• 제목/요약/키워드: Business school department

Search Result 2,545, Processing Time 0.037 seconds

Customer Acceptance of Self-service Technologies in Retail: A Case of Convenience Stores in China

  • Fang Lyu;Hyun-A Lim;Jaewon Choi
    • Asia pacific journal of information systems
    • /
    • v.29 no.3
    • /
    • pp.428-447
    • /
    • 2019
  • This paper investigates how firms increase customer acceptance of self-service technologies in retail, and the impact of self-efficacy on customer experience, satisfaction, and loyalty. We conducted our empirical research by administering 308 questionnaires to customers of self-service convenience stores in China. We employed a structural equation model to analyze the relationship between service quality, revisit intention, and word of mouth. The results indicate that perceived service quality significantly influences customer satisfaction, with the service quality of self-service retail and experience value being important factors in consumer acceptance of self-service retail stores. Additionally, we investigated the relationship between customer experience value, satisfaction, and loyalty, and found that self-service retail stores exert a significant impact on perceived self-efficacy. Informed by the research on customer acceptance of self-service technologies in retail, promoting further development of self-service retail technologies can effectively aid companies in generating profit while offering more convenience to customers.

PRACTICAL STABILITY IN SWARMS SYSTEM

  • Pan, Fuchen;Chen, Xuebo;Li, Lin
    • Journal of applied mathematics & informatics
    • /
    • v.26 no.1_2
    • /
    • pp.203-212
    • /
    • 2008
  • Practical stability is a significant practical importance in scientific and engineering problems but less investigated. In this paper, we studied practical stability in swarms system and present new results.

  • PDF

Determinants of Intention to Borrow Consumer Credit in Vietnam: Application and Extension of Technology Acceptance Model

  • HOANG, Van Hai;NGUYEN, Phuong Mai;LUU, Thi Minh Ngoc;VU, Thi Minh Hien
    • The Journal of Asian Finance, Economics and Business
    • /
    • v.8 no.4
    • /
    • pp.885-895
    • /
    • 2021
  • The purpose of this study is to examine the determinants of intention to borrow consumer credit of Vietnamese people by applying the Technology Acceptance Model (TAM) and extending it with several variables, including anxiety, perceived trust, and perceived financial costs extracted and adapted from the existing literature. A questionnaire survey was administered in the big cities of Vietnam to a total of 602 consumers. Structural equation modeling (SEM) techniques have been employed to investigate the relationship among intention determinants to borrow. Findings show that perceived usefulness mediates the impact of subjective norms on the intention to borrow consumer credit. At the same time, subjective norms also directly influence the intention to borrow. Notably, anxiety, perceived trust, perceived financial cost, perceived ease of use have no significant influence on intention to borrow. Meanwhile, education level is confirmed to have a moderate influence on intention to borrow consumer credit of Vietnamese people. However, there is not enough statistical evidence about the influence of gender and marital status on the intention to borrow consumer credit in Vietnam. Based on the findings of the Vietnamese consumer credit market, we proposed some suggestions to promote the growth of the market in the future.

Process Packaging in Knowledge Management System (지식관리 시스템에서의 프로세스 지식화)

  • Park, In-Jun;Gyuwon Sim;Minseok Song
    • Proceedings of the Korean Operations and Management Science Society Conference
    • /
    • 2000.04a
    • /
    • pp.664-667
    • /
    • 2000
  • Although managing knowledge about business processes has been recognized as an important aspect of Knowledge Management System (KMS), it has not been satisfactorily addressed academically or commercially. This paper proposes a KMS architecture to effectively manage business process as knowledge. It expands commonly recognized KMS functions with the process packaging module that defines business processes, monitors and evaluates process instances, keeps process instance history, and provides link between processes and other knowledge items such as documents and experts. The users can not only find the best practice of a business process but also learn from mistakes. A prototype system is implemented to show the feasibility of the proposed architecture. The results of this paper can contribute to expand current KMSs to help use knowledge to enhance the users' performance in their business processes.

  • PDF

A Study on the Governmental Policy' Loan of Small Business (소상공인 정책자금의 성과분석 연구)

  • Kim, Soon-Tae;Mim, Kyung-Myung;Oh, Sang-Young;Kim, Sang-Wook
    • Proceedings of the KAIS Fall Conference
    • /
    • 2011.12a
    • /
    • pp.67-73
    • /
    • 2011
  • 정부의 지원에 대한 효과 분석을 통하여 지원 자금 규모에 따라 소상공인의 매출 증가 변화, 향후 성장성을 분석하였다. 정부자금의 수혜기업과 비수혜기업을 구분하여 상호 비교하여 분석하거나 수혜기업 중심으로 지원 자금의 성과를 분석하여 결과를 제시함으로서 정부의 자금 지원정책에 시사점을 제공하였다.

