• Journal of Korea Port Economic Association
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• v.29 no.3
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• pp.175-207
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• 2013

The purpose of this study is to examine the effects of the interdependent partnership between liner shipping companies and port-related service firms on the service quality and transaction performance. The empirical analysis found that sharing information and mutual trust of partnership factor positively affected service quality of the port-related service firms, but the communication had negative effects on it. The interdependence had the interaction effect between the partnership and the service quality. Also, the service quality affected satisfaction of transaction and re-purchasing of the shipping companies. This study shows that the partnership to be formed mutual dependent relationship between shipping companies and the port-related firms improve the service quality of shipping service network and enhance transactional satisfaction of both parties.

• Korea Logistics Conference
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• v.10 no.1
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• pp.241-250
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• 2002

• JOURNAL OF ELECTRICAL WORLD
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• s.252
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• pp.57-61
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• 1997

• Journal of the Korea Academia-Industrial cooperation Society
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• v.17 no.6
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• pp.192-198
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• 2016

The purpose of this study was to determine the relationship between the brand and awareness of the brand image relationship in a catering company in Gwangju quality(trust, satisfaction). Twenty adults aged 20 years or older residing in Gwangju were surveyed after setting a hypothesis as a convenience sampling method in order to achieve the research objectives via extraction of the sample survey and empirical analysis. Customers using the brand image of catering companies in a relationship significantly affected the quality of the relationship (trust) forming symbolic images, but the images that were empirically related significantly to the trust did not form a significant relationship for trust. Brand image quality significantly impacted the relationship(satisfaction) that is the symbolic image of relations forms a significant relationship between satisfaction. Empirically, however, the image did not form a significant relationship for satisfaction. Brand recognition is significant in relationship quality(trust) and a significant relationship brand recognition, as it has formed a significant relationship on trust. Brand recognition is the quality of the catering companies using the customer significant effect on the relationship (satisfaction) relationship of brand recognition was formed a significant relationship satisfaction. As a result, the catering company's brand image, brand perception and empirical validation suggested a relationship between the quality of the relationship that provided very significant implications in this regard. In the future, overcoming the limitations of this study will necessitate conducting a more in-depth and detailed study.

• The Journal of the Korea Contents Association
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• v.16 no.10
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• pp.226-234
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• 2016

This study aimed to research the effects of emotional labor of contingent workers in foodservice industry on job burnout, job satisfaction and turnover intention, and to achieve the purpose that it was needed to analyze the factors of emotional labor to research the effect of emotional labor on job burnout, and to research the effect of job burnout on job satisfaction and turnover intention. Data were collected from foodservice restaurants located in southern Gyeonggi province by face-to-face interview. The questionnaire was distributed of the 300 copies and used 271 in the analysis. The results are as followed; First, the factors of emotional labor were surface acting and deep acting. Second, surface acting had positive significant influence on job burnout. Third, deep acting had negative significant influence on job burnout. Four, job burnout had negative significant influence on job satisfaction and job burnout had positive significant influence on turnover intention. This research requires many studies about deep acting of contingent workers in foodservice industry.

• The Journal of the Korea Contents Association
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• v.12 no.1
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• pp.275-298
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• 2012

Holding conventions and exhibitions are deemed as a highly valued-added services. The conventions and exhibitions industry (CEI) contributes to the development of the region in which the venues are located by creating jobs, boosting the local economics, attracting dollars and increasing tax incomes. At the same time, the international awareness of the region rises after holding an international exhibition or convention. This study investigated the effects of outsourcing services quality that employed by corporations organizing conventions and exhibitions on business performance and customer satisfaction of organizing corporations. It was found that many convention organizing corporations relied on outsourcing services for the most of the process. Given that the staff members of outsourcing companies serve as the major source of services for events, the quality of their services has much effects on the business results of hiring corporations. In this study, major factors influencing the service quality and the importance of the service quality were addressed. And the ideas for effective method for controlling the outsourcing sources were also suggested for hiring corporations and outsourcing companies.

