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http://dx.doi.org/10.16981/kliss.46.201509.225

A Study on Interactions between Archives and Users by Using Social Media - Based on the Cases of National Archives of the U.S. and the U.K. -  

Kim, Ji-Hyun (이화여자대학교 사회과학대학 문헌정보학전공)
Publication Information
Journal of Korean Library and Information Science Society / v.46, no.3, 2015 , pp. 225-253 More about this Journal
Abstract
This study investigated the interactions between archives and users based on content analysis of posts of Facebook and Twitter operated by archival institutions. It focused on posts in official Facebooks and Twitters of the U.S. and the U.K. national archives. The posts included 66 in Facebook and 670 in Twitter of the U.S. national archives, as well as 73 in Facebook and 84 in Twitter of the U.K. national archive. The analysis showed that information sharing of in-house collections and online resources, as well as information dissemination of events were the most common interaction types of the posts. 1 and 1 communication or information gathering such as questionnaire or vote rarely happened. In addition, the extent of users' responses was great on posts regarding information sharing of in-house collections. Providing information about people or events with timely manners motivated interests and participations of users. It is necessary to consider various types of interactions that facilitate user engagement. It is also important to make efforts to provide timely records in connection with exiting web resources and a variety of social media provided by archival institutions.
Keywords
Social media; Archives; Interaction; National archives;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
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