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http://dx.doi.org/10.5762/KAIS.2020.21.8.256

A Study on the Contributing Factors of a Successful Counseling for the Non-Voluntary Clients; Focusing on Military Servicemen  

Jung, Yong chul (Department of Education at Daejin University)
Yang, Jae hyuk (Graduate School of Education, Daejin University)
Publication Information
Journal of the Korea Academia-Industrial cooperation Society / v.21, no.8, 2020 , pp. 256-266 More about this Journal
Abstract
This study examined whether the counselor's attitude or counselor's environment is more important in enhancing the satisfaction with counseling among military servicemen, who are non-voluntary clients of the counselor. This study was conducted on 488 military servicemen living in military barracks. These participants were interviewed using questionnaires, and the data were analyzed using SPSS 23.0 and AMOS 23.0. The findings of this study were as follows. First, the empathetic understanding, openness, extroverted attitude, self-exposure, and instructions, which were the sub-elements of the attitude of the counselor, all had a significant positive impact on the satisfaction with the counselor. Second, the environmental factors of the counselor, namely accessibility, visual attractiveness, cleanliness, convenience, and comfort, all had a significant positive impact on satisfaction. Third, verification of the differences in the satisfaction with the counselor, attitude of the counselor, and the environment of the counselor, depending on the rank of the military servicemen, showed a significant difference in every aspect except for the sub-element of self-exposure.
Keywords
Client; Counselor; Military Serviceman; Counselor's Attitude; Counseling Environment; Counseling Satisfaction;
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