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Service Quality Assessment of University Libraries in Korea using LibQUAL+ : A Case Study (LibQUAL+를 활용한 국내 대학도서관 서비스 품질 측정 사례 조사)

  • Shim, Wonsik;Lee, Eun-Chul
    • Journal of the Korean Society for information Management
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    • v.30 no.2
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    • pp.245-268
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    • 2013
  • The paper describes a case study in which Sungkyunkwan University Library participated in the official ARL(Assoication of Research Libraries) LibQUAL+ evaluation program. LibQUAL+ model is based on the SERVQUAL service quality evaluation model originally developed in the marketing area. It details a number of processes including translation of the LibQUAL+ survey instrument into Korean, selection of study sample and choice of survey versions. In addition, it offers a number of strategies that can be adopted in order to analyze the survey data for various comparisons among different user groups and institutions. LibQUAL+ is more that a survey instrument; it a holistic system for assessing library service quality. Despite criticisms on LibQUAL+, we expect that university libraries in Korean will benefit from participating in the program. It is preferable that a group of libraries form a consortium to participate in the LibQUAL+ program as opposed to individual participation. The consortium can function as a learning community through various workshops and sharing activities, thus elevate the overall evaluation efforts in Korean libraries to a higher level.

A Study on the Subjective of Designation as the Resonable Price Restaurants on Customer (착한가격업소에 대한 소비자의 주관성연구)

  • Cho, Yong-Hyen;Kim, Ho-Seok
    • The Journal of the Korea Contents Association
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    • v.18 no.2
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    • pp.396-404
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    • 2018
  • The purpose of this study is to do the subjective research on how the designation of reasonable price restaurants has an influence on customers' visits to those places and to find out how much the government support policy affects the customers. For these, researchers chose and conducted Q methodology known as Q sort for the analysis of the subjective views of customers to visit the restaurants with a designated resonable price. The analysis work will be conducted in the way that the respondents sort the statement cards. In this process, P samples will be chosen among the statements written by Q target population. Q-sort produced among classified samples is going to be analyzed through Q factor analysis using PC QUANL program. The results can be summarized as follows. customers divide into 4 types. Firstly, type 1 (N=5) is the people who pursue the quantity on value for money. Secondly, type 2 customers (N=2) prefer foods with good taste on value for money. Thirdly, type 3 ones (N=2) put a great value on cleanliness. Finally, type 4 ones (N=1) pursue foods with certification mark. The result shows that each has the unique features, respectively. Each subjective opinion derived from the research looks forward to becoming the foundation for further and various study and being applied to restaurants support policy that the government leads to.

The Analysis on the Academic Information Seeking Behavior of College Professors: A Social Scientist Group in the K-University (대학교수들의 학술정보원 이용행태분석: K대학의 사회과학교수집단을 중심으로)

  • 박준식;박일종;신상헌
    • Journal of the Korean Society for information Management
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    • v.17 no.3
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    • pp.21-43
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    • 2000
  • Not only the infomatmn seeking bellavmr or acadenuc sources by social scientists was analyzed bnt its eiieclive usmg method was also presented in this paper. For thc purpose, the questionnaires were prepared md admmislered lo social sacnilsin who are the profcsso~s oi a large unlverslty m Taegu, Korea. and the survey for tiler academic environment and its sateiaclion, characterislics, inforn~ahon seeking behavior of academic sources, etc. was conducted. Also, iheir research mlercsts and period, informauon s e e h g behav~or and its dfficulties, reineval melhods, and uslng rrequcncies of current issues elc. were analyzed in lliis paper. The major hdings ol the quanm.live pa on the development 01 academic sources for soaal sciencc study and t11e11 uses for education md study m !hi7 study are: (1) Socid sclenhsts preferred acquiring matenal ihrougli internet. CD-ROM, and PC, etc, lo the traditional methods; (2) They spend approxinmtciy 41 days for collecihg matend they wanl. and each of them has petty various period la collect n~atenal and acquiring methods. (standard deviation : about 35 days); (3) The cilalion kequencies of fore~gu material was hi&r than domeslic one; (4) They, social sc~entists, have a pretty hard time to access and use the theses, journal, magazinc. mmol~ches and m s r o f i , CD-ROM malerid etc. technicdly; (5) The group that has morc sat~sIaclion to thesa aud more fiequenl participant ol seminar seek [or more recen issues of a journal lhrough ihc research modcl of melag. (6) The group thal has higher positioned and 1on.a tenure o: office can access lo shorter time at period lhau the one that bas lhe lowcr and the shortcr group. Also, tutule research topic and recommcndations [or a ~ocial saentlst are proposed and suggested when using a social science material