  • PDF

Development and Application of Business Model Analysis Framework (비즈니스 모델 분석 프레임 워크의 개발과 적용)

  • Ahn, Ji-Hang;Choi, Sang-Hoon;Chang, Suk-Gwon;Kim, Yong-Ho
    • Information Systems Review
    • /
    • v.5 no.1
    • /
    • pp.19-32
    • /
    • 2003
  • This paper develops a business model analysis framework and suggests a step-wise approach to the exploration of new business models. Three generic business model components, Value Change Model, Value Connection Model, and Value Complement Model, are identified based on their value propositions, and a composite of them, called Value Combination Model, is proposed. In order to integrate various value propositions from these business models, a business model analysis framework is also suggested. In order to test its real-world applicability, a case study is performed on the WLAN services and the effectiveness of the framework as a business model analysis tool is demonstrated.

Affecting Factors on the Living Satisfaction Degree in University Dormitory's Service: Focusing on the Foreign Students of "G" University (대학교 기숙사 생활 만족도에 영향을 미치는 요인: G대학 외국인 학생을 중심으로)

  • Choi, Jun Hyuk;ZHANG, YING;ZHENG, HUAXIN;ZHU, XUEJUN
    • Journal of Service Research and Studies
    • /
    • v.2 no.2
    • /
    • pp.99-113
    • /
    • 2012
  • Government and many universities have been trying to get the more international students. Foreign students in university are increasing remarkably in Korea. So these authorities have to consider their service competency for new foreign student's living satisfaction. In this paper, we described about the living satisfaction degree on the university dormitory's service in Korea. After reviewing and summarizing the related literatures, our hypotheses are established which the satisfaction be affected by some service factors such as facility, foods, and noise factors in university dormitory's environments. The 99 Chinese students living in G-university dormitory responded to our study. Empirical analysis was performed among a university in Sungnam city named as G-university by using questionnaires sheets. Analysis results are show that satisfaction degree on the university dormitory's service is affected significantly by facility and foods service factors respectively. However noise factor was not the significant variable.

  • PDF

Efficiency of Financing High-Tech Industries: The Case of Kazakhstan

  • SADYKHANOVA, Gulnara;EREZHEPOVA, Aiman;NURMANOVA, Biken;AITBEMBETOVA, Aida;BIMENDIYEVA, Laila
    • The Journal of Asian Finance, Economics and Business
    • /
    • v.6 no.4
    • /
    • pp.287-295
    • /
    • 2019
  • The study aims to build a model for evaluating the effectiveness of activities and the effectiveness of financial investments in high-tech industries in Kazakhstan. The development of high-tech industries plays an important role in the economic growth of a country. In this regard, it is relevant to study the effectiveness of financing the most important industry in Kazakhstan. The development of the high-tech sector ensures the efficient functioning of the national innovation system. High-tech enterprises are one of the competitive sectors that allow us to develop and implement leading-edge innovations with the goal of their subsequent commercialization domestically and abroad. The author defines the multicriteria of efficiency in a knowledge-based economy associated with achieving an economic effect with multivariate correlation of results with costs. A multivariate dynamic model, an integral indicator of performance, an integral indicator of cost-effectiveness is proposed. The assessment of the effectiveness of financial costs and performance indicators in all regions of Kazakhstan have the positive dynamics of indicators, as well as a high economic effect. The results of the study can be applied in regional management to adequately assess the effectiveness of high-tech organizations and the effectiveness of financial investments, contribution to ensuring the economic security of the region.

OPTIMAL PORTFOLIO CHOICE IN A BINOMIAL-TREE AND ITS CONVERGENCE

  • Jeong, Seungwon;Ahn, Sang Jin;Koo, Hyeng Keun;Ahn, Seryoong
    • East Asian mathematical journal
    • /
    • v.38 no.3
    • /
    • pp.277-292
    • /
    • 2022
  • This study investigates the convergence of the optimal consumption and investment policies in a binomial-tree model to those in the continuous-time model of Merton (1969). We provide the convergence in explicit form and show that the convergence rate is of order ∆t, which is the length of time between consecutive time points. We also show by numerical solutions with realistic parameter values that the optimal policies in the binomial-tree model do not differ significantly from those in the continuous-time model for long-term portfolio management with a horizon over 30 years if rebalancing is done every 6 months.