• 한국IT서비스학회:학술대회논문집
• /
• 2008.11a
• /
• pp.149-152
• /
• 2008

지식 서비스 산업 중에서 경영 컨설팅 산업은 타 산업으로의 파급효과를 통해 얻을 수 있는 부가가치가 막대하므로 우리나라의 성장을 위해서는 필수적인 산업이다. 그러나 국외에 비해 국내의 컨설팅 관련 연구는 많이 부족한 것이 현실이다. 본 연구는 성공적인 컨설팅을 결정짓는 요인들로 컨설팅 관련자들의 특성을 고려하였다. 컨설턴트의 특성, 의뢰기업 측 컨설팅 프로젝트 팀장의 특성을 성공적인 컨설팅 결정 요인으로 하여 실증분석을 하였다. 분석을 위하여 한국경영기술컨설턴트 협회에 소속하여 활동하는 경영 컨설턴트 172명을 대상으로 설문조사를 실시하고 이를 바탕으로 다중회귀분석을 하였다. 분석 결과 컨설턴트의 역량은 물론 의뢰기업 측 팀장의 역량도 컨설팅 성과에 긍정적인 영향을 미치는 것으로 나타났다.

• Korean Journal of Childcare and Education
• /
• v.11 no.1
• /
• pp.129-151
• /
• 2015

The purpose of this study was to develop and verify the effectiveness of consultant development program enhancing 'authentic parental competence' of the mothers with preschool and school-age children. The objects of this study were 14 mothers with preschool and school-age children. In order to examine the changes of the mother's parental competence, t-test and qualitative analysis on in-depth interviews were conducted. The results of this study were as follows. First, this program had a positive effect on all the sub-factors of mother's 'authentic parental competence'. Second, mothers mentioned that they changed their parenting competence(change of parenting knowledge, beginning of reflective attitude on their parental role), self-system competence(understanding and respective attitude for the mother herself, self-awareness as a spouse, sweet glances and warm understanding as a parent), social competence(sympathetic understanding of her acquaintances, attempt a role as consultant) after this program. Based on these results, the implications and limitations were also discussed.

• Journal of Digital Convergence
• /
• v.13 no.3
• /
• pp.167-178
• /
• 2015

This research focused on the research on nonverbal communication among communication, an important trait of consultants, who provide knowledge for the clients. The aim was to investigate meaningful influence on the perceived evaluation of clients, as well as the influence on the consulting corporate trust. The research results can be summarized as follows. It was verified that consultants' nonverbal communication positively influenced perceived consultants' evaluation. Also, it was confirmed that clients' perceived consultant evaluation positively influenced service provision corporate trust and long-term relationships.

• Journal of the Korea Convergence Society
• /
• v.9 no.4
• /
• pp.179-188
• /
• 2018

The aim of this study was to test the effect of consultant's problem-solving ability on consulting services. A questionnaire was conducted for the staff of companies that were consulted, the research models and hypotheses were tested by structural equation. As a result of this study, the moderating effect of the consultant 's problem-solving ability and the fit of the research model were confirmed. In this study, defining the problem solving ability of the consultant as an major variable was a new attempt on the research of the consultant's competence. We expect that this study will promote various research on consultant's problem-solving ability and encourage consultants to re-recognize their problem-solving ability. We will conduct research to develop a a tool for measuring the problem-solving ability of consultants recognized as the limitation of this study.

• The Journal of the Korea Contents Association
• /
• v.14 no.5
• /
• pp.498-511
• /
• 2014

This study was designed to investigate the perception of the competencies of using Importance-Performance Analysis (IPA). The subjects of the study were 318 clients and 118 consultants. Descriptive statistics, paired t-tests, and Importance-Performance Analysis (IPA) were conducted based on perception levels of clients and consultants to increase understanding of current situations and trends. Findings are expected to assist in planning. Regarding the perception of clients, Quadrant 2 (Concentrate Here) included consulting supervision expertise and content expertise, and Quadrant 4 (Possible Overkill) included skill expertise. Regarding the perception of consultants, Quadrant 1 (Keep Up the Good Work) included skill expertise; Quadrant 2 (Concentrate Here) included content expertise; and Quadrant 3 (Low Priority) included consulting supervision expertise. Results revealed that clients had no responses for Quadrant 1, but they offered 10 items associated with Quadrant 2, one item for Quadrant 3, and four items for Quadrant 4. Consultants responded with five items for Quadrant 1, three items for Quadrant 2, three items for Quadrant 3, and four items for Quadrant 4.