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An Experimental Study on the Effectiveness of Storyboard Surrogates in the Meanings Extraction of Digital Videos (비디오자료의 의미추출을 위한 영상초록의 효용성에 관한 실험적 연구)

  • Kim, Hyun-Hee
    • Journal of the Korean Society for information Management
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    • v.24 no.4
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    • pp.53-72
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    • 2007
  • This study is designed to assess whether storyboard surrogates are useful enough to be utilized for indexing sources as well as for metadata elements using 12 sample videos and 14 participants. Study shows that first, the match rates of index terms and summaries are significantly different according to video types, which means storyboard surrogates are especially useful for the type of videos of conveying their meanings mainly through images. Second, participants could assign subject keywords and summaries to digital video, sacrificing a little loss of full video clips' match rates. Moreover, the match rate of index terms (0.45) is higher than that of summaries (0.40). This means storyboard surrogates could be more useful for indexing videos rather than summarizing them. The study suggests that 1)storyboard surrogates can be used as sources for indexing and abstracting digital videos; 2) using storyboard surrogates along with other metadata elements (e.g., text-based abstracts) can be more useful for users' relevance judgement; and 3)storyboard surrogates can be utilized as match sources of image-based queries. Finally, in order to improve storyboard surrogates quality, this study proposes future studies: constructing key frame extraction algorithms and designing key frame arrangement models.

The Factors That Cause Customer Satisfaction in Private Security Service: Comparison between Corporate Clients and Individual Clients (민간경비 서비스의 고객 만족도에 영향을 미치는 요인: 사업자고객과 개인고객의 비교)

  • Shin, So-Ra;Cho, Youn-Oh
    • Korean Security Journal
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    • no.34
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    • pp.161-184
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    • 2013
  • The purpose of this research is to achieve qualitative growth for private security industry as a sector of service industry to attract clients and promote the growth of the private security industry by analyzing the factors which influence the customer's service satisfaction in using the private security services. A regression analysis was conducted to determine the factors which influences the satisfaction of private security service to ultimately achieve the research purpose. In the regression analysis, the difference between corporate clients and individual clients were analyzed for the sake of providing better security services and marketing applications. As a result, the factors that influences the satisfaction of the categorized groups were very clearly signified. Both individual and corporate clients showed increase in satisfaction rate when the fear of crime decreased. This result implies that the private security firms must possess segmented strategies as well as strategies to lower the fear factors of clients. There were no differences in all satisfaction-influencing factors when the fear reduction variable was exempted among both corporate and individual clients in usage satisfaction. This result shows that clients demand varies according to the client and the security firms must react to these demands by the clients. Although private security industry possess very clear publicity, it is a profit generating industry sector therefore, like other service industry, the private security services must implement strategies to keep up with the paradigm. If the satisfaction determinants from the research results are grafted into strategies such relationship marketing and target market selection, higher service satisfaction can be achieved from the clients.

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Understanding the Roles and Limitations of SNS for Network Social Movements: A Case Study of "Save Jeju Island" Movement in South Korea (네트워크 사회운동과 SNS: Save Jeju Island (SJI) 운동 사례)

  • Chae, Younggil
    • Journal of Internet Computing and Services
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    • v.15 no.1
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    • pp.89-102
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    • 2014
  • Since the Arab spring in 2010, SNS prompted discussions about the roles to organize collective actions. First of all, mobile media and SNS help to mobilize both on and offline social movement, second, to create new forms of collective actions, third, to organize social movement organizations across the world, fourth, to empower movement participants to develop new collective identities. On the other hand, the same technologies also hinder social movements from developing continuity and dedication. In addition, the problems of digital divide might aggravate the divisive process to organize collective actions across the world. This research is built on these ongoing arguments about the potentials and limitations of new media technologies. In particular, this research tries to move beyond the confrontational approaches to the media through the case study of Save The Jeju Island social movements on Facebook. The movement SNS on Facebook aims to provide as well as organize international SMOs and activists that might help deeper understandings on the potentials and limitations of online communication strategies for global social movements.

