• Journal of the Korean Data and Information Science Society
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• v.20 no.4
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• pp.713-717
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• 2009

The purpose of this paper is to analyse the factors influencing satisfaction, reliance, and loyalty to the life insurance companies. The factors are divided into two categories: the characteristics of life insurance companies and sellers. Factor analysis and multiple regression is employed. Two factors are found in the analysis of the characteristics of life insurance companies. Those are quality and social liability of life insurance companies. One factor are extracted from the analysis of the characteristics of sellers. We also find each one factor in the factor analysis of satisfaction, reliance, and loyalty. The findings are summarized as follows. Firstly, the role of sellers are very important for the three performance variables, namely satisfaction, reliance, and loyalty. Secondly, the factor for social liability of life insurance companies is statistically significant to the satisfaction performance. Finally, The three explaining variables are statistically significant to the reliance and loyalty performance.

• Journal of Korea Port Economic Association
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• v.38 no.4
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• pp.119-137
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• 2022

This paper aims to confirm the necessity of the consignment system in Korea's trucking market for the purpose of analyzing the difference in perception between the transportation company and the consignment owner to provide a basis for continuous development of the cargo transportation business. A survey was conducted on the current status of the domestic transportation market with transportation companies and consignment owners, and the perceptions between the two were compared and analyzed. Overall, satisfaction with the consignment system was in the order of transportation companies handling supplies, transportation companies that did not pay supplies, consignment owners belonging to supply companies, and consignment orders belonging to non-volume companies. Similar results were obtained in individual questions. In order for transport companies and consignment owners to coexist and develop in the freight car transport market, it will be necessary to prepare a strategy to increase the satisfaction of consignment owners belonging to transport companies that do not handle relatively low-satisfaction.

• Journal of the Korea Society of Computer and Information
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• v.17 no.7
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• pp.175-184
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• 2012

The purpose of this study is to investigate the home trading system (HTS) of the security companies in order to examine the critical factors of HTS service quality and the effect of these factors on HTS customer satisfaction and loyalty. The results show : (1) the quality factors of HTS are assurance, reliability, tangible, responsiveness, and empathy, (2) and these quality factors significantly affect customer satisfaction on HTS and customer satisfaction and loyalty to the security company. (3) Also, customer satisfaction on HTS plays an important role in improving customer satisfaction and loyalty to the security company.

• The Journal of the Korea Contents Association
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• v.21 no.11
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• pp.543-552
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• 2021

Marketing-Sales-Interface(MSI) capabilities are known to have a positive impact on sales performance as pharmaceutical salespersons's ability to more effectively communicate their knowledge and experience in the market with internal resources in the organization. This study was conducted to analyze the mediating effect of pharmaceutical salespersons marketing-sales-interface (MSI) ability on sales performance through job satisfaction. Salespersons from five pharmaceutical companies nationwide were studied, and the survey was carried out for about a week from April 15 to April 23, 2021, and a total of 257 questionnaires were used for the final analysis. The main analysis result of this research is that, first, the MSI capabilities that pharmaceutical salespersons perceive showed a statistically significant positive (+) impact on job satisfaction and sales performance. Also, the MSI capabilities that pharmaceutical salespersons perceive had a statistically significant positive (+) impact on sales performance by mediating job satisfaction. The analysis results suggest the importance of MSI capability and job satisfaction for improving the sales performance of pharmaceutical salespersons. This study aims to come up with measures and provide baseline data related to salesperson management by paying attention to the mediating effects of job satisfaction on the impact of MSI on sales performance.

• The Journal of the Korea Contents Association
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• v.8 no.7
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• pp.174-181
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• 2008

The purpose of the study is to find out how the quality attributes of door-to-door delivery service affects on the on-line shopping mall customers' satisfaction. For the study service quality and customer satisfaction theories were reviewed and the relation between service attributes and satisfaction was proposed. With empirical study the research found that customers' satisfaction of on-line shopping mall would be influenced by door-to-door delivery service quality attributes even though the door-to-door delivery firm is not the direct partner of the contract.

