• Title/Summary/Keyword: 상담만족

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A Study on the relationship between Psychological stress, Compassion fatigue, Compassion satisfaction, and burnout of cyber counselors (사이버상담자의 심리스트레스, 공감피로 및 공감만족, 소진의 관계에 대한 연구)

  • Sung, Mi-Kyoung;Park, Sung-Hee
    • Journal of the Korea Convergence Society
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    • v.12 no.1
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    • pp.231-242
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    • 2021
  • The purpose of this study was to investigate the degree to which cyber counselors' psychological stress, Compassion fatigue and Compassion satisfaction affect exhaustion. 82 cyber counselors were surveyed, and 5 interviews were conducted. As a result of analysis to find out the degree of influence on exhaustion, it was found that Compassion satisfaction was a variable. In-depth interviews looked at the causes, consequences, and ways of overcoming exhaustion, and increased Compassion satisfaction, a positive emotion in the process of helping clients, lowers exhaustion, and shows that Compassion satisfaction is a protective factor to prevent exhaustion. Based on the research results, implications and limitations were discussed.

The Effects of Role Identification Confusion and Role Conflicts on Burnout and Job Satisfaction among Professional School Counselors: The Moderated Mediation Effect of Job Crafting (전문상담교사의 역할정체성 혼란과 역할갈등이 소진 및 직무 만족에 미치는 영향: 직무의미창조의 조절된 매개효과)

  • Jeon, Seong-Eun;Kang, Young-Shin
    • Korean Journal of School Psychology
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    • v.18 no.2
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    • pp.221-247
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    • 2021
  • This study was conducted to determine if the relationships between role identification confusion and burnout and between role identification confusion and job satisfaction are mediated by role conflict and whether job crafting moderates the mediating the relationships between role conflict and burnout and between role conflict and job satisfaction. A total of 150 professional school counselors completed a survey about role identification confusion, role conflict, burnout, job satisfaction, and job crafting. The results of a correlation analysis showed that the relationship between role identification confusion and burnout was statistically significantly positive, the relationship between role identification confusion and job satisfaction was statistically significantly negative, and that role conflict mediated the relationships between role identification confusion and burnout and between role identification confusion and job satisfaction. However, the moderated mediation effect of job crafting in these relationships was not statistically significant. This paper discusses this study's limitations and suggestions for further research.

The Effect of Meditation Psychological Counselor's Social Support and Life Satisfaction on Sustainability (명상심리상담사의 사회적 지지 및 삶의 만족이 지속성에 미치는 영향)

  • Choi, JungHyo
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.22 no.3
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    • pp.297-302
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    • 2021
  • This study examined the effects of social support and life satisfaction on the sustainability of meditation psychological counselors. The subjects were 124 meditation psychological counselors at K city. As an analysis method, frequency, reliability, and correlation analysis were performed using the SPSS 22.0 program, and multiple regression analysis on the causal relationship between variables was conducted. First, information support, a sub-factor of social support, significantly affected sustainability. On the other hand, emotional, material, and evaluation support did not affect sustainability. Second, in the effect of life satisfaction of meditation psychological counselors on sustainability, the overall satisfaction factor, which is a sub-factor of life satisfaction, positively affected sustainability. This means that the higher the information support factor of social support and the overall satisfaction of life satisfaction perceived by the meditation psychological counselor, the higher the sustainability. This study implies that the meditation psychological counselors as human factors will become more important to future society. Quality and role will be more prominent to enhance healthy continuous activities and sustainability. This study provides basic data to improve the sustainability of meditation psychological counselors.

The Effect of Job Stress on Job Intention of Vocational Counselors : Focusing on the Mediating Effect of Job Satisfaction (직업상담사의 직무스트레스가 이직의도에 미치는 영향 : 직무만족의 매개효과를 중심으로)

  • Baek, Seong-hyun;Seong, Yee-jong;Hwang, Chan-kyu
    • Journal of Venture Innovation
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    • v.6 no.3
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    • pp.111-129
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    • 2023
  • The purpose of this study is to empirically analyze the impact of job stress on job turnover intention through job satisfaction for vocational counselors working in private and employment centers in Korea. This study applied the significance sampling method, and the number of samples used in the maximum analysis was 167 copies, and statistical analysis was conducted using the SPSS 20.0 program. In order to verify the relationship between each variable, four hypotheses were established, and empirical analysis and surveys were conducted. As a result of the analysis, first, among the sub-factors of job stress of vocational counselors, job demands, organizational systems, and workplace culture had a significant positive (+) effect on turnover intention. Second, among the sub-factors of job stress, job demand, lack of job autonomy, and organizational system were found to have a significant negative (-) effect on job satisfaction. Third, job satisfaction was found to have a significant negative (-) effect on turnover intention. Fourth, it was found that job satisfaction partially mediates complete mediation with job factors, which are sub-factors of job stress, with the organizational system. Therefore, it can be seen that job stress of vocational counselors is a factor affecting turnover intention and job satisfaction. Based on these analysis results, the implications of the study, suggestions to reduce the intention to change jobs due to stress of vocational counselors, and limitations of the study were presented.