A Study on the Effect of Information Security Compliance and Crisis Management on Information Security Trust (정보보안 컴플라이언스와 위기대응이 정보보안 신뢰에 미치는 영향에 관한 연구)

  • Yoon, Il-han;Kwon, Sun-dong
    • Information Systems Review
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    • v.17 no.1
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    • pp.141-169
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    • 2015
  • Electronic financial accidents are constantly happening and these accidents are taking place by a combination of several causes such as technique, human, and structure. Among electronic financial accidents, personal information disclosure is most frequently happening and becomes big problems, because secondary damage like voice phishing causes great loss to society. This research model is that financial information security compliance affects the crisis response of financial institutions and financial authorities and these crisis responses affect financial information security trust. Research target is people who experienced the disclosure of their own financial information. For empirical verification, survey questionnaires were distributed and total 103 questionnaires were collected and analyzed. As results of data analysis, all hypotheses were accepted. First, financial information security compliance influenced the crisis response of financial institutions and authorities. Second, the crisis response of financial institutions and authorities affect financial information security trust. Third, at the moderating effect analysis, the importance of personal financial information moderated the effect of the crisis response of financial institutions on financial information security trust. And the disclosure level of personal financial information moderated the effect of the crisis response of financial authorities on financial information security trust.

Development of Computation Model for Traffic Accidents Risk Index - Focusing on Intersection in Chuncheon City - (교통사고 위험도 지수 산정 모델 개발 - 춘천시 교차로를 중심으로 -)

  • Shim, Kywan-Bho;Hwang, Kyung-Soo
    • International Journal of Highway Engineering
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    • v.11 no.3
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    • pp.61-74
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    • 2009
  • Traffic accident risk index Computation model's development apply traffic level of significance about area of road user group, road and street network area, population group etc.. through numerical formula or model by countermeasure to reduce the occurrence rate of traffic accidents. Is real condition that is taking advantage of risk by tangent section through estimation model and by method to choose improvement way to intersection from outside the country, and is utilizing being applied in part business in domestic. However, question is brought in the accuracy being utilizing changing some to take external model in domestic real condition than individual development of model. Therefore, selection intersection estimation element through traffic accidents occurrence present condition, geometry structure, control way, traffic volume, turning traffic volume etc. in 96 intersections in this research, and select final variable through correlation analysis of abstracted estimation elements. Developed intersection design model taking advantage of signal type, numeric of lane, intersection type, analysis of variance techniques through ANOVA analysis of three variables of intersection form with selected variable lastly, in signal crossing through three class intersection, distinction variable choice risk in model, no-signal crossing risk distinction analysis model and so on develop.

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A Study of Driver's Response to Variable Message Sign Using Evolutionary Game Theory (진화 게임을 이용한 VMS 정보에 따른 운전자의 행태 연구)

  • Kim, Joo Young;Na, Sung Yong;Lee, Seungjae;Kim, Youngho
    • Journal of Korean Society of Transportation
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    • v.32 no.5
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    • pp.554-566
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    • 2014
  • An objective of VMS(Variable Message Signs) is to make transportation system effective specifically for driver's path selection. The traffic solutions including a VMS problem can be modeled through Game Theory, however, the majority of the studies can not model various driver's response according to VMS information in game theory. So, this paper tries to analyze a driver's response according to VMS traffic informations through evolutionary game theory. We apply a behavior characteristics of driver to evolutionary game theory, then finds drivers are only accepting in case of the biggest pay-off, and if a traffic flow finds a balance over time, ratio of accepting information is converged as an evolutionary stable state gradually. Consequently, the strategy of the other drivers such as traffic problems can not be predicted accurately. In case, drivers repeat between groups and reasonable judgment by the experience, we expect that VMS can provide strategic information through evolutionary game theory.

Trends in Environmental Education Research of Foreign Countries (외국 환경교육 연구의 동향)

  • 이선경;김희백
    • Hwankyungkyoyuk
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    • v.6 no.1
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    • pp.199-209
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    • 1994
  • To investigate the trends in environmental education research of foreign countries, the paper published in the Journal of Environmental Education from 1984 to 1992 were analyzed. Major results of this study are as follows: 1. Total number of the paper analyzed was 178 and the average numbers of paper published per year were similar. 2. Researchers' majors were various. 3. The major targets of the researches in environmental education were school students. 4. Questionnaire was used in many researches and the main area of researches was strategy for environmental education. 5. Major type of research was survey and the main area of researches was strategy for environmental education. 6. The affective domain was highly concerned in environmental education researches.

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