Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

The Korea Academia-Industrial cooperation Society (한국산학기술학회)
권호 표지
DOI QR코드

DOI QR Code

A Study on the Contributing Factors of a Successful Counseling for the Non-Voluntary Clients; Focusing on Military Servicemen

비자발적 내담자의 성공적 상담을 위한 활성화 요인에 관한 연구: 군 장병을 대상으로

  • 정용철 (대진대학교 대학원 교육학과) ;
  • 양재혁 (대진대학교 교육대학원)
  • Received : 2020.05.14
  • Accepted : 2020.08.07
  • Published : 2020.08.31
Download PDF
⟨ Previous Next ⟩

Abstract

This study examined whether the counselor's attitude or counselor's environment is more important in enhancing the satisfaction with counseling among military servicemen, who are non-voluntary clients of the counselor. This study was conducted on 488 military servicemen living in military barracks. These participants were interviewed using questionnaires, and the data were analyzed using SPSS 23.0 and AMOS 23.0. The findings of this study were as follows. First, the empathetic understanding, openness, extroverted attitude, self-exposure, and instructions, which were the sub-elements of the attitude of the counselor, all had a significant positive impact on the satisfaction with the counselor. Second, the environmental factors of the counselor, namely accessibility, visual attractiveness, cleanliness, convenience, and comfort, all had a significant positive impact on satisfaction. Third, verification of the differences in the satisfaction with the counselor, attitude of the counselor, and the environment of the counselor, depending on the rank of the military servicemen, showed a significant difference in every aspect except for the sub-element of self-exposure.

본 연구는 비자발적 내담자인 군 장병들의 상담에 대한 만족도를 향상시키기 위해 상담자의 태도와 상담실의 환경적 요인 중 어떠한 것이 중요한지에 대해 살펴보고자 한다. 연구대상은 병영생활을 하고 있는 군 장병 488명으로 설문조사를 실시하여 SPSS 23.0과 AMOS 23.0을 이용하여 자료를 분석하였다. 연구의 결과는 다음과 같다. 첫째, 상담자에 대한 태도인 공감적 이해, 수용성, 외양적 태도, 자기노출, 지시성은 상담만족도에 모두 정적인 영향을 미치는 것으로 나타났다. 둘째, 상담실의 환경적 요인인 접근 용이성, 미적 매력성, 청결성, 편의성, 쾌적성은 상담만족도에 모두 유의한 정적인 영향을 미치는 것으로 나타났다. 셋째, 군 장병의 계급에 따라 상담자의 태도, 상담실의 환경적 요인, 상담만족도의 차이를 검증한 결과, 상담자 태도의 자기노출 하위요인을 제외한 모든 요인에서 유의한 차이가 있는 것으로 나타났다. 따라서 앞으로 내담자인 군 장병의 상담만족을 높이기 위하여 노력하고 있는 상급부대에서는 장병뿐만 아니라 서비스를 제공하는 병영생활 전문 상담관의 만족을 어떻게 제고할 것인가를 심도 있게 생각해볼 필요가 있다.

