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http://dx.doi.org/10.14400/JDC.2015.13.3.167

Research on the Effects of a Consultant's Nonverbal Communications on a Client's Evaluation  

Shin, Dong-Ju (Dept. Of Knowledge Service & Consulting, Hansung University)
Lee, Seok Kee (Dept. of Industrial Management and Engineering, Hansung University)
You, Yen-Yoo (Dept. Of Knowledge Service & Consulting, Hansung University)
Publication Information
Journal of Digital Convergence / v.13, no.3, 2015 , pp. 167-178 More about this Journal
Abstract
This research focused on the research on nonverbal communication among communication, an important trait of consultants, who provide knowledge for the clients. The aim was to investigate meaningful influence on the perceived evaluation of clients, as well as the influence on the consulting corporate trust. The research results can be summarized as follows. It was verified that consultants' nonverbal communication positively influenced perceived consultants' evaluation. Also, it was confirmed that clients' perceived consultant evaluation positively influenced service provision corporate trust and long-term relationships.
Keywords
Prosocial Service Behavior; Consultant Evaluations; Corporate Trust; Long-term Relationship Orientation; Convergence;
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Times Cited By KSCI : 2  (Citation Analysis)
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