• Journal of Korean Society for Quality Management
• /
• v.37 no.1
• /
• pp.56-68
• /
• 2009

A measure for service quality of university dormitory is developed to gain a better understanding of the quality issues that impact on students' experiences and to improve service quality. Literature survey, thorough discussion with staff members and a pilot test are utilized to elicit attributes of service quality. Factor analysis is used to group the service quality attributes into dimensions. The resulting measure is consisted of 6 dimensions; competence, attitude, facility, amenity, security and discipline. Importance-performance analysis is utilized to verify which factors to be focused on with high Priority to improve dormitory service.

• Proceedings of the Korea Society for Industrial Systems Conference
• /
• 2000.11a
• /
• pp.493-503
• /
• 2000

인터넷은 "정보의 바다"라는 말처럼 날마다 방대한 양의 데이터가 쏟아져 나오고 있으며, 이런 방대한 데이터 속에서 정보를 찾기란 쉽지 않다. 그러나 인터넷 사용자들은 정확한 정보를 신속하게 언제 어디서나 획득할 수 있기를 희망한다. 현재 정보의 창고인 도서관은 더 이상의 Paper 정보가 아닌 Digital 정보로의 변화가 필요하며 각 분야에서 많은 연구가 이루어지고 있다. 연구개발정보센터(KORDIC)에서는 과학기술지역인프라 구축사업을 통해서 광주ㆍ전남권역을 시범 권역으로 선정하여 13개 대학의 도서관, 산업단지, 연구소(KORDIC)를 하나로 묶는 즉, 산ㆍ학ㆍ연이 하나가 되어 상호대차 원문 서비스를 할 수 있도록 기반을 구축하는데 목적이 두고있다. 본 시스템은 상호대차 원문 서비스를 위해 대학 간 분담수서를 통해서 분담된 도서를 원문서비스 하는 상호 협력 체제를 구축하는데 필요한 시스템이며 사용자들은 해외 저널 원문을 신청하게되고, 서비스 담당자는 신청된 해외저널원문을 Digital화해서 사용자에게 보내주는 체제를 구축하기 위해 열악한 대학에는 시스템과 통신 인프라를 지원하여 상호대차원문서비스가 가능하게 하는 것을 전제로 하고 있다. 분담수서를 통해 서비스하게 될 해외저널에 대해서는 각 대학에서 책임감을 가지고 서비스를 해야하므로 서비스의 질과 업무의 자립도를 높일 수 있으며 상호대차를 통해 산ㆍ학ㆍ연이 하나처럼 연계가 된다. 또한 해외 학술 저널 DB를 공동으로 구축하여 국내 지역별 대학소장 해외 학술 전문자료를 데이터베이스화, 전문정보망을 구축 회원기관 간 정보교류의 활성화, 대학 소장 해외 학술 전문자료의 정보 표준화 효과를 창출할 수 있으며, 분담수서를 통해 얻어지는 예산 절감으로 새로운 분야에 재투자한다면 정보의 질적, 양적 향상을 도모하게 될 것이다.것으로 나타났다.본 규격은 키, 총장, 어깨길이, 등길이, 머리길이, 머리둘레, 진동둘레, 목둘레, 가슴둘레, 허리둘레, 배둘레, 엉덩이둘레, 앞품, 뒤품, drop치를 포함하고 있고, 각 규격에서 호칭간 치수 간격도 함께 제시하고 있다. 본 연구 결과에서 보듯, 현행 8규격의 무진복의 각 호칭간 적정 허용범위를 고려해 합리적인 치수체계를 정립한다면 치수에 대한 적합도가 상당히 증가할 뿐 아니라 생산비용도 상당히 감축할 것으로 생각된다.나타났다. 4) 호감적 서비스능력 차원에서 세 독립변수간에 유의한 3원 상호작용이 존재하는 것으로 나타나( $F_{2,228}$=15.62, P<.001) 20대에 적합한 의복 착용시( $F_{2,228}$=3.98, P<.05)와 60대에 적합한 의복 착용시( $F_{2,228}$=16.55, P<.001) 점포유형과 격식차림간에는 유의한 상호작용이 존재하는 것으로 나타났다. 5) 호감을 구성하는 세 요인들이 구매의도에 미치는 영향을 조사한 결과 호감적 인상차원은 29%(P<.001), 호감적 서비스능력차원은 6%(P<.001)의 구매의도를 설명해 주는 것으로 나타났다. 본 연구결과 노년 소비자에게 호감을 주는 판매원의 외모는 구매의도에 영향을 주어 실버의류산업의 이익증대와 밀접한 연관을 갖는 서비스품질의 중요한 요인으로 밝혀졌다.중요한 요인으로 밝혀졌다.로운 단백질 EPSPS가 다른 여러 식물에 이미 존재하고 있는 단백질로서 우리가 이미 이러한 식품을 섭취할 때 이 단백질도 같이 섭취해오고 있었다는 점, 둘째. 이 단백질이 소화액 분해 실험에서 짧은 시간내에 분해가 되었다는 점, 셋째. 재조합 된 콩과 자연 콩이 성분 분석에서 차이를 나타내지 않았다는 점, 네 번째. 쥐를 통한 다양섭취

• International Commerce and Information Review
• /
• v.19 no.3
• /
• pp.177-193
• /
• 2017

In the global management environment, having trade talents can determine export competitiveness. Therefore, most of countries are carrying out various educational programs to be able cultivate or educate outstanding trade talents. South Korea is no exception. It is carrying out various educational programs such as GTEP, Glocal Trade Experts Incubating Program. Based on GTEP, this study would like to investigate empirical relationships between education service quality and international intention. As a result, all of education service quality such as educators' quality, educational infra quality, and education quality are significantly related to educational satisfaction and international intention. These results imply that improving educational service quality is better than carrying out education programs simply for cultivating outstanding trade talents.

