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Gatten, Jeffrey N. 2004a. "The OhioLINK LibQUAL+ 2002 experience: A consortium looks at service quality." Journal of Library Administration, 40(3/4): 19-48.
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Gatten, Jeffrey N. 2004b. "Measuring consortium impact on user perceptions: OhioLINK and LibQUAL+TM." The Journal of Academic Librarianship, 30(3): 222-228.
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Heinrichs, John H., Sharkey, Thomas, & Lim, Jeen-Su. 2005. "Relative influence of the LibQUAL+TM dimensions on satisfaction: A subgroup analysis." College & Research Libraries, 66(3): 248-265.
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Lovato-Gassman, Barbara. 2007. The Physical Community College Library: A Single Institution Study of the Relationship between User Satisfaction and Library Use. M.A. thesis, New Mexico State University.
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Thompson, Martha Kyrillidou, & Cook, Colleen. 2007. "User library service expectations in health science vs. other settings: A LibQUAL+(Registered) study." Health Information and Libraries Journal, 24(1): 38-45.
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오동근, 황일원. 2004. 서비스 품질 평가 모델에 관한 연구: LibQUAL+를 중심으로. 한국정보관리학회 학술대회논문집, 11: 159-162.(Oh, Dong-Geun & Whang, Il-Won. 2004. "A study on the model of service quality assessment: With a special regard to LibQUAL+." Proceedings of the Korean Society for Information Management Conference, 11: 159-162.)
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이두영, 김희전. 2003. SERVQUAL과 SERVPERF를 이용한 대학도서관 서비스 품질평가에 관한 연구. 정보관리학회지, 20(2): 73-92.(Lee, Too-Young & Kim, Hee-Jeon. 2003. "A study on the evaluation of service quality in an academic library using SERVQUAL and SERVPERF." Journal of the Korean Society for Information Management, 20(2): 73-92.)
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이상복. 1998. 도서관의 이용자중심 서비스 질 평가와 측정에 관한 이론적 고찰. 한국문헌정보학회지, 32(3): 265-280.(Lee, Sang-Bok. 1998. "A study on evaluation and measures of user-based service quality for libraries." Journal of the Korean Society for Library and Information Science, 32(3): 265-280.)
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장윤금. 2007. 공공도서관의 e-서비스 품질평가와 이용자 만족도에 관한 연구. 한국문헌정보학회지, 41(4): 315-329.(Chang, Yun-keum. 2007. "A study of e-Service quality and user satisfaction in public libraries." Journal of the Korean Society for Library and Information Science, 41(4): 315-329.)
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Cook, Colleen & Thompson, Bruce. 2000b. "Reliability and validity of SERVQUAL scores used to evaluate perceptions of library service quality." The Journal of Academic Librarianship, 26(4): 248-258.
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Cook, Colleen, Fred, Heath, & Thompson, Bruce. 2003. "'Zones of Tolerance' in perceptions of library ServiceQuality: A LibQUAL+TM study." Portal: Libraries and the Academy, 3(1): 113-123.
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Cook, Colleen, Fred, Heath, & Thompson, Bruce. 2001b. "LibQUAL+: One instrument in the new measures toolbox." Journal of library administration, 35(4): 41-46.
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Cook, Colleen, Fred, Heath, & Thompson, Bruce. 2001c. "Users' hierarchical perspectives on library service quality: A LibQUAL+ study." College & Research Library, 62(12): 264-268.
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Cook, Colleen, Fred, Heath, & Thompson, Bruce. 2002a. "Reliability and structure of LibQUAL+Score: Measuring perceived library service quality." Portal: Library and the Academy, 2(1): 3-12.
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김동숙. 2006. 대학도서관 서비스 품질평가를 위한 라이브퀄 플러스(LibQUAL+) 적용연구. 한국정보관리학회 학술대회논문집, 13: 41-48.(Kim, Dong-Suk. 2006. "A study on LibQUAL+ application for service quality evaluation of university library." Proceedings of the Korean Society for Information Management Conference, 13: 41-48.)