Factors related to the Awareness for the Needs of Family Counseling for Married Immigrant Women (결혼이주여성의 가족상담 필요성 인식 관련 요인의 탐색)

  • Kim, Hyun-Su;Choi, Youn-Shil
    • The Korean Journal of Woman Psychology
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    • v.17 no.3
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    • pp.435-456
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    • 2012
  • This study attempted to understand awareness for the overall need of family counseling and aims at providing a direction of support for family counseling that is leveled at married immigrant women and their families. To achieve this, this study analyzed data from the 2010 National Multicultural Families Survey, which was conducted by the Ministry of Health and Welfare. Frequency, distribution, and hierarchical multipleregression analyses on demographic variables, Korean language skills, social support, satisfaction of family relations, and experience of family counseling were conducted in view that these were factors that affected awareness for family counseling, with a total of 58,072 immigrant women who came to Korea. The results of this study are as follows: First, Korean language skills, social support, satisfaction of family relations, the study revealed that subjects recognized the need for family counseling as moderate and their Korean language skills were also moderate. Social supporters did not exceed more than two people including from both Koreans and their country natives, and subjects were satisfied with the relationships to their spouse, children, and parents in-law. Second, there were differences in opinion between the nationalities of the married immigrant women regarding the need for family counseling. Third, the following is the result of the influence of the awareness of the need for family counseling based on the demographic variables of the existence or non-existence of Korean language ability, social support, satisfactory family relationships and previous experience of family counseling.

The effects of work value of vocational counselor to organizational commitment : Mediator effect of job satisfaction (직업상담사의 직업가치관이 조직몰입에 미치는 영향: 직무만족 매개효과)

  • Choi, Hyun-Ah;Kim, In-Gyu
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.19 no.2
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    • pp.472-482
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    • 2018
  • The purpose of this study is to examine the effects of work value of vocational counselors on organizational commitment and the mediating effect of job satisfaction. For this aim, this study conducted a survey concerning vocational counseling, work value, organizational commitment and job satisfaction targeting 207 vocational counselors in the Jeonbuk region. Analysis results found higher work value of vocational counselors resulted in higher organizational commitment. Second, concerning the relationship between work value and organizational commitment of vocational counselors, job satisfaction showed a significant mediating effect. Furthermore, in accordance with the type of work value, the relationship between organization commitment and both inherent and extrinsic work value had significant mediating effects on job satisfaction. Through this, the study confirmed that when vocational counselors recognize not only the inherent value of work is high, but also the extrinsic value such as benefits that could be obtained socially and economically through job, it is more likely to lead to increased organizational commitment. In particular, it was confirmed that extrinsic value is relatively more influential on job satisfaction and organizational commitment compared with inherent value. This indicates the importance of improving extrinsic value, such as material compensation and job stability, as well as inherent value, such as confidence and pride about the job, for increasing job satisfaction and organizational commitment.

The Effects of Emotional Labor and Job Exhaustion of Art Psychology Counselors on Life Satisfaction (예술 심리 상담사의 감정 노동 및 직무 소진이 삶의 만족에 미치는 영향)

  • Lee, EunSook;Ko, JeongHoon
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.22 no.4
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    • pp.206-211
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    • 2021
  • The purpose of this study is to understand the relationship between emotional labor, job burnout, and life satisfaction for art psychology counselors. The subjects were 225 art psychology counselors in ◯◯ City. As for the methods used, frequency analysis, reliability analysis, and correlation analysis were applied using SPSS 22.0, and multiple regression analysis was applied to causal relationships between variables. As a result of examining the effect on life satisfaction of emotional labor by art psychology counselors, surface behavior had a significant negative effect, while inner behavior also had a negative effect. Emotional exhaustion and a self-achievement decrease, which are sub-factors of job burnout for art psychology counselors, had a negative (-) effect on life satisfaction. This means that the lower the surface behavior of emotional labor by an art psychology counselor, the higher the inner behavior, and the lower the emotional exhaustion of job burnout and the lower the factor of self-achievement, the higher the life satisfaction. This study is considered to be basic data for the preparation of measures to reduce psychological burnout in art psychology counselors and can improve resilience in adaptation to the teaching profession.

