• Journal of Korean Library and Information Science Society
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• v.46 no.3
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• pp.225-253
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• 2015

This study investigated the interactions between archives and users based on content analysis of posts of Facebook and Twitter operated by archival institutions. It focused on posts in official Facebooks and Twitters of the U.S. and the U.K. national archives. The posts included 66 in Facebook and 670 in Twitter of the U.S. national archives, as well as 73 in Facebook and 84 in Twitter of the U.K. national archive. The analysis showed that information sharing of in-house collections and online resources, as well as information dissemination of events were the most common interaction types of the posts. 1 and 1 communication or information gathering such as questionnaire or vote rarely happened. In addition, the extent of users' responses was great on posts regarding information sharing of in-house collections. Providing information about people or events with timely manners motivated interests and participations of users. It is necessary to consider various types of interactions that facilitate user engagement. It is also important to make efforts to provide timely records in connection with exiting web resources and a variety of social media provided by archival institutions.

• Journal of Korean Society of Archives and Records Management
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• v.12 no.3
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• pp.177-201
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• 2012

This study investigated the status of information services in records and archives centers using the Web to survey and by interviewing archivists and professionals. Services offered are not various, but some actives services including offering records via SNS and provising exibitions using records are offered. Many of the requested records are for evidence and reference for works, and the finding aids are limited in their functions. Also, the barriers in offering services were mostly due to the fact that the duties of managing records are mostly performed by one profession, and they have not enough time to provide services with the lack of manpower. Also the arrangement and description level is not enough and the records systems have limitations including lack of search functions. For better services, improvement of the systems and the supplement of manpower is considered to be most urgent.

• Journal of Korean Society of Archives and Records Management
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• v.24 no.1
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• pp.89-109
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• 2024

The study analyzed the research trends of domestic and international record information services from 2003 to 2022. A total of 136 academic papers registered in the Korea Citation Index (KCI) and 74 from the Library, Information Science & Technology Abstracts (LISTA) were examined by quantitative and qualitative content analysis to understand the research status of 20 years from various angles, such as publication year, research type, researcher type, subject, and purpose. Frequency analysis, co-occurrence frequency analysis, centrality analysis, and topic modeling were performed by applying text mining techniques. Results showed that domestic papers demonstrated a research flow focused on specific institutions or records, and user-centered satisfaction surveys and content-centered studies were conducted. Moreover, foreign papers confirmed various evaluation-oriented and information provision studies, such as data, resources, and collections, along with the research trend focusing on the relationship between archivists and users. The management of information resources was identified as a common topic in both domestic and foreign papers, but it is possible to identify that domestic research focuses on maintaining the quality of domestic information resources, while foreign research focuses on the storage and retrieval of information.

• The Korean Journal of Archival Studies
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• no.37
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• pp.273-305
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• 2013

In order to actively use of records and information in current digital record management systems, we have to check whether a system is designed to fully support the user of records and whether the good use of the system is being. This study analyzed the status of the use of the search function of Records Management System(RMS) for public agencies, and evaluated them. In order to investigate the status of the use of the search function, it surveyed records managers of public agencies using the RMS. The result showed that records managers unsatisfied with the usability and the search performance of the RMS. To evaluate the search function, it identified the functional requirement of the system and develops a checklist that can be used for evaluation. Two assessments were conducted. Firstly, as pre-evaluation, it assessed the degree of implementation of the current RMS according to the checklist as an inspection chart using document examination method. Secondly, it assessed the degree of implementation using a survey of records managers of public agencies that use the RMS. Assessment results show the improvement of the basic features that are essential to the system is required. In particular, the search function is required to improve user-friendliness for the user. For the advance of RMS, this study discusses the necessity for improvement of the search functions, the build of continuous maintenance and management system, and the user education.

• The Korean Journal of Archival Studies
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• no.54
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• pp.249-287
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• 2017

This study discusses the theoretical analysis of the concept of social memory and participatory digital archives, and argues the various problems of participatory digital archives based on the analysis of individual experiences and perceptions through interviews with stakeholders including users and operators. As a theoretical study, it analyzes related precedent studies and explores the complementary concepts of social memory and participatory digital archives. Based on the discussion, the study understands social memory as a defined and generated memory through the interaction of the social environment encompassing politics, socio-culture and the internal relations of the community. Furthermore, it understands the participatory digital archive as a digital space in which the community, the voluntary participation of users, and the support of professional groups intertwine. The memories and records of this interaction are then stored, preserved, shared, spread, and reproduced. Through stakeholder interviews, the study analyzes the perceptions of users and operators regarding participation, policy, and service, and identified the various problems with participatory digital archives.