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김규환, 남영준. 2007. 대학도서관의 서비스 품질이 이용자 만족도와 충성도에 미치는 영향에 관한 연구. 한국문헌정보학회지, 41(2): 135-159.(Kim, Gyu-Hwan & Nam, Young-Joon. 2007. "A study on influences of academic library service quality on the satisfaction and the loyalty of users." Journal of the Korean Society for Library and Information Science, 41(2): 135-159.)
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김선애. 2008. 대학도서관의 이용자 만족도와 충성도에 관한 연구: K대학도서관의 이용자를 대상으로. 한국문헌정보학회지, 42(3): 281-299.(Kim, Sun-Ae. 2008. "A study on the user satisfaction and loyalty of university library users." Journal of the Korean Society for Library and Information Science, 42(3): 281-299.)
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김윤실. 2002. 전문도서관의 서비스 품질 평가에 관한 연구. 박사학위논문, 연세대학교 대학원, 문헌정보학과.(Kim, Yun-Sil. 2002. A Study on Evaluating Service Quality in Special Libraries. Ph.D. diss., Graduate School of Education, Yonsei University.)
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오동근. 2005. 공공도서관 서비스 품질이 이용자 만족도와 충성도에 미치는 영향. 정보관리학회지, 22(4): 61-78.(Oh, Dong-Geun. 2005. "Influences of public library service quality on user satisfaction and loyalty." Journal of the Korean Society for Information Management, 22(4): 61-78.)
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김정희. 2009. 도서관서비스 품질 평가를 통한 전문도서관 이용자 만족도 연구. 박사학위논문, 연세대학교 대학원, 문헌정보학과.(Kim, Jung-hee. 2009. A Study on Special Library's User Satisfaction with the Library Service Quality Evaluation. Ph.D. diss., Graduate School of Education, Yonsei University)
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오동근, 임영규, 여지숙. 2006. 이용자와 직원이 인식하는 도서관의 서비스품질과 만족도, 충성도. 한국문헌정보학회지, 40(4): 165-181.(Oh, Dong-Geun, Lim, Young-Kyu, & Yeo, Ji-Suk. 2006. "Gap analysis of users' perceptions and staffs' expectations regarding the library service quality, customer satisfaction and loyalty." Journal of the Korean Society for Library and Information Science, 40(4): 165-181.)
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오동근, 조현양, 최성열, 여지숙. 2010. 국립중앙도서관 디지털도서관 정보광장에 대한 고객만족도 구조방정식 모형 분석. 한국도서관.정보학회지, 41(2): 171-187.(Oh, Dong-Geun, Cho, Hyun-Yang, Choi, Sung-Yeol, & Yeo, Ji-Suk. 2010. "An analysis on the structural equation model for customer satisfaction of information commons in Digital Library of the National Library of Korea." Journal of Korean Library and Information Science Society, 41(2): 171-187.)
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교육과학기술부. 2012. 통계사이트 대학알리미. [online]. [cited 2012.4.13]. .(Ministry of Education, Science and Technology. 2012. Higher Education in Korea. [online]. [cited 2012.4.13]. .)
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강회일, 정용길. 2002. 도서관의 온라인 서비스 품질 평가: e-LibQual의 적용. 정보관리학회지, 19(3): 237-261.(Kang, Hoe-il & Jeong, Yong-Gil. 2002. "Measuring library online service quality: An application of e-LibQual." Journal of the Korean Society for Information Management, 19(3): 237-261.)
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곽승진, 정영미, 김진묵 외. 2011. ISA를 적용한 국회전자도서관 품질 평가와 개선방안 수립. 한국문헌정보학회지, 45(3): 327-343.(Kwak, Seung-Jin, Jung, Young-Mi, Kim, Jin-Mook, et al. 2011. "A study on the evaluation and improvement of the Korean National Assembly Digital Library by applying ISA(Importance-Satisfaction Analysis)." Journal of the Korean Society for Library and Information Science, 45(3): 327-343.)
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