• Journal of the Korea Convergence Society
• /
• v.9 no.4
• /
• pp.189-199
• /
• 2018

The purpose of this study is to investigate the effect of consultant 's competence on consulting satisfaction, consulting service quality, and understanding of client firm consulting. In summary, the results of this study suggest that the competency of a consultant influences the satisfaction of consulting and affects the satisfaction of consulting through service quality. Responsiveness, empathy, type, assurance and reliability have a significant impact on the hypothesis. Also, the higher the understanding of client firm consulting, the higher the satisfaction of consulting. In order to further improve the satisfaction of such consulting, it is necessary to enhance client firm consulting understanding. In order to improve the satisfaction of consulting, it is suggested that not only the consultant capacity but also the efforts to improve the consulting understanding of the customer can achieve the intended satisfaction. Further research is needed on how to improve understanding of how to improve consulting satisfaction in the future.

• Asia-pacific Journal of Multimedia Services Convergent with Art, Humanities, and Sociology
• /
• v.7 no.5
• /
• pp.655-664
• /
• 2017

As the external environment of SMEs is changing drastically, it is necessary to establish an appropriate management strategy. The purpose of this study was to analyze the effect of consultant's competency, on consulting performance, consulting utilization and repurchase intention, and effect of consulting's understanding and participation on consulting performance. Participants were 103 questionnaires collected from 154 SMEs that received technology and management consulting support from the Technology Guarantee Fund. According to the practical analysis result, knowledge(β=.377, p<.001) and attitude(β=.461, p<.001) among the consultant's competencies were positively correlated(R2=.623) with consulting performance, and consulting performance had positive correlation(R2=.668) with consulting utilization and repurchase intention(β=.817, p<.001). Participation in consulting had a moderating effect on the effect of consulting performance on consulting utilization.

• Journal of Digital Convergence
• /
• v.18 no.10
• /
• pp.119-128
• /
• 2020

The rapid changes in the industrial environment are providing crises and opportunities for small and medium-sized export enterprises. This study focused on overseas marketing support projects, especially effective consulting support for online marketing, in response to changes in the role of SMEs. Through a survey on companies participating in the online export support project, it was analyzed that both the consultant's competence and service quality had a significant effect on satisfaction, and that satisfaction had a significant effect on corporate performance. Also, satisfaction showed some significant mediating effects. In order to achieve business results, the competence of the consultant and the quality of service must be achieved together. This study presents the criteria for determining substantive factors necessary for the improvement of export support projects, and further studies on capacity-building measures for each factor should be conducted in the future.

• Journal of Industrial Convergence
• /
• v.20 no.8
• /
• pp.15-23
• /
• 2022

This thesis investigated and studied the effect of CEO's values, consultant's competency, and value alignment with workers on the success and performance of strategic consulting. With 180 copies of data from the questionnaire, factor analysis, reliability and validity analysis were performed, and structural equations for the final research model were performed. As a result of the analysis, it was found that innovation performance and management capability had a significant effect on value consistency. It was confirmed that the value consistency had a significant effect on the degree of completion and utilization, and the degree of completion and utilization had a significant effect on satisfaction and contribution to management performance.

• Journal of Industrial Convergence
• /
• v.21 no.4
• /
• pp.1-12
• /
• 2023

The era of digital transformation is rapidly emerging in industries and academia, including finance and logistics, and the consulting market for digital transformation is also growing. According to previous studies, the need for digital transformation is also mentioned in consulting institutions. In this process, the role of consultants should be changed according to the times, and customer relationship management and attitude toward customers are emphasized. However, consulting research has the point that research on this has not been studied in depth. Therefore, the purpose of this study is to develop an element of attitude focusing on consultant attitudes in the field of digital transformation. As a result of research using literature analysis and modified Delphi techniques, 'customer orientation', achievement orientation', professional dignity', 'maintenance of expertise', and 'ethics' were found to be key attitude factors. This study is meaningful in that consultant attitude elements in the digital transformation field were explored and developed by verifying content validity, and consultants in the digital transformation field can recognize the importance of attitude and use it as a basic tool for capacity improvement.