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http://dx.doi.org/10.15207/JKCS.2018.9.4.179

A Study on the Moderating Effects of Problem-Solving Ability on the Effect of Consultant Selection Criteria on Consulting Service Repurchase Intention  

Lee, Bong-Cheol (Division of Smart Convergence Consulting, Hansung University)
Na, Do-Sung (Division of Smart Convergence Consulting, Hansung University)
Publication Information
Journal of the Korea Convergence Society / v.9, no.4, 2018 , pp. 179-188 More about this Journal
Abstract
The aim of this study was to test the effect of consultant's problem-solving ability on consulting services. A questionnaire was conducted for the staff of companies that were consulted, the research models and hypotheses were tested by structural equation. As a result of this study, the moderating effect of the consultant 's problem-solving ability and the fit of the research model were confirmed. In this study, defining the problem solving ability of the consultant as an major variable was a new attempt on the research of the consultant's competence. We expect that this study will promote various research on consultant's problem-solving ability and encourage consultants to re-recognize their problem-solving ability. We will conduct research to develop a a tool for measuring the problem-solving ability of consultants recognized as the limitation of this study.
Keywords
Consultant selection criteria; Consultant competency; Problem-solving ability; Consulting service satisfaction; Consulting service repurchase intention;
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Times Cited By KSCI : 2  (Citation Analysis)
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