• The Korean Journal of Archival Studies
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• no.23
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• pp.87-139
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• 2010

Unlike in the past, a new paradigm has been presented which the use of records is much more important than the preservation of those in the present. It will be necessary for users to signalizes the value of records and to make themselves easily accessible to records in order that records should be more effectively used. To meet the needs of the times, it is the very 'Contents' that starts to attract public attention. National Archives in England produces and provides contents utilizing multi-media by using digital technology on various sorts of archives which England has. In addition to England, Asian Historical Records center in Japan in Japan makes Archival Contents Service reflecting users' needs and continues to update the latest contents. What is more, National Archives of Korea has recently promoted the introduction of digital archive by the change of archival paradigm in records management, and it is giving an impetus to the development of contents in the digital archive. In fact, it is crucial to keep as many contents as possible and to give service to public, but it will not be possible to get positive response from public and to offer much higher level of archival information service until the quality of contents is highly improved. Accordingly, this manuscript analyzed the feature and type of contents which National Archives of Korea provides with cases of both TNA in England and Asian Historical Records center in Japan, each of which has different characteristics. Also, it dealt with several methods of the usage of contents in those organizations. Furthermore, this study explained what kind of contents and feedback are given to users. Moreover, it divided the components of contents of three institutions as mentioned into three by information provided and evaluated the quality of contents by establishing the details of contents. In addition, there were implications for archives with regard to reference for building contents.

• Journal of Korean Society of Archives and Records Management
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• v.21 no.3
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• pp.139-162
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• 2021

As the demand for finding clearer information amid vast information acquisition increases, the enhancement of academic research services is highly important. In 2019, the Presidential Archives opened the only academic research services among the permanent archives management institutions. This study aims to identify the status of the insufficient use of academic research services implemented in the Presidential Archives, analyze problems and requirements through interviews with users who have used the Presidential Archives for academic purposes and conducted research, suggest a plan to upgrade the research services of the Presidential Archives, and offer a plan to improve the services of archives institutions accordingly. Researchers mostly sought information through an online search, but the information gap was large depending on the background knowledge, and the research scope was reduced because of insufficient information. Moreover, problems occurred regarding search tools, records management, and records disclosure, and most users were unaware of the academic research services. Therefore, the advancement plans entailed reducing the information gap among researchers, improving the search tool functions, creating more detailed descriptions of records, resolving geographic constraints, promoting academic research services and developing content, nurturing subject-specialized archivists, and providing online chatting services.

• Journal of the Korean Society for Library and Information Science
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• v.39 no.1
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• pp.265-278
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• 2005

This study examines web query types and topics submitted to Naver during one year period by analyzing query logs and click logs. Query logs capture queries users submitted to the system, and click logs consist of documents users clicked and viewed. This study presents a methodology to classify query types and topics. A method for click log analysis is also suggested. When classified by query types, there are more site search queries than content search queries. Queries about computer/internet. entertainment, shopping. game, education rank hightest. The implications for system designers and web content providers are discussed.

• Journal of Korean Society of Archives and Records Management
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• v.9 no.1
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• pp.33-50
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• 2009

ADD(Agency for Defense Development) has developed digital audio-visual archives management system to ensure easy access and long-term preservation for digital audio-visual archives. This paper covers total process of the system development and database management in the aspect of preservation and utilization by users' easy search through digitization of audio-visual archives. In detail, it contains system design for images and video data handling, standard workflow establishment, data quality, and metadata settings for database by converting an analog data into digital format. Also, this study emphasizes the importance of audio-visual archives management system through cost-effectiveness analysis.

• Journal of Korean Society of Archives and Records Management
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• v.17 no.1
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• pp.31-49
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• 2017

The purpose of this study is to measure the expectation level and perception level of service quality in 25 records centers in local governments based in Seoul. For this, an evaluation index consisting of 5 factors and 31 items is developed through literature research and an investigation of the present condition. The results of this study confirmed that users are not satisfied with the service quality of the records centers in the local governments as the expectation level is higher than the perception level, with a statistically significant difference. This study can be substantial in attempts to analyze the present status of the service quality of the records centers in local governments and in proposing an improvement plan based on the process quality.