References
- Babin BJ, Lee YK, Kim EJ, Griffin M. 2005. Modeling consumer satisfaction and word-of-mouth: restaurant patronage in Korea. Journal of Service Marketing, 19(3): 133-139 https://doi.org/10.1108/08876040510596803
- Brady MK, Knight GA, Cronin JJ, Tomas G, Hult M, Keillor BD. 2005. Removing the contextual lens: a multinational, multi-setting comparison of service evaluation models. Journal of Retailing, 81(3): 215-230 https://doi.org/10.1016/j.jretai.2005.07.005
- Brady MK, Robertson CJ. 1999. An exploratory study of service value in the USA and Ecuador. International Journal of Service Industry Management, 10(5): 469-486 https://doi.org/10.1108/09564239910289003
- Brady MK, Robertson CJ, Cronin JJ. 2001. Managing behavioral intentions indiverse cultural environments: An investigation of service quality, service value, and satisfaction for American and Ecuadorian fast-food customers. Journal of International Management, 7(2): 129-149 https://doi.org/10.1016/S1075-4253(00)00041-7
- Cheng S, Lam T, Hsu CHC. 2005. Testing the sufficiency of the theory of planned behavior: a case of customer dissatisfaction responses in restaurants. Hospitality Management, 24(4): 475-492 https://doi.org/10.1016/j.ijhm.2004.10.006
- Choi KS, Cho WH, Lee SH, Lee HJ, Kim CK. 2004. The relationships among quality, value, satisfaction and behavioral intention in health care provider choice: a South Korean Study. Journal of Business Research, 57(8): 913-921 https://doi.org/10.1016/S0148-2963(02)00293-X
- Cronin JJ, Brady MK, Brand RR, Hightower R, Shemwell DJ. 1997. A cross-sectional test of the effect and conceptualization of service value. Journal of Services Marketing, 11(6): 375- 391 https://doi.org/10.1108/08876049710187482
- Cronin JJ, Brady MK, Tomas G, Hult M. 2000. Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentional in service environments. Journal of Retailing, 76(2): 193-218 https://doi.org/10.1016/S0022-4359(00)00028-2
- Dodds WB, Monroe KB, Grewal DJ. 1991. Effects of price, brand, and store information on buyers'product evaluations. Journal of Marketing Research, 28(3): 307-319 https://doi.org/10.2307/3172866
- Lapierre J. 2000. Customer-perceived value in industrial contexts. Journal of Business & Industrial Marketing, 15(2/3): 122-140 https://doi.org/10.1108/08858620010316831
- Lam SY, Shankar V, Erramilli MK, Murthy B. 2004. Customer value, satisfaction, loyalty, and switching costs: An illustration from a business-to-business service context. Journal of the Academy of Marketing Science, 32(3): 293- 311 https://doi.org/10.1177/0092070304263330
- Oh H. 1999. Service quality, customer satisfaction, and customer value: A holistic perspective. Hospitality Management, 18(1): 67-82 https://doi.org/10.1016/S0278-4319(98)00047-4
- Roig JCF, Garcia JS, Angel M, Tena M, Monzonis JL. 2006. Customer perceived value in banking services. International Journal of Bank Marketing, 25(2): 266-283
- Sirohi N, Mclaughlin EW, Wittink DR. 1998. A model of consumer perceptions and store loyalty intentions for a supermarket retailer. Journal of Retailing, 74(2): 223-245 https://doi.org/10.1016/S0022-4359(99)80094-3
- Sweeney JC, Soutar GN, Johnson LW. 1999. The role of perceived risk in the quality-value relationship: a study in a retail environment. Journal of Retailing, 75(1): 77-105 https://doi.org/10.1016/S0022-4359(99)80005-0
- Teas RK, Agarwal S. 2000. The effects of extrinsic product cues on consumers'perceptions of quality, sacrifice, and value. Journal of the Academy of Marketing Science, 28(2): 278-290 https://doi.org/10.1177/0092070300282008
- Teo TSH, Lim VKG. 2001. Effects of perceived justice on satisfaction and behavioral intentions. International Journal of Retail & Distribution Management, 29(2): 109- 124 https://doi.org/10.1108/09590550110382039
- Wang Y, Lo HP. 2002. Service quality, customer satisfaction and behavior intentions. Info, 4(6): 50-60
- Wang Y, Lo HP, Chi R, Yang Y. 2004. An integrated framework for customer value and customer-relationship management performance: a customer-based perspective from China. Managing Service Quality, 14(2/3): 169-182 https://doi.org/10.1108/09604520410528590