• Journal of the Korea Institute of Building Construction
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• v.15 no.4
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• pp.433-439
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• 2015

The aim of this study is to suggest basic data about efficient motivation plans for improving the image of the design and Construction Management (CM) field and enhancing professional consciousness of employees. The major findings and conclusions of this study are as follows. First, the employees in design firms had a relatively high level of dissatisfaction with the 'Reduction of work hours', and those in CM companies had a relatively high level of dissatisfaction with the 'Fringe benefit conditions'. Second, when the effects of the items of job satisfaction on overall job satisfaction were analyzed through factor analysis, job performance satisfaction had the biggest effect on the employees in design firms, and intrinsic reward and opportunity satisfaction had the biggest effect on those in CM companies.

• Journal of Korea Port Economic Association
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• v.25 no.1
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• pp.223-248
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• 2009

The purpose of this empirical study is to examine and explore the relationships between three variables; shipping companies' service quality, customer satisfaction and customer loyalty. Special features of this study could be summarized as following. First, this is empirical study based on market research according to the definition of 'customer' as freight forwarders and actual exporter/importer together contrary to previous studies. Second, to evaluate shipping companies' service quality, 5 components of SERVPERF model was used. Third, to test correlations between 3 variables; service quality, customer satisfactions and customer loyalty, statistical analysis was used with tools of SPSSWIN ver 15.0 and AMOS ver 7.0. For effective study, many thesis have been obtained through literature survey. However, major results were compiled from directly structured questionnaire, which were collected from Korean import/ export companies and freight forwarders.

• Journal of Korea Port Economic Association
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• v.40 no.2
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• pp.119-136
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• 2024

This study examined the impact of internal and external motivation (enjoyment, challenge, sense of accomplishment, recognition, reward) and psychological ownership of members of a land transportation company on organizational effectiveness (job satisfaction, organizational commitment), and internal and external motivation and organizational commitment. We aim to analyze the moderating effect of psychological ownership in the relationship between effectiveness. To this end, a survey was conducted targeting employees working at land transportation companies, and the results of the analysis are summarized as follows. First, among the intrinsic motivation factors of land transportation companies, challenge and sense of accomplishment had a significant impact on job satisfaction of organizational effectiveness, and enjoyment was confirmed to have an impact at a significant level. And only the sense of accomplishment had a significant effect on organizational commitment, while enjoyment and challenge had no effect. Second, recognition, an extrinsic motivator, had a significant effect on both job satisfaction and organizational commitment of organizational effectiveness, and compensation had an effect on job satisfaction but had no effect on organizational commitment. Third, psychological ownership had a significant effect on both job satisfaction and organizational commitment. Fourth, psychological ownership was found to have no moderating effect in the relationship between intrinsic motivation and organizational effectiveness, enjoyment in the relationship between challenge, job satisfaction, and organizational commitment, and to have a moderating effect in the relationship with a sense of accomplishment. Fifth, psychological ownership had a moderating effect in the relationship between extrinsic motivation and organizational effectiveness, recognition, compensation, and job satisfaction, but was found to have no moderating effect in the relationship with organizational commitment. Therefore, there is a need to improve management performance by inducing organizational commitment through job satisfaction and subsequently leading to psychological ownership.

• The Research Journal of the Costume Culture
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• v.18 no.3
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• pp.588-598
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• 2010

Purposes of this research were to examine characteristics of contractors and the relationship between contractors and wholesalers of apparel products. Influence of such variables on wholesalers' satisfaction was also assessed. Location, reputation and service were factors of contractor characteristics. Dependence, cooperation and power were three factors that were considered for contractor-wholesaler relationship variable. Survey data from 109 wholesalers located in Dongdaemun Fashion Town in Korea was used for analysis. Empirical results confirmed the importance of service factor of contractor characteristics. Service and location of the contractor had positive influence on cooperation. Location had negative influence on power. Reputation had positive direct influence on wholesaler satisfaction. Cooperation between contractors and wholesalers had significant influence on wholesaler satisfaction.