Keywords

References

  1. S. Y. Kwon, W. I. Kim, "Relationship between self-efficacy and adjustment to military life among military soldiers: Mediating effect of collective efficacy in organizational committment", Korea Journal of Counseling, Vol.16, No.1, pp.393-414, 2015. DOI: https://doi.org/10.15703/kjc.16.1.201502.393
  2. Y. K. Shim, W. I. Kim, "The effects of self-complexity and ego-resilience on adjustment to military service among soldiers", Korea Journal of Counseling, Vol.14, No.2, pp.1265-1284, 2013. DOI: https://doi.org/10.15703/kjc.14.2.201304.1265
  3. H. S. Kwon, J. S. Park, "The influence of competing value leadership of military leader on the subordinate's organizational commitment: Focusing on the mediating effect of leader effectiveness"', Korean Public Management Review, Vol.30, No.1, pp.111-136, 2016. DOI: https://doi.org/10.24210/kapm.2016.30.1.005
  4. J. K. Jangm H. K. Shin, K. S. Kim, S. H. Beon, "Effectiveness of command counseling program development for young leaders", The Journal of the Korea Contents Association , Vol.12, No.11, pp.155-165, 2012. DOI: https://doi.org/10.5392/jkca.2012.12.11.155
  5. S. K. Yoo, S. H. Park, "Influence of occupational stress and perceived social support on counselors' burnout in Korea", Korean Journal Of Counseling And Psychotherapy , Vol.14, No.2, pp.389-400, 2002.
  6. Y. K. Kim, "Clients' transformation and growth in the therapeutic relationship", Human Beings, Environment and Their Future , No.17, pp.111-142, 2016. DOI: https://doi.org/10.34162/hefins.2016..17.004
  7. K. H. Yoon, A study on conditions of military servicemen's suicides and their prevention : Focused on those on active duty for the Korean army for recent 5 years, Mater's Thesis, Sungkyunkwan University of Korea, pp.3-5, 2004.
  8. K. S. Lim, Factor analysis on needs of prevention of suicide in military , Mater's Thesis, Yeonsei University of Korea, p.37-41, 2006.
  9. M. J. Yang, M. K. Song, H. J. Shin, "The military peer counselling training program", The Korea Journal of Youth Counseling, Vol.17, No.1, pp.19-31, 2009. DOI: https://doi.org/10.35151/kyci.2009.17.1.002
  10. S. P. Namkung, "Effects of military mens' satisfaction with counselling and internal support within military organizations on their degree of satisfaction with communication", Health & Welfare , Vol.13, pp.103-120, 2011. DOI: https://doi.org/10.23948/kshw.2011.12.13.103
  11. C. C. Moscos, J. A. Williams, D. R. Seagal, The Postmodern Military. New York: Taylor & Francis Group, 2000.
  12. J. S. Lee, Research for cognition of new generation common soldiers' life in barracks, and method of improving it, Mater's Thesis, Dongkuk University of Korea, pp.21-22, 2002.
  13. J. W. Lee, "Study on the effect of self-improvement programs in military", Journal of Digital Convergence , Vol.13, No.1, pp.11-23, 2015. DOI: https://doi.org/10.14400/jdc.2015.13.1.11
  14. O. Y. Kwon, H. W. Koh, "A study of conceptual and organizational framework to build military counseling", The Quarterly Journal of Defense Policy Studies , Vol.31, No.1, pp.237-270, 2015. https://doi.org/10.22883/JDPS.2015.31.1.008
  15. H. S. Yoo, "Elementary education system, the leadership and military counseling of the military commander in the study", Korea Local & Municipal Police Studies Review , Vol.5, No.1, pp.197-219, 2012.
  16. K. I. Park, K. J. Lee, "The counseling desire of the field-artillery men in their army lifes and the study of the duty for the military social worker", Journal of Korean Academy of Military Social Welfare , Vol.2, pp.1-29, 2009.
  17. S. S. Cho, J. S. Ahn, "A study on the development and effectiveness of military personality counseling/education program for military officers and noncommissioned officers", Journal of Korean Academy of Military Social Welfare , Vol.10, No.1, pp.5-39, 2017.
  18. S. W. Seo, "Study on primary officer military counseling model", Convergence Security Journal , Vol.16, No.6, pp.75-83, 2016.
  19. D. J. Tinsley, M. S. Holt, J. A. Hinson, H. E. A. Tinsley, "A construct validation study of the expectations about counseling-brief form: Factorial validity", Measurement and Evaluation in Counseling and Development, Vol.24, No.3, pp.101-110, 1991.