Relationship between Health Promotion Behavior and Health Service Satisfaction at Regular Medical Checkup (정기건강검진 상담만족도와 건강증진행위와의 관계 - 지방공무원교육원생을 대상으로 -)

  • Park, Mi-Ae;Na, Baeg-Ju;Lee, Moo-Sik;Hong, Jee-Young;Kim, Sang-Ha
    • Proceedings of the KAIS Fall Conference
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    • 2009.12a
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    • pp.778-781
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    • 2009
  • 본 연구는 정기적인 건강검진을 받는 수검자들이 검진결과에 대한 상담을 받는 것이 건강증진행위에 좋은 영향을 줄 수 있는가에 대한 목적을 가지고 있으며 연구결과를 요약하면 다음과 같다. 1. 검증결과 인구의 일반적 특성에 따른 건강검진 후 교육 및 상담에 대한 만족도 정도는 성별에서는 여성보다 남성의 만족도가 높았고, 직렬의 경우 기능직공무원이 만족도가 높았으며, 재직기간이 오래 될수록 만족도가 높았다. 2. 건강검진 시 상담서비스 만족도와 건강증진행위의 관계 분석결과 만족도 내용에서 '검진결과 설명시 교정해야할 건강 위험에 대한 지적, '검진결과에 따른 건강 상담', '검진 후 결과에 대해 제공하는 상담 및 보건 교육', '검진 후 결과에 관련된 자료나 진료 혹은 상담안내'에서 건강증진행위와 영향관계를 가지고 있는 것으로 나타났다. 3. '검진결과 설명 시 교정해야 할 건강 위험에 대한 지적'은 식사조절과 건강관리행위, '검진결과에 따른 건강 상담'은 건강관리행위, '검진 후 결과에 대해 제공하는 상담 및 보건 교육'은 신체활동과 심리적 안정, '검진 후 결과에 관련된 자료나 진료 혹은 상담안내'는 건강관리행위와 영향관계를 가지는 것으로 나타났다. 위의 연구결과에서 나타난 건강검진서비스 만족도가 낮은 항목의 불만족요인을 분석하여 건강교육 프로그램 계획 시 교육내용에 포함한다면 건강검진서비스 만족도가 상승할 것이며, 건강증진행위를 높일 수 있다고 생각한다.

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A Study on the Contributing Factors of a Successful Counseling for the Non-Voluntary Clients; Focusing on Military Servicemen (비자발적 내담자의 성공적 상담을 위한 활성화 요인에 관한 연구: 군 장병을 대상으로)

  • Jung, Yong chul;Yang, Jae hyuk
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.21 no.8
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    • pp.256-266
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    • 2020
  • This study examined whether the counselor's attitude or counselor's environment is more important in enhancing the satisfaction with counseling among military servicemen, who are non-voluntary clients of the counselor. This study was conducted on 488 military servicemen living in military barracks. These participants were interviewed using questionnaires, and the data were analyzed using SPSS 23.0 and AMOS 23.0. The findings of this study were as follows. First, the empathetic understanding, openness, extroverted attitude, self-exposure, and instructions, which were the sub-elements of the attitude of the counselor, all had a significant positive impact on the satisfaction with the counselor. Second, the environmental factors of the counselor, namely accessibility, visual attractiveness, cleanliness, convenience, and comfort, all had a significant positive impact on satisfaction. Third, verification of the differences in the satisfaction with the counselor, attitude of the counselor, and the environment of the counselor, depending on the rank of the military servicemen, showed a significant difference in every aspect except for the sub-element of self-exposure.

The Effect of Mutual Aid Fund for Small Enterprises and small Enterprisers Counselors' Personality on Turnover Intention : Focusing on the Mediating Effect of Job Satisfaction (소기업소상공인공제상담사의 성격요인이 이직의도에 미치는 영향 - 직무만족도의 매개효과를 중심으로 -)

  • Kim, Jong-Hwan;Jeon, In-Oh
    • Journal of Korea Society of Industrial Information Systems
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    • v.22 no.5
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    • pp.65-84
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    • 2017
  • This Study is Empirically Analyzed the Relationship among Personality, Job Satisfaction and Turnover Intention of Marketing Counselor of Mutual aid Fund for Small Enterprises and Small Enterprisers. The Collected 205 Counselors Data were Verified the Cause-and-effect Relationship and Mediated Effects among Variables by Exploratory Factor Analysis, Reliability Analysis, Multiple Regression Analysis. Personality Traits have a Significant Effect on Job Satisfaction and Turnover Intention. Job Satisfaction was Proved to have a Mediating Effect Between Personality Factors and Turnover Intention. In order to Encourage the Counselor to work and to Improve the Effectiveness of System, this Study Suggested the Necessity of Job Satisfaction Improvement Strategy According to Personality Characteristics of Counselor.