristics such as autonomy in job performance, compensation system, physical environment, and human environment had a positive effect on job satisfaction. That is, the job environment characteristics of hypothesis 2 were adopted as a positive (+) influence relationship on organizational satisfaction. Third, job satisfaction was expressed as a positive (+) influence relationship with job performance, so hypothesis 3 was adopted. As a result of this study, the higher the organizational member's perception of organizational culture and job environment characteristics is, the higher the job satisfaction is, and the improvement in job satisfaction is meaningful in that it provides theoretical and practical implications that indicate job performance.

• 한국화재소방학회논문지
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• 제21권1호
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• pp.19-28
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• 2007

구급대원의 직무만족도를 조사한 결과 119구급대원의 업무스트레스 정도는 업무스트레스 척도를 구성하고 있는 영역 전체 평균 4점 만점의 2.54(SD.44)점이었다. 119구급대원이 느끼는 영역별 피로 정도는 영역 전체 평균 4점 만점의 2.09(SD.49)점로 나타났다. 119구급대원의 직무만족도 정도는 전체 평균 5점 만점의 2.71점으로 조사됐다. 본 연구는 구급대원의 직무만족도 향상을 위해 구급대원의 신규채용확대, 임용전 교육실시, 해외연수 등을 통한 구급대원의 지속적인 교육훈련, 구급장비의 지원확대와 현대화, OAT제도 도입운영 등의 방안을 제시하였다.

• 한국의상디자인학회지
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• 제22권2호
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• pp.105-115
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• 2020

This study examined the relationship between job stress, burnout, and job satisfaction perceived by 185 beauty workers. Analysis and structural model analyses were conducted to derive the main results. The results are summarized and presented as follows. First, the job stress perceived by beauty workers has a statistically significant positive effect on burnout. Second, job stress perceived by beauty workers has a statistically significant negative effect on job satisfaction. Third, burnout felt by beauty workers has a statistically significant negative effect on job satisfaction. Through the above results, job stress and burnout should be lowered in order to increase the job satisfaction of beauty workers, and in particular, job stress must effectively be lowered in consideration of the fact that job stress is a determinant that increases burnout and reduces job satisfaction. A method must be discovered to achieve this end.