• Korean Journal of Construction Engineering and Management
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• v.12 no.4
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• pp.3-10
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• 2011

Knowledge has been one of the key factors influencing the companies' competitive power. Domestic construction industries have introduced Knowledge Management from 1990s around major construction companies. However, construction organizations have recently give a skeptical response about Knowledge Management. The existing Knowledge Management in construction industries does not satisfy the demands of workers. Furthermore it makes workers do double business. Therefore, this study investigates the workers' satisfaction of Knowledge Management, and becomes the preliminary study to suggest how to improve Construction Knowledge Management.

• The Journal of Information Technology
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• v.2 no.1
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• pp.115-129
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• 1999

The effective development and utilization of human resources is needed to heighten the effectiveness of organization in correspondence to the rapidly changing circumstances as the industrialized society gets higher, So, the importance of the job satisfaction of organizational members which is the basis of human resources management is increasing, but the studies on organization have dealt with the unitary relations about job satisfaction with much limited methods. Therefore, this study tries to organization & personality and concept & importance and theory of job satisfaction.

• 건강소식
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• v.32 no.8
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• pp.30-31
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• 2008

세계적인 종합측량 전문기업을 목표로 활발한 도전을 꾀하고 있는 (주)케이지에스테크는 전문 기술력을 바탕으로 새로운 기술개발에 과감한 투자를 아끼지 않고 있다. 차세대 측량기술의 선두기업으로 2002년 설립 당시부터 최고의 자산을‘직원’이라고 여길 만큼 직원들의 건강과 복리후생에 앞장서고 있으며, 모범적이면서 선도적인 기업을 목표로 발전해나가고 있다. 특히 3-4년 전부터 한국건강관리협회 서울동부지부와 인연을 맺은 이후 직원들이 회사에 대한 만족도 및 고객의 만족도가 함께 커져 회사는 이제 안정기에 접어들게 되었다.

• Proceedings of KOSOMES biannual meeting
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• 2018.06a
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• pp.28-28
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• 2018

2016년 7월~2018년 2월까지 해운회사의 상선에서 위탁실습을 다녀온 4학년 학생을 대상으로 위탁실습생의 근로실태 및 실습만족도에 대하여 설문조사를 실시하였다. 평균 근로시간은 10시간, 최소 휴식시간은 4시간 미만이 가장 많은 것으로 조사되었다. 실습 만족도에 대하여 만족 또는 보통 수준을 보였으며, 벌크선과 컨테이너선에서 실습한 학생들의 만족도가 다소 낮게 나왔다. 라면 끓이기, 휴식 중 작업, 야식 준비 등 실습 목적 외 부당한 지시를 받는 사례가 다수 있었다. 실습생은 선원법 상 선원이 아닌 자로 분류되어 있다. 이로 인해 근로시간 또는 휴식시간 등에 대해 보호를 받지 못하고 있는 것이 현실이다. 또한 일부 해운회사에서는 실습교육을 가장한 실질적 근로(노동) 인력으로 활용하고 있는 사례가 있어 이에 대한 대책 마련이 시급하다.

• Journal of the Economic Geographical Society of Korea
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• v.23 no.1
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• pp.71-81
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• 2020

Family companies are the unique industry-academic cooperation-related systems of Korean universities created by universities to promote various forms of industry-academic cooperation with companies. It is important to figure out the current status of family companies in order to understand the achievements of industrial-academic cooperation projects that have been actively pursued since the early 2000s. A lot of studies on industry-academic cooperation have focused mainly on the university's position. On the contrary, this study focuses on understanding the current status of the family company system and the status of industry-academic cooperation. Introduced in 2004, the Family Company System expanded rapidly as it was used as a performance indicator for college financial support projects related to industry-academic cooperation, with 174,425 companies registered as family companies as of 2017. A survey of family companies registered in universities carrying out the LINC+ project shows that companies registered in multiple universities are increasing, with relatively high demand and satisfaction for industry-academic cooperation among companies. Family companies were found to be relatively satisfied in terms of the use of R&D equipment or joint research, while they were relatively less satisfied in terms of workforce training and retraining. While companies have assessed product quality improvements through industry-academic cooperation, they have underestimated the effect of increasing sales and reducing production costs. Further, it was found that it was urgent to expand incentive systems and improve online information services to boost corporate participation in order to enhance the effectiveness of industry-academic cooperation.