  20. J. H. Kahn, M. M. Nauta, "The Influence of student problem-solving appraisal and nature of problem on likelihood of seeking counseling services", Journal of College Student Development, Vol.38, No.1, pp.32-39, 1997.
  21. A. B. Rochlen, J. J. Mohr, B. K. Hargrove, "Development of the attitudes toward career counseling scale", Journal of Counseling Psychology , Vol.46, No.2, pp.196-206, 1999. DOI: https://doi.org/10.1037/0022-0167.46.2.196
  22. H. E. Tinsley, S. L. Bowman, S. B. Ray, "Manipulation of expectancies about counseling and psychotherapy: Review and analysis of expectancy manipulation strategies and results", Journal of Counseling Psychology , Vol.35, No.1, pp.99-108, 1988. DOI: https://doi.org/10.1037/0022-0167.35.1.99
  23. J. W. Kim, H. J. Lee, J. H. Lee, "The relationship among clients' defense maturity, counselors` interventions, and counseling outcomes", Korean Journal Of Counseling And Psychotherapy , Vol.17, No.1, pp.91-110, 2005.
  24. Y. H. Kim, S. H. Kang, "An exploration study of entrepreneurial experiences and ensuing burnouts: Focus-group interviews among professional counselors", Korean Journal Of Counseling And Psychotherapy , Vol.26, No.1, pp.1-26, 2014.
  25. W. I. Kim, Theory and practice of military counseling. Seoul: Hakjisa, 2006.
  26. C. E. Hwang, A the study on the conditions of and demand for military counseling, Mater's Thesis, Hannam University of Korea, pp.15-17, 2008.
  27. M. Y. Kim, "Research on improving military officers' counselling capability", Military Forum, Vol.50, pp.221-251, 2007.
  28. Y. T. Kim, The role of military counselors for the revitalization of military consultation system, Master's Thesis, Yeonsei University of Korea, pp.24-25, 2009.
  29. E. Y. Cho, W. I. Kim, "Relationship between mobbing and adjustment to military life among military soldiers: Mediating effects of unconditional self-acception", Korea Journal of Counseling , Vol.16, No.5, pp.473-486, 2015. DOI: https://doi.org/10.15703/kjc.16.5.201510.473
  30. G. T. Barrett-Lennard, "Dimensions of therapist response as casual factors in therapeutic change", Psychological Monographs , Vol.76, No.43, pp.1-36, 1962. DOI: https://doi.org/10.1037/h0093918
  31. B. J. Jung, Analytical study of the counselor-client interaction in dynamic counseling processes, Doctoral Thesis, Seoul National University of Korea, pp.38-40, 1986.
  32. K. L. Wakefield, J. G. Blodgett, "The effect of the servicescape on customers' behavioral intentions in leisure service settings", Journal of Services Marketing , Vol.10, No.6, pp.45-61, 1996. DOI: https://doi.org/10.1108/08876049610148594
  33. K. Y. Cho, A study on influence of physical environment on revisit intention in a food service store, Master's Thesis, Pai Chai University of Korea, p.21, 2010.
  34. W. B. Stiles, "Measurement of the impact of psychotherapy sessions", Journal of Consulting and Clinical Psychology, Vol.48, No.2, pp.176-185, 1980. DOI: https://doi.org/10.1037/0022-006x.48.2.176
  35. Y. M. Choi, Analytical study on the counselor's response intention and the effectiveness of counseling regression , Doctoral Thesis, Ewha Womans University of Korea, pp.27-28, 1987.
  36. D. L. Larsen, C. C. Attkisson, W. A. Hargreaves, T. D. Nguyen, "Assessment of client/patient satisfaction: Development of a general scale", Evaluation and Program Planning , Vol.2, No.3, pp.197-207, 1979. DOI: https://doi.org/10.1016/0149-7189(79)90094-6
  37. Y. S. Kim, Differential effects of the response orders of counselor's empathy and confrontations counseling outcomes, Doctoral Thesis, Seoul National University of Korea, pp.32-33, 1993.
  38. S. S. Ku, "Current status of mental health problems and military counseling", Korean Journal of Counseling & Psychotherapy, Vol.4, pp.1-20, 2013.
  39. H. D. Kim, A study on factors influencing on the counseling satisfaction of the domestic violence clients, Master's Thesis, Hallym University of Korea, pp.43-46, 2003.
  40. K. J. Lee, The consultation desire of the field-artillery men in their army lifes, Master's Thesis, Dongkuk University of Korea, pp.35-39, 2009.