• Korea Science and Art Forum
• /
• v.25
• /
• pp.449-461
• /
• 2016

This study was to investigate convention service quality that affect convention destination visiting values and intention to behavior from foreign convention attendances' perspectives. From the literature review, convention service quality and destination visiting value were discussed to provide logical linkage among proposed concepts. A total of 308 useful date were collected from on site survey at the convention centers in Seoul. Factor analysis and multiple regression analysis were performed to achieve the objective of this study. Factor analysis showed that there were four underlying dimensions in the convention service quality such as mutual human interaction, program quality, useful information, transportation and convenient facility. Multiple regression showed that these convention service quality affects destination visiting values and behavior intention. More discussion and implication are provided in the conclusion section.

• Journal of the Korea Academia-Industrial cooperation Society
• /
• v.17 no.6
• /
• pp.459-468
• /
• 2016

The purpose of this study was to examine the relationship among flow, satisfaction, service quality, and revisiting intention of college ski class participants. By analyzing a total of 106 college students from a university in G city, this study found the following. First, the flow of ski classes had a positive influence on the satisfaction with the ski class. Second, the satisfaction with the ski classes had a positive influence on the service quality of the ski resort. Third, the service quality of the ski resort had a positive influence on the revisit intention. Fourth, the flow of the ski class had a positive influence on the service quality of the ski resort mediated by the satisfaction of the ski class. Fifth, the satisfaction of the ski class had a positive influence on the revisiting intention mediated by the service quality of the ski resort.

• Proceedings of the Korean Society for Quality Management Conference
• /
• 2006.11a
• /
• pp.67-72
• /
• 2006

In this paper, we attempt to investigate the factors influencing usage and acceptance of ubiquitous services in Campus, based on the Technology Acceptance Model(TAM). This study conceptualizes and develops three dimensions of u-Services (real time seπice, information security, customization seπice) and tests the relationships between three dimensions of u-Services and TAM. Data were collected from 162 respondents in K-University. And relationships proposed in the framework were tested using multiple regression analysis.

• Journal of the Korean Society of Food Culture
• /
• v.21 no.6
• /
• pp.623-628
• /
• 2006

• International Area Studies Review
• /
• v.14 no.2
• /
• pp.159-180
• /
• 2010

The purpose of this study is to examine how perceived service quality, value congruence influences uncertainty avoidance, customer satisfaction and customer loyalty, and in turn, provides insight for Korean banks when they penetrate into the Chinese marketplace. In so doing, this study conducts a survey on participants who are using banking services in the Changchun, Jinan, Guangzhou of Jilin Province, Shandong Province and Guangdong Province. The findings are as followed. First, Uncertainty avoidance plays an important mediating role in the relationship between perceived service quality and customer satisfaction, between value congruence and customer satisfaction. Uncertainty avoidance has a direct effect on customer satisfaction, but is significantly negative. Second, value congruence has a direct effect on uncertainty avoidance, but is significantly negative. Third, customer satisfaction has a direct effect on attitudinal loyalty and behavioral loyalty.

• Journal of Korea Society of Industrial Information Systems
• /
• v.26 no.5
• /
• pp.21-35
• /
• 2021

In this study, in order to find out how the quality factors of information system affected the technology acceptance model and user intention, the importance of IT security which had been recently emerged by including the security in the system, information and service is considered as the factors of information system quality. To verify how the information system quality affected the technology acceptance model and user intention, the study was conducted with expanded information system by classifying the technology acceptance model with perceived usefulness and perceived ease of use and classifying user intention with acceptance and utilization whether user had only acceptance intention or both acceptance and utilization intentions. The study results are as follows. First, the hypothesis that quality factors of information system affected the technology acceptance model significantly was partially adopted. Second, the hypothesis that the technology acceptance model affected user intention significantly was adopted.

• Journal of the Korean Society for Library and Information Science
• /
• v.46 no.2
• /
• pp.29-54
• /
• 2012

This study aims to grasp what factors affect users' recognition level and expectation level for library service, being offered at the library of Korea National Open University. Also, this study seeks to conduct a survey and analyze whether users' recognition level by library service dimensions has actually influenced the intention and the satisfaction with using the library. For this, it carried out the theoretical approach, which considers domestic and foreign documents on evaluation of quality of library service, and the empirical approach of questionnaire research and analysis. A research model was designed on the basis of LibQUAL+model to achieve the objective of this research. And the group-based difference was confirmed by carrying out verification on research hypothesis. As a result of analysis, the users' current recognition level by library service dimensions of Korea National Open University was indicated to have influence on the whole satisfaction with library and the continuous use intention. The whole satisfaction was indicated to have an effect on continuous use intention. Also, to enhance users' satisfaction level according to the behavioral characteristics of using library, the core elements for improving the library service of Korea National Open University were cited and these include improving the facility of library, implementing smart digital library system for offering remotely academic information, and securing diversity and currency of academic information sources such as printing materials and electronic materials.